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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I live in a small town with limited store selection. I appreciate a great sale and bargain. A trip to "shop" is not enjoyable. ThredUp is amazing! I have placed 3 orders and quality and prices are incredible. Shipping is quick and return for store credit just means I get to shop again (and was super easy!). I have been complimented on several of the items I got from ThredUp and just smile and say "thank you" knowing I paid a fraction of the cost and never left my home!
I received my order on time, the clothes that I ordered were exactly as pictured and described and they fit perfectly. I give threadUP a 5 star rating!
I made 18$ off of a bag full of designer items. I sent in two pairs of BRAND NEW Franco Sarto flats, they sold the black pair and said the tan pair were "stained/unclean". I WORE THEM ONCE! Do not sell to them, it is a scam.
They gave me practically nothing in the "up front" deal. Worst part: notified me every time something sold -- which added up to about 15 times what they gave me. Not a good deal. If you do this, use their consign option... beware!
I sent 2 bags of good clothes in and the feedback and rapid sales were so reinforcing! And I earned a return on my donation! Even better! I will keep using this site and will continue to tell my friends to check out thredUP Great concept!
They gave me $1.95 for a bag of clothes that would've sold for AT LEAST $25.00 probably closer to 40 at consignment. Did consignment for years, this is a rip off. Really ridiculous. Sell ebay, consignment or DONATE!
At first I loved ThredUP - I've been using their site for a while - things used to work pretty smoothly - the past year and a half though have been somewhat annoying - getting clothes that were marked NWT but then in person they had moth holes and such. Taking FOREVER to process bags and not letting you order more clean out bags. I have a bag that I sent in that was expected to be processed on 11/30 - it's now 12/14 and still nothing. I honestly hope your company can get it together soon because I love buying from you but not when it's this inconvenient - I'll find other avenues to shop. I hope this helps - make ThredUP great again!
My first two items sold for more than what they gave me and they still had 12 more things to sell. You probably make a tenth of what they make. I realize that they have overhead but we should get at least 30 %. Bag was supposed to be processed on 11/21 and wasn't processed until 12/8. Even when the bag is processed, they hold onto your proceeds for several more days--not sure why this is other than they are earning interest on my money. I will probably just donate in the future except for designer handbags. Then, you get a higher percentage and more control over the process.
Most descriptions give the actual waste and bust meassurements which makes it simple to know if it will fit, even if it is not your normal size. We all know different stores and manufacturers have different sizing. I have had sucess. Will continue to shop here.
You get pennies and they profit AND resell your stuff that does not sell on their site
I love there up I had a wonderful shopping experience and my order came within a reasonable time will definitely be buying again
I got great trade for my first shipment and much less for my second. I liked about half the items I ordered, and found that the measurements were accurate on maybe half the items. I'll probably use them again eventually but not for a while, their main perk is they are slightly more convenient than waiting in person at a Crossroads or Plato's Closet.
Was pleased with all my items except the Mickey sweatshirt as it says it is a 2T and would fit a 12-18 month old more :(
Great communication, packaging, and prompt delivery!
I've purchased a few beautiful jackets (blazers) from ThredUp and am so very pleased with my goodies! The jackets are in beautiful condition - ready to wear - and have not had any issues with the fit. I do wish you offered more intimate sizing info on your pages - can only help.
I had purchased an item that ended up being too small. I thought that returning the item would be a hassle, but it wasn't! I found the return label easily, and when I checked a week later for my refund - there it was in my account!
My purchases with Thredup have been pretty good until I purchased my last coach bag, that was supposed to be in excellent condition and was far from it. There was also what I thought was a cleanout bag in the order. So I filled it to capacity with new and like new girls clothes and shoes, and also a Coach hobo bag that I initially bought from thredup that was to small for my taste, (paid $108.99 for the bag)Upon making the return of the damaged coach bag, I sent the cleanout bag as well. When I emailed about my credit for the cleanout bag, I was informed that it couldn't be located. I was only offered a $100 for it, which I find to be an insult considering what I paid for the Coach hobo alone. Considering there were new and like new items enclosed. I wasn't expecting top dollar, but I expected more than $100 and I just want credit not the money. I have another cleanout bag that I originally ordered, but since this has happened, I will not be sending it. Very dissatisfied customer!
I love thred up! Their return policy is great, and what I receive is never any different than the pics and description. The quality of clothing is as good as new in most cases, but at a little lower cost.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members