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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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California
1 review
0 helpful votes
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So far so good
December 10, 2016

Too addicting, like how easy it is to search what you want. The products are what they say. Sizes are true. :)

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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The items are exactly as described. Return process is easy and fair. I am hooked. It is so enjoyable to shop on the site- I do it daily because, well, they have new stuff daily! The filters for size, colors, price etc are important to use because you could spend hours looking through stuff. The web site is very smart, very shopper friendly.

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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Wonderful!
December 10, 2016

I bought practically new clothes at such low price! The quality of the clothes was excellent. I have already gotten so much wear out of all of them!

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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Awesome!
December 10, 2016

Everything they said as far as the condition was spot on! Great inventory! Will continue to shop at this site.

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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The clothes totally met my expectations
December 10, 2016

The two jackets arrived beautifully packed! They were exactly as described and shown.

Date of experience: December 10, 2016
Washington
1 review
0 helpful votes
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Great Experience
December 10, 2016

I have shopped at thredUP 4 or 5 times now and I cannot believe how much inventory they have, how quickly the things arrive and how easy it is to return if your not happy. Couple those services with the cute packaging and I believe you have a winning combination. I have found really nice things for much less than retail and many of the items I have bought still have tags. I have nothing but good experiences here.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Great values
December 10, 2016

Wonderful items if you search carefully and the delivery is just so wonderful! I love the box, card and packaging!

Date of experience: December 10, 2016
Tennessee
1 review
0 helpful votes
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Great Service
December 10, 2016

Love my experience with thredUP. Have sold two bags of clothes back and have bought clothes from the site with the credit. Highly recommend this to people. The clothes I've bought from the site have been in excellent condition.

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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Great, easy to use site
January 11, 2017

I really like the site. I think the search and sort features are wonderful! I wish the pictures were a little better. It's hard to see the details in clothes.

Date of experience: December 10, 2016
Nebraska
1 review
0 helpful votes
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Happy shopper
December 10, 2016

I have been very pleasantly surprised with the clothes I have bought on ThredUp. The quality and the prices have been great!

Date of experience: December 10, 2016
Georgia
1 review
0 helpful votes
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I always shop secondhand for clothes when possible -- but thrift and consignment stores are hard to search through, and with sites like Ebay you just never really know what you're going to get. ThredUp is neither of those! Huge selection, decent merchandise, well organized and searchable, good pictures, and -- the best part -- measurements! As an ultra-petite person, that alone is worth everything to me. I love this site!

Date of experience: December 10, 2016
Arkansas
2 reviews
0 helpful votes
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Happy girl1
December 10, 2016

Everything is just great, I have kept every bag all 5 of them thanks, very happy!

Date of experience: December 10, 2016
Mississippi
1 review
0 helpful votes
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Almost new!
December 10, 2016

The clothing that I've bought from thredup have been in really good condition. I wouldn't hesitate to make another purchase.

Date of experience: December 10, 2016
Virginia
1 review
0 helpful votes
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Not Happy
December 10, 2016

I was disappointed with the experienc. I felt like I was not given a fair price for my items. I will not use your company agaon.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Items were bigger than appeared
December 10, 2016

Teo of the items were bigger than I anticipated. The sequin dress was a bad fit & sequins started falling off immediately. One of the items (a sweater) I was very pleased with, I will most likely shop again though

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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Dissatisfied
December 10, 2016

No use of items for consignment, little value from store credit, I would have preferred payment over credit

Date of experience: December 10, 2016
Colorado
1 review
0 helpful votes
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I am pleased to find that your photos of the items for sale are very good which resulted in my satisfaction and 5 stars for you!

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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Disappointed
December 10, 2016

No rhyme or reason to what they did or didn't accept. Did they actually put a mint condition Christian Dior bag in a donate pile? I kind of feel like it's a bit shady. I will still use it to clear out my closet, but if you actually have something valuable it's not worth it.

Date of experience: December 10, 2016
Connecticut
2 reviews
0 helpful votes
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I sent three bags in which was about $2000 worth of clothes I only got about $37 worth while you guys sold my clothes for more than $37. I decide to leave the other bag full of clothes in my closet.

Date of experience: December 10, 2016
Alabama
1 review
0 helpful votes
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A little skeptical
December 10, 2016

I really love the idea of ThredUP but am not quite sure I agree with the buying price strategy. Although business margins are important, this seems a tad bit extreme and a little disappointing.
Costs to buy are just OK, but nothing you can't find at a discount store (TJ Maxx, Belk, etc.).
Clothing bought is acceptable with accurate descriptions.

Date of experience: December 10, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442