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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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New Jersey
1 review
0 helpful votes
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Honeymoon
October 18, 2016

We will be honeymooning in St. Thomas and I needed clothes for that typr of climate. Found them at Thredup. I received them in no time and was able to try them on. Everything fit to a T. Very happy with my purchase and now I'm ready to enjoy my honeymoon looking fantastic!

Date of experience: October 16, 2016
North Carolina
1 review
0 helpful votes
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Got exactly what I orderd
October 18, 2016

Easy navigation on site, had my size, affordable, and great selection.

Date of experience: October 16, 2016
Washington
1 review
0 helpful votes
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Wonderful!
October 17, 2016

So pleased with the quality of my purchases - basically brand new for such a good price! The speed and ease of the ThredUp site is great (and I love the elegant packaging they arrive in). Will definitely be using them again!

Date of experience: October 16, 2016
California
1 review
0 helpful votes
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Love it!
October 17, 2016

I love this place everything is perfect quality and very good service

Date of experience: October 16, 2016
Michigan
1 review
0 helpful votes
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Absolutely amazed
November 17, 2016

I was tremendously enthused as I received my polka for package. Items were indeed gently used and the deal was phenomental. Try it today!

Date of experience: October 16, 2016
Wyoming
1 review
0 helpful votes
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Great customer service!
October 17, 2016

I purchased a few items. One item arrived damaged. I sent an email and received a prompt response that they were sorry they hadn't noticed this and they would be happy to credit me for this item. I was pleased with their level of customer service and I will continue to shop with thredup.

Date of experience: October 16, 2016
Maryland
1 review
0 helpful votes
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This site is amazing at finding used designer clothes for an amazing price. Not only that but they make it easy to shop for your size. Since I'm small this is like a goldmine for me. The only thing I would add to make it even better is the option to shop by hip and waist measurements.

Date of experience: October 16, 2016
New York
1 review
0 helpful votes
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THAT DRESS IS FIRE
October 17, 2016

I order a black.and white maxi dress. It is cute and it was the right price. The fit is comparable to what was mentioned. I ordered a L.

It came in a timely fashion and it was well packaged as usual. Overall, I am pleased with this order!

Thanks again Thread Up! I will be ordering a suit next!

Date of experience: October 16, 2016
Tennessee
1 review
0 helpful votes
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:)

Date of experience: October 16, 2016
California
1 review
6 helpful votes
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Luckily I only sent 15 items as a test. Most of my clothes are worn 2 or 3 times and are from high end stores like Neiman Marcus, Zadig & Voltaire, The Row, etc. They gave me $33.00 for 6 items, Which is probably more than most people get. But I thought what a waste of my other 9 items, some of which were brand new with the price tags still attached. Wish I had read the reviews before I dealt with thredup. PLEASE NOTE: THEY CHARGE YOU FOR THE BAG THEY SEND YOU: $7.00! Isn't that something? They took it off of the $33 they said they would pay me, so it ends up I really only got $26. AND, if you want the things of yours that they don't want to be returned to you, you have to pay for that also: $13.00. They make money off of returning your items to back to you! Such a CON.

Date of experience: October 16, 2016
Missouri
1 review
0 helpful votes
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Items not as described
October 15, 2016

This is the second time ordering and both times I received items not as described. The first order were pants that were low rise and described as mid rise. I sent them back no problem and didn't have to pay return shipping, which is great. Second purchase I bought two pairs of shoes and both were described as "like new". One pair is definitely not like new at all. The soles are completely worn and obvious signs or wear and tear on the shoe. I decided to keep them because I need them for a long dress, but I'm not taking my chance on second hand items with a company that doesn't accurately describe their merchandise.

Date of experience: October 15, 2016
Pennsylvania
1 review
0 helpful votes
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Thredup makes u feel good about shopping. You are recycling, saving money and being sustainable. The flip side is clothes sometimes don't turn our the way you expect them to - size, fit, material. Helps if you have shopped online before. Most stuff I have bought so far hasn't been exactly what I expected - some has been better, some has been worse. I would say try thredup if u know how to shop online and want to try out designer brands without burging your wallet.

Date of experience: October 15, 2016
Texas
1 review
0 helpful votes
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Easiest way to shop ever!
November 16, 2016

Out of the 5 items that I bought all but one fit perfectly! Much less stressful than going to the mall to shop!

Date of experience: October 15, 2016
Arkansas
1 review
0 helpful votes
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Love thred up!
October 15, 2016

Awesome prices and selection. So much easier than going to all the thrift stores in town too. I got some really cool stuff and have already placed a second order :))

Date of experience: October 15, 2016
Virginia
1 review
0 helpful votes
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Happy pamper myself day!
October 15, 2016

I was so happy with my purchases. I only had to return a few items that didn't work. The items were true to color and size and in good condition. I will be ordering again!

Date of experience: October 15, 2016
Illinois
1 review
0 helpful votes
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I love the purchase price and Happy with my choice of garments,

Date of experience: October 14, 2016
Missouri
1 review
0 helpful votes
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Last bag sent
October 15, 2016

I felt the value I was given for the last bag I sent in was very low, ( less than $5). I have read your pricing structure but feel that the brand new jeans I sent should have met your expectations. I had been very happy until then. And while how you disperse the clothes is at your discretion, it seems strange to me that you would separate the pieces of a wardrober suit set.

Date of experience: October 14, 2016
Texas
2 reviews
0 helpful votes
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ThreadUP is a gem.
October 15, 2016

The site is easy to navigate. The items are as described and shipping is super fast. I am very happy with my purchases.

Date of experience: October 14, 2016
Oregon
1 review
0 helpful votes
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Great opportunity for recycling!
October 15, 2016

I've been losing weight, and thredUP has been my go-to site for recycling my great work clothes that no longer fit, and shopping for new-to-me clothes that DO fit. What a great resource to keep me well-dressed and not wasteful of resources. Thank you!

Date of experience: October 14, 2016
Texas
1 review
0 helpful votes
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Quality items every time!
January 18, 2021

This time I purchased items for my three month old daughter. The selection is wonderful, I love the filters that allowed me to weed out items I wasn't looking for. Unlike physical second hand stores (which are crowded and smelly), thread up is simple and organized. The prices are fabulous, the shipping is fast, and the items are of great quality! I will continue to shop here for clothes for myself and my daughter. I'm waiting for a men's department lol!

Date of experience: October 14, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442