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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Have had nothing but positive interactions with ThredUp. From buying to selling/donating, it has all gone smoothly.
I was so pleasantly surprised how pretty the package was when it arrived. I had to return a few items and the process was so simple and fast. Have returned to shop again.
Ordering easy, description on site was accurate. Clothing arrived with reasonable time, and it was clean and ironed. I like the organization by size and brand on the website very much and the prices are good.
Love the idea of thredUP! The site is easy to browse, and I really love that you can save your favorite brands and sizes. One suggestion I have is creating a "wishlist" section so certain items can be saved to look at later.
Have received one order with two more on the way. Buying things from this site is slick and easy. The items i received were well described and I was pleased with them. The only complaint I have is they sent me a discount code and it didn't work but they fixed it. Can't speak for selling to them as I haven't done that.
The clothes I purchase from thredUP are some of my new favorites. It's difficult to find petite sizes which work for my body that are also high quality but reasonably priced. ThredUP has solved that issue and offers so many choices. Name brands at the right price makes this girl feel stylish and smart!
I ordered several skirts as well as a shirt and sweater. Most of my order was final sale so there aren't returns. But only the cardigan that I ordered fit, the skirts were too small and will have to be recycled in another way.
Great experience, sometimes a little slow with delivery, but otherwise it's great! Clothes always in good shape, great prices!
I had no problem scrolling through the scores and scores of clothes and shoes! Detailed pictures. Looking forward to getting my first order!
Using ThredUp's site is easy (and that's a big compliment from me-I'm computer-challenged), ordering is quick and easy, and you receive your order really quickly. I haven't been disappointed at all with my choices.
I sold some clothes on threading p and used my credit to buy some more clothes! My order came pretty fast and was wrapped very nicely. I loved both of the items. The only complaint I would have is that the dress is actually velvet which was not noted in the description so I will not be wearing it until New Year's eve! On the positive side I have a dress to wear for New Year's eve already. LOL
Clothes match descriptions, everything is beautifully put together! One of the best companies out there!
I am thrilled with the quality of clothes and the description given about the condition of clothes! I love the designer brands you carry that I can't find in my city.
ThreadUp clothing is so much more interesting that what I can find in the stores and the prices are amazing. The convenience also can't be beat! I also personally love that in reducing waste by purchasing used clothes!
I absolutely love thredup! I've made 2 purchases and just sent back my first clean out bag. The selection is amazing and the prices are so low you can buy more than you normally would at a regular online or discount store.
I've told all my friends!
This is my second or third time ordering from thredUP. I love the how well the clothes are photographed, so you know just what you are getting. I love this site. I feel great because I sent them things are order with the credit. Its the best.
Ordering was easy with pay through my Amazon account. And shipping was super fast! I'm very pleased with the value and quality of all three tank tops in my order.
My second order from thredup and my first order using their app. App was easy to use, order was processed quickly. Thanks!
I have fully enjoyed my experience with thred.up. In this crazy, fast paced world, its good to know that you can still get good clothes for a great price. Thank you so much for creating it!
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.