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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Maryland
1 review
0 helpful votes
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Great experience everytime!
June 28, 2016

I love shopping on ThreadUp and can't wait to find the next great piece of clothing to add to my collection. Its easy, fast and fun.

Date of experience: June 28, 2016
Louisiana
1 review
0 helpful votes
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My favorite way to shop!
June 28, 2016

The quality of the clothing is extremely good and I am very happy with my purchases! I will be buying from you again.

Date of experience: June 28, 2016
Texas
1 review
0 helpful votes
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Awesome
June 28, 2016

I have used threadup a couple of times and it's fantastic. Clothes are really good quality and great condition, even the ones from "the basement". I love the packaging and being able to return for free for store credit. I'm addicted to threadup Lol!

Date of experience: June 28, 2016
Michigan
1 review
0 helpful votes
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What a treasure
June 28, 2016

I LOVE the experience of this new treasure. Ever changing, ever exciting and always affordable.

Date of experience: June 28, 2016
Pennsylvania
1 review
0 helpful votes
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Best Virtual Gently Used Closet
June 28, 2016

Love the options, the clothing and the styles available. I would give 5 stars, but your returns should come with a pre-paid label. It's awful that I had to PAY to return your items that didn't fit. Otherwise you guys ROCK!

Date of experience: June 28, 2016
California
1 review
0 helpful votes
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I had a great experience
June 28, 2016

I was so impressed with the items I bought and the way they were packaged! Sending in my clean out bag was free and super easy. I didn't get as much back for my items as I hoped and it took a long time but overall I was happy and would recommend ThredUP to anyone!

Date of experience: June 28, 2016
North Carolina
1 review
0 helpful votes
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Love shopping with thredUP!
June 28, 2016

Its so convenient. While not everything fits as I expect, most things do. Returns are so easy!

Date of experience: June 28, 2016
Florida
2 reviews
19 helpful votes
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Excellent Find!
June 28, 2016

I was able to get two Ann Taylor jackets - one for work and a denim one for play - for just over $20. They are both like brand new. What a great shopping site!

Date of experience: June 28, 2016
Tennessee
1 review
0 helpful votes
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The item I purchased was a coach purse and it said the condition was like new.
It came with sticky brown spots on it... Like a sauce had been spilled on it at one time.

Date of experience: June 28, 2016
Georgia
1 review
0 helpful votes
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Excellent quality, amazing prices
January 18, 2021

I've made 2 purchases on ThredUp and been highly satisfied both times! I am a huge believer in recycling and doing my part to prevent waste and purchasing clothes from here plays a small part in that. I be sure to purchase brands I trust, read the description carefully and the prices can't be beat! It's a win/win/win no-brainer situation!

Date of experience: June 28, 2016
South Carolina
1 review
0 helpful votes
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Very nice clothing at affordable prices, followed by fast delivery. Five stars!

Date of experience: June 28, 2016
Iowa
1 review
0 helpful votes
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Great Experience
June 28, 2016

App easy to use, quick shipping, clothing is as expected

Date of experience: June 28, 2016
Minnesota
1 review
0 helpful votes
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I heart ThredUP
June 28, 2016

This site is super easy. I shop from my phone and every purchase I've made has surprised me in a good way.

Date of experience: June 28, 2016
Arkansas
1 review
0 helpful votes
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I have been very pleased with the user friendly shopping site. The clothes were shipped fast and arrived neatly folded. Only word of caution-be very careful in regards to sizing. I ordered pants that turned out to be an extra large GIRLS size. I wear a 14 Ladies. I am to blame for not being more careful. Everything else has arrived fast and exactly as described. I also like when you find an item you like, you can see what else that seller has to offer. This feature has worked very well for me.

Date of experience: June 28, 2016
New Jersey
1 review
0 helpful votes
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Easy to shop online
June 28, 2016

I found the website very easy to use and navigate while shopping. It prompts you to enter your measurements/sizes so it automatically filters items so you only see clothes that will fit you. I LOVE this, wish every clothing website had it. Orders arrive quickly and returns are easy. Really enjoying threadUP. Looking forward to receiving my next clean out bag.

Date of experience: June 28, 2016
New York
1 review
0 helpful votes
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Great customer service
June 28, 2016

The customer service at ThredUp is excellent. I needed to return an item that was too big. I emailed them and they sent me a return sticker immediately.

Date of experience: June 27, 2016
Georgia
1 review
1 helpful vote
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New to ThreadUp
June 28, 2016

Everything was in beautiful condition - some things were too small and I had to return. Waiting to see how that goes... so far, really impressed with this company!

Date of experience: June 27, 2016
Colorado
2 reviews
0 helpful votes
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Great buys!
June 28, 2016

Have ordered a Coach purse, a jacket and a blouse. All in great condition at wow prices. I am very pleased!

Date of experience: June 27, 2016
California
1 review
0 helpful votes
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Glad I read
June 27, 2016

I have a bag sitting here completely packed with Diane Von Furstenburg, micheal kors, Kensie, Free people and even never worn DV shoes. So glad I read this, I'm not sending this in now. Sounds like this place bites the hand that feeds them, no thanks!

Date of experience: June 27, 2016
Illinois
1 review
0 helpful votes
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Product was in excellent condition, as advertised. Site was easy to use, including application of credit from past return. Well-packaged; arrived in timely manner.

Date of experience: June 27, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442