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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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We will be honeymooning in St. Thomas and I needed clothes for that typr of climate. Found them at Thredup. I received them in no time and was able to try them on. Everything fit to a T. Very happy with my purchase and now I'm ready to enjoy my honeymoon looking fantastic!
Easy navigation on site, had my size, affordable, and great selection.
So pleased with the quality of my purchases - basically brand new for such a good price! The speed and ease of the ThredUp site is great (and I love the elegant packaging they arrive in). Will definitely be using them again!
I was tremendously enthused as I received my polka for package. Items were indeed gently used and the deal was phenomental. Try it today!
I purchased a few items. One item arrived damaged. I sent an email and received a prompt response that they were sorry they hadn't noticed this and they would be happy to credit me for this item. I was pleased with their level of customer service and I will continue to shop with thredup.
This site is amazing at finding used designer clothes for an amazing price. Not only that but they make it easy to shop for your size. Since I'm small this is like a goldmine for me. The only thing I would add to make it even better is the option to shop by hip and waist measurements.
I order a black.and white maxi dress. It is cute and it was the right price. The fit is comparable to what was mentioned. I ordered a L.
It came in a timely fashion and it was well packaged as usual. Overall, I am pleased with this order!
Thanks again Thread Up! I will be ordering a suit next!
:)
Luckily I only sent 15 items as a test. Most of my clothes are worn 2 or 3 times and are from high end stores like Neiman Marcus, Zadig & Voltaire, The Row, etc. They gave me $33.00 for 6 items, Which is probably more than most people get. But I thought what a waste of my other 9 items, some of which were brand new with the price tags still attached. Wish I had read the reviews before I dealt with thredup. PLEASE NOTE: THEY CHARGE YOU FOR THE BAG THEY SEND YOU: $7.00! Isn't that something? They took it off of the $33 they said they would pay me, so it ends up I really only got $26. AND, if you want the things of yours that they don't want to be returned to you, you have to pay for that also: $13.00. They make money off of returning your items to back to you! Such a CON.
This is the second time ordering and both times I received items not as described. The first order were pants that were low rise and described as mid rise. I sent them back no problem and didn't have to pay return shipping, which is great. Second purchase I bought two pairs of shoes and both were described as "like new". One pair is definitely not like new at all. The soles are completely worn and obvious signs or wear and tear on the shoe. I decided to keep them because I need them for a long dress, but I'm not taking my chance on second hand items with a company that doesn't accurately describe their merchandise.
Thredup makes u feel good about shopping. You are recycling, saving money and being sustainable. The flip side is clothes sometimes don't turn our the way you expect them to - size, fit, material. Helps if you have shopped online before. Most stuff I have bought so far hasn't been exactly what I expected - some has been better, some has been worse. I would say try thredup if u know how to shop online and want to try out designer brands without burging your wallet.
Out of the 5 items that I bought all but one fit perfectly! Much less stressful than going to the mall to shop!
Awesome prices and selection. So much easier than going to all the thrift stores in town too. I got some really cool stuff and have already placed a second order :))
I was so happy with my purchases. I only had to return a few items that didn't work. The items were true to color and size and in good condition. I will be ordering again!
I love the purchase price and Happy with my choice of garments,
I felt the value I was given for the last bag I sent in was very low, ( less than $5). I have read your pricing structure but feel that the brand new jeans I sent should have met your expectations. I had been very happy until then. And while how you disperse the clothes is at your discretion, it seems strange to me that you would separate the pieces of a wardrober suit set.
The site is easy to navigate. The items are as described and shipping is super fast. I am very happy with my purchases.
I've been losing weight, and thredUP has been my go-to site for recycling my great work clothes that no longer fit, and shopping for new-to-me clothes that DO fit. What a great resource to keep me well-dressed and not wasteful of resources. Thank you!
This time I purchased items for my three month old daughter. The selection is wonderful, I love the filters that allowed me to weed out items I wasn't looking for. Unlike physical second hand stores (which are crowded and smelly), thread up is simple and organized. The prices are fabulous, the shipping is fast, and the items are of great quality! I will continue to shop here for clothes for myself and my daughter. I'm waiting for a men's department lol!
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.