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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I loved the skirt that I received. It's in great condition & fits perfectly.
I wonder if some times clothes are "available" to ThredUp as they did not sell as the sizes were not accurate... because the incorrect label was put on the garment. It seems to happen too often. So far things have been smaller than expected.
Great shopping fast delivery. I did send a bag of clothes that was lost but I was issued a 100$ credit. I was disappointed with that part and probably won't trade my clothes in again but I will continue to shop.
It was a great experience. I liked the note with my package as well. Definitely will spread the word of my experience!
Thredup has great products and free shipping. They are very fast in shipping to you. I love it!
I love Thred Up. It's my favorite app. Always trendy clothes at extremely trendy prices. I can not get enough.
No surprises, got exactly what I thought I was getting and love it, love it.
Overall I really like the site, but items for sale need more description and measurements etc
With the amount of items they took, I barely got much in return and my promotion credit expired which is ridiculous.
Nothing ever fits. That's my only complaint. But the site has good options. The customer service is good.
I think thredUP is a great way to buy clothes. The best part is they all look brand new and are a fraction of the cost.
I love the idea of Thred Up, and I got very good service in terms of the clean out bag being sent and my orders being filled. However, very few of the items I donated were accepted for resale, despite my feeling that they were of very good quality and in good condition, so it is not a very good system for me.
In addition, some of my credits appear to have been 'lost'. I didn't quibble about it because it wasn't a large amount of money. I did determine, though, that once my last transaction was complete I would discontinue using thredUP.
I would still recommend it to other people, as they may have a better experience than I did.
It is really fun to look through Designer dresses and shoes and see that I can find my size and some wonderful styles that I would otherwise never buy because of the original prices. I have purchased a couple pairs of shoes (Blanik and St. Laurent) and several dresses (Trina Turk etc.) and have been very pleased. For years I shopped at a second hand shop in Austin to enhance my work wardrobe (i am a professor-now retired)--getting things like a $500 cashmere and wool jacket for $99. Smart shopping!
The purses and wallets I have ordered have been perfect, and delivery was much quicker even than promised. I am so impressed with this site!
I get the cutest things here, good quality clothes that don't break the bank. Once I had to make a return and that went very smoothly as well. Your order comes boxed with care and wrapped in pretty paper, and it is shipped and to your door very quickly. This is the first place I go to shop!
Easy, quick, reliable... hard not to fill your basket every time you sign on. Brands you'd never think of owning are all at arms reach and in perfect condition. Love it,
Live it.
Deliver was quick. Items were as described. Many even had tags on them and were newer worn. Loved my selections. A few items that I received I felt were a little over prices, but over all a good value for my money.
I've had a great experience shopping, buying and getting a refund too. Customer service is quick and friendly. They have their act together!
I love thrift store shopping for clothing, but I live in a very rural area in a rural state. Thred Up allows me to find great clothes (so many choices) at a great price and have them shipped right to my door. I found some wonderful pieces for my wardrope. They were priced well and arrived quickly. I will shop thredUp again.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members