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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Unfortunately i went on vacation and now my ticket is closed so i can not review Lenas customer service. She has helped me two times in 2 different situations and she is by far the best in customet service. And i mean in my life time in my experiences beyond this store. She is the reason i come back. Deserves a raise!
Overall my buying experience from thredUP has been great. I just have a concern with the inconsistency of the descriptions of items. Example, I bought a jacket which stated minor wear and tear and unsure of size. When I received the item, it still had the tags on it where it stated it was a size medium. Also, I believe the money which is given for the acceptable items in a submitted bag should increase. The selling price of the accepted items is almost a 300% markup, at least in my case. I think this way because of all the clothes that you did not accept, they are being donated or recycled which your company receives the tax write-off. I have learned the hard way and now selling my own clothes else where.
The ONLY COMPLAINT I HAVE: THE WHITE PURSE
THERE WERE LOTS OF MORE STAINS, THAT YOU DIDN'T TAKE WITH THE PURSE ON THE BOTTOM OF THE PURSE.
LOOKS ARE DECEIVING UNTIL YOU RECEIVE THE PACKAGE@ HOME
YOU NEED TO HAVE MORE PICTURES INSIDE/ OUTSIDE OF THE ITEMS.
I LIKE THE PURSE. I LIKE YOUR COMPANY, BUT MORE PICTURES.
The website search is amazing. I hate searching and the ease of placing my order keeps me coming back when ever I need an item.
One of my items was listed as having a small stain. I understand what i bought, and it really is a very small stain, but you know, it means I can't wear it to work. Maybe you can stop selling things that are stained.
I was looking for baby clothes for 2 people. The selection is great. The clothes are in excellent shape. Can hardly wait to do some more shoping.
I sent in a bag full of junior's clothing... Hollister, American Eagle, Express, etc. Some had tags, most never worn and in perfect condition. They gave me $0.80.
Then, when I looked at the site, I saw three pairs of Hollister shorts for sale that looked identical to the ones I sent in. Same sizes, same colors, same styles. These are the shorts that were supposedly "donated". I'll never sell to them again. And I refuse to buy anything from them and support their unethical business.
I have purchased about 10 articles of clothing from ThredUP so far, and every item has matched its description on the site perfectly. I am very impressed with ThredUP. It's my new favorite way to shop!
Easy process for orders and returns. Very satisfied with customer service and product quality.
I love the items I bought. Clean, good quality, good fit.
What was rated as new and price what not worth the deal.The bags were not even clean up properly before they were offered to be sold.
I have alsways been pleased in the past but with my last order I was not pleased with shipping. I had earned free shipping for the month, and everything in the past had shipped priority mail. However, the free shipping was not priority. This would normally be a big deal, but I am shipping to an APO, and waited two months for the package to arrive.
My experience was extremely frustrating! It was really difficult to believe the amount of money i was paid for my clothes/shoes! I will not be using this site ever again to send my items to sell. I was happy with the service on the purchasing side. Fast delivery, packaged nicely, easy returns.
I have ordered from ThredUp multiple times everything has been great always good quality and very good prices.
Description of items correct. Condition & quality were good. Suggest that you use smaller boxes for packaging since the items get very wrinkled when there's too much space. You save money in the size of box plus shipping charges. Great job.
Don't send your items to them - they will give you $1 then charge you shipping for $300+ worth of clothes and most likely sell your items anyways. Beware this company is awful and unethical!
The website is relatively easy to navigate, there are many selections to choose from in my size, and the clothes are honestly evaluated and described. I'm also pleasantly surprised by the quality of the shipping (as well as the price). The items are carefully packaged in a visually pleasing way - more than I typically get from a big retailer.
I LOVE Thredup and will be a frequent supplier and buyer. My only complaint, and I don't like to complain, is that the sizing on many of the items I've ordered is completely off-which may explain why they were consigned.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members