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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I am so pleased with this site. Everything I buy is amazing, fits well and is a piece I adore. I am a big fan.
Thred up gives themselve a lot of accolades but in reality their products are more expensive than thrift shops and in my experience no better. First, I ordered brand name jeans at a cost of approximately $21.00 They arrived in a very attractive package - and there is where the excitement ends. The jeans smelled moldy so I sent them back for a credit. They should not have sold them in this condition. I should have just paid the shipping and taken a refund. I used the credit to purchase two tops. According to the description, they were supposed to be brown. When they arrived one was burgundy and the other is gray. Are they color blind? I am done with this company. If I want used items I will give my money to the thrift shops.
Shipping was fast and the clothes were in great shape and attractively presented. I'm looking forward to using ThredUp more in the future!
I absolutely love thredUP! It's convenient to shop and return/exchange, prices are low, and there's always something new every time I shop. They have made it so easy to purchase high quality clothing while saving money and the environment.
I have ordered several items from this company and they have processed and mailed the items in a timely manner and the items are exactly the quality as advertised.
I have been very please with my experience and merchandise.
I highly recommend buying from this company.
The jeans I purchased were 100% accurate in the description of the quality. These jeans look as though they haven't even been worn. I am so happy with me purchase! I will continue to shop Thread up :)
I've been looking for a way to cut back on spending on clothes and for a less wasteful way to find the new things I actually need. I was pleasantly surprised by how much my old clothes were worth and have been happy with the ease of the system in general. I will be recommending this site to all my friends.
My only problem is sometimes the quality is not what I expected, but maybe with more brand research it will be simpler to compare. Maybe a little more insight on brand and not used quality could be of more use to the lay customer. For instance: Top Designers, mall brand, etc.?
My experience has been very good with thredUP. I have had some returns with no hassle. I am spreading the word how pleased I am with the customer service as well as great clothes. I will continue to shop there.
Have used ThredUp before, and I'll admit that some of the pieces look a lot better online than when you receive them. I loved all the items in my latest order though! One thing I have learned is that its important to focus on the description of the condition of the items you're buying in order to not be disappointed. Additionally ThredUp could be improved with better item titles as I find the categories and titles too broad.
It takes a little patience and hunting sometimes, but I've found some really high quality items for super cheap. Plus, theres always an additional discount code somewhere on top of the already great prices. Shipping is always fast and my polka dot box usually arrives before expected.
This is my second time ordering from ThredUp and I enjoy my experience. I like the packaging they use and the ease of ordering. The selection is great too. I am not giving them 5 stars because I would like more information on each item. Sometimes they have minimal information about the items.
I ordered a pair of pants and a sweater and was happy with the sweater. The pants didn't fit. I wish the description of the product had some information on fit. Other than that I was very happy with the whole process!
I do not like to deal with in store experience, traffic, customer congestion, digging in the back for a good deal. Strategic marketing with trends that I would never wear.
Thredup has wonderfully diverse collectionsaids with high end labels, I can feel the quality. Clothes fit perfectly! So very true to fit, as one of the drawback may be you can't try on the clothes. My daughter had same experience, she is 9, so what fits one week may not fit the next. All of her selections and sizes fit perfect! And we have fun stylish clothing that is unique to us and our style. Thank you! I tell everyone
Love shopping here and love the care and attention of the packaging. I have never been happier to be able to buy a lot for a little!
Measurements on one item were way off, and another item that was listed as "excellent condition" had a torn seam. In the future I probably wouldn't spend more than $15 on a single item from ThredUp, since the return shipping is so expensive and the product quality is questionable. It's good for buying a few "clearance" things and hoping that they'll live up to expectations. Really fast shipping and great customer service, though.
This site is totally addicting. I love being able to shop from my couch and find myself checking back constantly for new arrivals.
One top was way too small even though it was labeled petite large... more like an extra-small... No big deal, gave to my niece..
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members