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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Massachusetts
1 review
0 helpful votes
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Great company
June 25, 2016

Have had nothing but positive interactions with ThredUp. From buying to selling/donating, it has all gone smoothly.

Date of experience: June 24, 2016
Maryland
1 review
0 helpful votes
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Fun Shopping
June 25, 2016

I was so pleasantly surprised how pretty the package was when it arrived. I had to return a few items and the process was so simple and fast. Have returned to shop again.

Date of experience: June 24, 2016
Louisiana
1 review
0 helpful votes
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Ordering easy, description on site was accurate. Clothing arrived with reasonable time, and it was clean and ironed. I like the organization by size and brand on the website very much and the prices are good.

Date of experience: June 24, 2016
Texas
1 review
0 helpful votes
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Good Experience
June 25, 2016

Love the idea of thredUP! The site is easy to browse, and I really love that you can save your favorite brands and sizes. One suggestion I have is creating a "wishlist" section so certain items can be saved to look at later.

Date of experience: June 24, 2016
California
1 review
0 helpful votes
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Like it so far.
June 25, 2016

Have received one order with two more on the way. Buying things from this site is slick and easy. The items i received were well described and I was pleased with them. The only complaint I have is they sent me a discount code and it didn't work but they fixed it. Can't speak for selling to them as I haven't done that.

Date of experience: June 24, 2016
Virginia
1 review
0 helpful votes
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Quality & Budget Friendly
June 25, 2016

The clothes I purchase from thredUP are some of my new favorites. It's difficult to find petite sizes which work for my body that are also high quality but reasonably priced. ThredUP has solved that issue and offers so many choices. Name brands at the right price makes this girl feel stylish and smart!

Date of experience: June 24, 2016
Kansas
1 review
0 helpful votes
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I ordered several skirts as well as a shirt and sweater. Most of my order was final sale so there aren't returns. But only the cardigan that I ordered fit, the skirts were too small and will have to be recycled in another way.

Date of experience: June 24, 2016
Louisiana
1 review
0 helpful votes
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Thred Up Review
June 25, 2016

Great experience, sometimes a little slow with delivery, but otherwise it's great! Clothes always in good shape, great prices!

Date of experience: June 24, 2016
Colorado
1 review
0 helpful votes
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Great website
June 25, 2016

I had no problem scrolling through the scores and scores of clothes and shoes! Detailed pictures. Looking forward to getting my first order!

Date of experience: June 24, 2016
Colorado
3 reviews
0 helpful votes
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ThredUp Review
June 25, 2016

Using ThredUp's site is easy (and that's a big compliment from me-I'm computer-challenged), ordering is quick and easy, and you receive your order really quickly. I haven't been disappointed at all with my choices.

Date of experience: June 24, 2016
New York
4 reviews
4 helpful votes
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Thredup
June 25, 2016

I sold some clothes on threading p and used my credit to buy some more clothes! My order came pretty fast and was wrapped very nicely. I loved both of the items. The only complaint I would have is that the dress is actually velvet which was not noted in the description so I will not be wearing it until New Year's eve! On the positive side I have a dress to wear for New Year's eve already. LOL

Date of experience: June 24, 2016
Indiana
1 review
0 helpful votes
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Love this company!
June 25, 2016

Clothes match descriptions, everything is beautifully put together! One of the best companies out there!

Date of experience: June 24, 2016
New Jersey
1 review
0 helpful votes
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Converted thrift shopper
June 25, 2016

I am thrilled with the quality of clothes and the description given about the condition of clothes! I love the designer brands you carry that I can't find in my city.

Date of experience: June 24, 2016
New Jersey
1 review
0 helpful votes
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ThreadUp clothing is so much more interesting that what I can find in the stores and the prices are amazing. The convenience also can't be beat! I also personally love that in reducing waste by purchasing used clothes!

Date of experience: June 24, 2016
Pennsylvania
1 review
0 helpful votes
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I absolutely love thredup! I've made 2 purchases and just sent back my first clean out bag. The selection is amazing and the prices are so low you can buy more than you normally would at a regular online or discount store.
I've told all my friends!

Date of experience: June 24, 2016
South Carolina
1 review
0 helpful votes
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Love the Site
June 25, 2016

This is my second or third time ordering from thredUP. I love the how well the clothes are photographed, so you know just what you are getting. I love this site. I feel great because I sent them things are order with the credit. Its the best.

Date of experience: June 24, 2016
District of Columbia
1 review
0 helpful votes
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Awesome
June 25, 2016

Everything is as described an arrives nicely packaged in a timely fashion. Oh, and did I mention that it is at a great price?

Date of experience: June 24, 2016
Oklahoma
1 review
0 helpful votes
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Such great value and quality
June 25, 2016

Ordering was easy with pay through my Amazon account. And shipping was super fast! I'm very pleased with the value and quality of all three tank tops in my order.

Date of experience: June 24, 2016
Kentucky
1 review
0 helpful votes
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Great Experience
June 25, 2016

My second order from thredup and my first order using their app. App was easy to use, order was processed quickly. Thanks!

Date of experience: June 24, 2016
New York
1 review
0 helpful votes
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Awesome, awesome website.
June 25, 2016

I have fully enjoyed my experience with thred.up. In this crazy, fast paced world, its good to know that you can still get good clothes for a great price. Thank you so much for creating it!

Date of experience: June 24, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442