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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Too addicting, like how easy it is to search what you want. The products are what they say. Sizes are true. :)
The items are exactly as described. Return process is easy and fair. I am hooked. It is so enjoyable to shop on the site- I do it daily because, well, they have new stuff daily! The filters for size, colors, price etc are important to use because you could spend hours looking through stuff. The web site is very smart, very shopper friendly.
I bought practically new clothes at such low price! The quality of the clothes was excellent. I have already gotten so much wear out of all of them!
The two jackets arrived beautifully packed! They were exactly as described and shown.
I have shopped at thredUP 4 or 5 times now and I cannot believe how much inventory they have, how quickly the things arrive and how easy it is to return if your not happy. Couple those services with the cute packaging and I believe you have a winning combination. I have found really nice things for much less than retail and many of the items I have bought still have tags. I have nothing but good experiences here.
Wonderful items if you search carefully and the delivery is just so wonderful! I love the box, card and packaging!
Love my experience with thredUP. Have sold two bags of clothes back and have bought clothes from the site with the credit. Highly recommend this to people. The clothes I've bought from the site have been in excellent condition.
I really like the site. I think the search and sort features are wonderful! I wish the pictures were a little better. It's hard to see the details in clothes.
I have been very pleasantly surprised with the clothes I have bought on ThredUp. The quality and the prices have been great!
I always shop secondhand for clothes when possible -- but thrift and consignment stores are hard to search through, and with sites like Ebay you just never really know what you're going to get. ThredUp is neither of those! Huge selection, decent merchandise, well organized and searchable, good pictures, and -- the best part -- measurements! As an ultra-petite person, that alone is worth everything to me. I love this site!
Everything is just great, I have kept every bag all 5 of them thanks, very happy!
The clothing that I've bought from thredup have been in really good condition. I wouldn't hesitate to make another purchase.
Teo of the items were bigger than I anticipated. The sequin dress was a bad fit & sequins started falling off immediately. One of the items (a sweater) I was very pleased with, I will most likely shop again though
No use of items for consignment, little value from store credit, I would have preferred payment over credit
I am pleased to find that your photos of the items for sale are very good which resulted in my satisfaction and 5 stars for you!
No rhyme or reason to what they did or didn't accept. Did they actually put a mint condition Christian Dior bag in a donate pile? I kind of feel like it's a bit shady. I will still use it to clear out my closet, but if you actually have something valuable it's not worth it.
I sent three bags in which was about $2000 worth of clothes I only got about $37 worth while you guys sold my clothes for more than $37. I decide to leave the other bag full of clothes in my closet.
I really love the idea of ThredUP but am not quite sure I agree with the buying price strategy. Although business margins are important, this seems a tad bit extreme and a little disappointing.
Costs to buy are just OK, but nothing you can't find at a discount store (TJ Maxx, Belk, etc.).
Clothing bought is acceptable with accurate descriptions.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.