On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great concept. I do wish there were more photos of each item. Otherwise great web site!
Clothing actually looks better than anticipated; descriptions are accurate and I get my orders very quickly. I don't shop new any longer.
Love the products and when i sent my clean up bag in got money back which i spent promptly on more stuff. Lots of fun
I enjoyed browsing the clothes on thredup and refreshing my wardrobe at a great price. Particularly since I am petite, it's often hard to find my sizes at second hand or discount shops in person. And I can shop for my toddler who outgrows sizes every few months!
Great variety to choose from, fast delivery and nicely packaged
I love looking at ThredUp everyday. There is always something new to find. It's like my own personal treasure hunt!
It's very satisfying to find brands I'm already familiar with at great prices. Each of my purchases arrived in excellent condition. I enjoy thrifting locally, but Thredup is so convenient and allows me to search more specifically for exactly what I need. I'm new to the site, but I plan to do most of my clothes shopping here from now on.
What a great way to get designer style for reasonable prices!
I love all the items for our great-grandbaby that I have ordered and will continue to order as opposed to store bought! Thanks you Thread Up!
First, there is no point going through the trouble of filling a bag if you get only three bucks out of the deal but thredup still profits from the clothes they mysteriously decide not to use. Feels like a ripoff. I would rather give them to friends or donate to charity. I mean, i have since read reviews from people who got ripped off on veey high end products so i am glad i decided to send only less expensive articles to test the waters. Who asks for plus sized clothes and then turns down lane bryant? Seriously? Second, takes way too long to process. Third, why no menswear on the site? I am just disgusted. There are better alternatives out there for both buying and selling.
Decided to donate items rather than shipping them back. Perhaps my expectations for this shipment were too high.
I have made two orders for my daughter and myself. I like the site, customer experience.
Item was as described, order and shipping went perfectly
I have been buying from thredup for some time now. It is the only place I shop for outerwear. The quality is awesome, the styles are current, the name brands are abundant. So quick, click and get yours too!
I love the ability to find clothes by brand and size. ThredUP's customer service is amazing, and I feel the values are really good as well!
I sent in a bag of good clothes. They sold them all and made $130.00. I received 14.60. I would give them away before I send anymore in. Well that is really what I did was give them away for a company to make money. ThredUp is a rip off.
If you are selling clothing STAY AWA Y! I sent hundreds of dollars of barely worn boys dress clothing (blazers, dress pants and shirts from J Crew, Nordstoms and Ralph Lauren) I got a check for$ 2.50... what a scam...
Do not send clothing to sell... they will say the clothing is stained when in fact there was brand new clothing sent... I don't know how they can get away with this...
I just got my package and am absolutely thrilled with it! The package itself is amazing so so cute and elegant. So happy with my item as well! I will spread the word about this company! Cant wait it order my next item!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Used Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members