On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ThredUP sells second hand clothes of very good quality. They even carry designer brands. ThredUP is always honest about the condition of the items. I have rarely been disappointed with my purchases. I appreciated the special Christmas wrapping too.
I love to buy secondhand, and online is so convenient. Great experience, products as described.
Every single item I have purchased has been in great shape. The prices are amazing and I find items not available where I live.
I love browsing the site for gently used clothes for myself and my daughter.
I love everything about this site! Besides finding "second hand" which is morally important to me, it's in an extremely organized efficient manner. I love what you are doing and recommend you all to everyone I know! THANK YOU, what you are doing is incredibly important
I recently sent in a bag of designer jeans to thredup. I checked their website beforehand to make sure I was meeting the criteria on what was accepted and all pairs were in excellent condition. However, I was completely dissatisfied to learn I only received $5 for the bag. Next time - I'll sell them myself.
Overall, very good, of my original order only 1 of the 4 things fit, but returning them was easy. One of the things i ordered turned out to be a petite, even though it wasn't labeled that way on the site. Took a credit and reordered and was pleased with my second choices.
I have placed 3 orders through thredUP and have been happy with every aspect of my transactions. The items were just as described, the prices were very reasonable, and returns are easy.
I like the idea of thread, I like the selection; however, I think your items are overpriced. The dresses especially. You are competing with discount retailers like Tj Max, Ross, and others where u can find new clothes for a lot less than what you sell it for, even of the top brands. It is not necessary for me to buy cloth from your website. I also sold clothes to you and it took over 2 months for the order to process and the credit to show up in my account. That was way too long. In addition, when you buy clothes, it takes too long to ship and arrive. For that, you are competing with Amazon. The only time I bought clothes, was the first time, when there was 40% discount. After that, I no longer felt like paying $30 for a dress when I can go to a thrift shop and pay $7 for one.
Their selection is great! Love it! However when I sold merch to them, it was delayed a week with no communication :(
I bought a purse from thredUP that looked brand new. It is a James Covey purse, and it has great pockets for everything from a Tablet computer to a place for your phone. I have to take alot of Medications and they fit in the bag without the pills making a bunch of noise. No one needs to know that my medication is in there. I love this bag and it looks very professional.
Loved my clothes and the prices were so reasonable. The delivery was very fast. Will buy again!
Searches, entering key data parameters, sorting, one page at a time only all makes the process of buying very difficult and somewhat frustrating.
Sent a very full bag of clothing I barely wore, or with tags still on them. Didn't find out about my payout 2 weeks after the date they originally said my bag would be processed. I got $9, when they were selling most of my tops online for about $20 each. Absolutely disgusting.
I can't stay off this site. I give myself a $50-60 budget and I always come away with at least 5 pieces, sometimes 7 or 8. It's a budget friendly way to enhance my wardrobe, especially returning to a corporate dress code after years of casual wear.
Everything I bought was in good quality, and the prices are great-especially with the discounts that they sometimes have.
I have had a great experience with ThredUp as both a buyer and seller. They make everything incredibly easy as a seller. They pay fair prices and also set consignment prices that are reasonable but also adjustable. I have also bought many items from their selection and the descriptions are accurate as well as priced fairly.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Used Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members