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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Received our order in timely manner - clothes were as listed. Perfect for children's clothing because kids wear through their clothes much quicker, so spending less on quality items is great!
After buying a pair of shoes for $10.00 dollars. I decided to sent 2 La Perla by Marchesa cocktail dress and gown, plus other 5 items I received $13.54 for all 7 items.
Do not bother sending your items, and the only way to contact them is by starting a chat online and a nonsensical email explaining the cash pay out.
Buy but don't sell.
Buying from them might be nice but selling to them is aweful, they barely take anything you send them and you get paid next to nothing for the items you sell them, better off posting it to craigslist as a package.
I sent a huge bag of brand name clothes to ThredUP. They "accepted" only eight with a $5 payout, but somehow my "unaccepted" ended up on their site. On their Facebook page they delete any negative comments from sellers (of which there are many, daily). Today I posted a link to their review on resellratings.com (which they themselves direct sellers to in their very gaslighting post from 2013 found here: https://www.thredup.com/bg/p/we-want-to-buy-100-of-every-bag-you-send-us-period-oh-and-were-human) and they blocked me from their Facebook page. Shady, shady business. Great deals for buyers, on the backs of their sellers.
I sent in a bag of clothes and accessories, and elected the option to have any unaccepted items sent back to me. The bag that came back was missing a very nice watch that they said was not accepted by them. After trying to contact them (the only way is by online chat), I was sent an email stating that the item was sent back to me. I have no recourse to get my missing item back, so they are allowed to keep it for free. To add insult to injury, I received $2 for the 5 accepted items.
Buying from ThredUp haso been positive overall, minus the hefty shipping charge. Do free shipping, ThredUp, or make it a reasonable fee. No one wants to pay for shipping. Hope you don't need to return an item, too. Sometimes, it's cheaper just to keep the item.
Finally, I won't sell to ThredUp in the future. They accepted 16 of the barely used, brand name items I sent for a whopping $20, barely $1 an item. Felt like a waste, and I probably would have gotten more at a local consignment store.
This place is God awful. I send in giant bag of slightly used items which were name brand and got virtually no return for them. I don't buy cheap clothes. This was a complete rip off. Not worth your time or money. Especially when they sell your items for 800% higher then they paid you. This company is awful. Donate your clothes to Goodwill, at least that way you get a tax deduction.
WOW! What a great resale store. If you know your sizes pretty well why would you shop anywhere else? Everything I've bought so far has been perfect size and in shape. I will keep going back to ThredUP first before the department stores.
TOTAL SCAM! I gave thred up two overfilled bags with decent clothes just they disnt fit too well after my pregnancy so I decided to donate thinking i would exchange for clothes for my new baby. I got back 1.62 and then $6 for the second bag. This website is total bull$#*! unless u buy clothes. WHICH THEY DONT HAVE NICE CLOTHES FOR ADULTS JUST BABIES. So unhappy
Several shirts were supposed to be an XL, no go. My friend who is a medium can fit into them. A few items fit perfect, including my new favorite jeans... so it's not all bad. BUT, out of the 20 items I have ordered, I can wear 4... not very good odds. The sizes should be checked and resized if incorrect. Maybe in inches instead of actual sizes? Quality on about half of the items was less than advertised, so 50% were spot on with quality.
I ordered a pair of size 12 khaki pants, but when I received them, they were 12 short... Mismarked. By the time I realized this it was past the time to return them. I think there was a 2 week period... So now I'm stuck...
I found just what I was looking for. My order arrive
Quickly and in very good condition. One thing that I appreciate (I've ordered several times) is the clothing is clean and has no old smell. You can tell that ThredUP cares about their customers and what about the shipping box its fantastic.
Regarding purchasing: misrepresented items, wrong sizes.
Regarding selling: sent in $400 worth of brand new with tag retail value items, made $12.25 minus shipping/processing fee for a grand total of $2.26.
Buying/selling: ridiculously long processing times.
The grey purse was advertised as almost new. It had rips and black ink was used to cover spots. Will not purchase again.
This operation is fraudulent. I sent in a large bag of clothes, almost all designer label and in very good condition. Some had never been worn. After they only put 4 of my items up for resale I tried repeatedly to find out where the rest of my items went. After exchanging several emails I was still unable to get an answer of their fate nor was I able to get the items returned to me. Next time I will take my items directly to the Salvation Army.
I have had major success with thredUp so far. The clothes are as stated, the clothes almost always fit, and only once did I have to return an item for a small hole. For the money I'm saving, these are very small things.
I do have a jacket that is a wee bit small but I love it so much I'll try to lose weight for it!
Everything that I have purchased has been new, the items that do not fit are retuned back free of charge and credit back to my account, how lucky can one get. I'm very happy shopping with thredup and will continue shopping for a long time.
I sent them a bag of designer clothes and shoes. I got a lousy $7. When I looked up the prices for the items they were selling they totaled well over $300. Then they have the nerve to send me an email every time something is sold. Stick to your local upscale consignment shops, you make out much better.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members