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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I ordered some pants and they were at my doorstep in a few days. Very reasonable. I've ordered something else and I'm planning on sending some of my clothes to them.
It doesn't really work that well for me. Not knowing how much would be taken or not I opted for the return of the items not purchased. Did this a few times and in the end, Lost money on the deal. I had purchased a little over $100 in merch, returned half (I have a 9 year old). That sat in a credit for a month or two. After the processing of my bags and the return shipping costs for what wasn't purchased, I lost most of that original almost $50 credit to shipping costs. So... in all. It isn't worth it to me. Thanks. I will just buy and sell locally. Its better for our economy that way anyway.
Well, I bought clothes, and they arrived fast and are as described. Happy to do business again here. This message box is forcing me to write at least 100 characters so I am typing about that since I have no more to say about the transaction.
I love the concept of thredUP and all the company has to offer. ThredUP is the first and only company that aligned with my own beliefs of secondhand garments and sustainability. Along with that, the products are presented well and also come in the way they are presented! I love the many choices and options for myself. There is a variety in the process of choosing what suits myself as an individual, and that is what other companies lack.
I have been so impressed with ThredUp! From the Clean Out bags to the online shopping experience to the very fast shipping to the way everything is packaged such a classy way. Thank you!
So far, ordering was easy, there were items in my size and I did get something for free. Just waiting to receive my order in the mail.
I have purchased items and sold items as well. So far, it's been great!. I like what I get and get back for my items.
This is better than hitting my favorite consignment shops. The items are all in beautiful condition. The prices are great. I don't have to wade through every size and color to find what I want, instead, the site shows me exactly what I ask for. And I don't have to waste time or fuel running all over town only to discover they don't have what I need. Perfect!
I got a pair of flats & a pair of ankle boots and they are for people with feet that are 2 inches in width not for people with wide feet and cant get to the place on line to return them
I had ordered a coach credit card holder at a good price and it never arrived with the rest of my stuff they were not very helpful. They did refund what i paid but i felt they should have offered to replace it.
I love the packaging, I love the tissue paper and a little sticker it's wrapped in, the clothes are always an excellent condition, and delivery is fast
I have bought some beautiful pieces on there! My suggestions for improvement are: better description of items. I ordered a blazer that said solid color, but had pinstripes. Especially with black items it is hard to see what the fabric really looks like. Also, the app crashes every now and then. Other than that I am glad I found ThredUP!
Timely delivery and service and all items were accurately described. I will certainly be using them again!
I ordered a pair of shoes. Upon arrival in great packaging, sadly they were too big. I returned the shoes following easy steps found online. I received my credit and reorders some items for my son which arrived in same great polka dot box! Easy Peasy
Better then retail! Items is as described and beyond convenient! Comes to the door and can be returned easily if it doesn't fit or is no what you though. What's better then this!
Saw it, wanted it, used money from my account to get it and presto a few days later it was in my hot little hands or should I say, hanging from my wrist! Awesome experience all the way around!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members