thredUPReviews 6,178

First off, they barely compensate you for your items and have inconsistent standards for what they accept. Second, I have gone round and round with customer service over $15. They emailed me saying my bag had been processed and that would've my payout and now they are saying they have no record of it. I sent a screen shot of their email to me and they keep referencing previous bags I sent and saying I've already been paid. I told them I sent one in June and she said I collected the money for it in November of last year. Seriously? What a joke

My 1st order in this site was screwed up. I ordered 3 items. When my package arrived, 2/3 items I ordered were present and the 3rd was missing. In its place was another item that was nothing like the item I ordered. When I reached out to customer service, she said the item could not be found and they dont know how this happened. Understand that mistakes happen, but the generic "sorry for any inconvenience" responses I received did not assure me that this error wouldn't happen again, or that they even cared. The items I ordered while used, we're not cheap either.

I ordered several different items from your website at an amazingly low price's. The only item I wear are the shoes, but they were non refundable so I'll try to wear them in due to the fact you can stretch shoes out but you can't make them smaller. I wear size 5.5 shoes and sizes 00 petite which are all super hard to find in stores here in Rocky Mount NC so I'll be buying more if the need presents a chance to purchase new clothes.

Happy to do business with Thred Up. They get the orders together and get them shipped out the same day or the next day. Great communication and a wonderful customer Service. Some stuff is over priced for my income but I can find things that I can get with in my spending. Thank You ThredUp Your Great...
Kenneth Siders

I saw this website while on Facebook and decided to check it out. I have purchased twice from the site and absolutely love it! The prices are great and they have tons of items to choose from. And, the best part? Receiving your purchases in the most adorable polka dot box! When you receive it, you feel like you're receiving items from an expensive store because they take such great pride in how they ship it. When you open the box and see everything wrapped in adorable tissue it makes it even better. Kudos to the creators of this site for giving us an inexpensive way to shop but feeling like you've spent lots of money!

They sent me the wrong item in the mail, and they're only options for return are things that cost me money. Considering they were the ones who messed up my order, I'd say I'm pretty dissatisfied. Nothing has been done to rectify the situation, so I have a pair of pants that don't fit me that I paid money and shipping for.

I had been looking and then finally decided to try Thred Up. I was pleasantly surprised at the high quality of the merchandise I purchased. I told a co-worker and showed her a wallet that I had purchased. She decided to shop and buy. Then I showed my 20 year old daughter, and of course she found a couple of things. She was very happy with her purchase. We all like the polka dot packaging and appreciate the care that is taken when packing and shipping. So fun. Great prices. Great deals.