On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Clothing is great! The return policy is terrific & package arrives quickly. I have only good things to say about ThredUp...
I love being able to buy name brand items that still look nice and have a lot of use in them yet for such great prices. We are a wasteful society in a lot of ways and it feels good to be able to purchase wisely, not waste fully! The store sight provides detailed information on each item that helps to find just the right fit.
I was skeptical at first. But after ordering my first order and having it delivered, I LOVE THREDUP! I have already placed my 2nd order and am waiting for it to arrive. Cute selections and great customer service! Plus, order comes fairly quickly. I will never buy clothes elsewhere again!
I've ordered more then once from Thredup and I couldn't be happier. Everything shows up in great condition and I love the way the package everything just like I ordered it from an upscale luxury store.
As someone on a tight budget, I have to stretch my dollars if I need new clothes. Thredup provided affordable prices and fast service, and now I have some great new clothes. I highly recommend this site!
Much easier than I thought it would be to clean out closet
Great items for great prices! The selection is broad and the quality is good. Fast shipping.
The price is right- the clothes are great... and if you don't like them or they don't fit you can return them easily!
Items are always as described so I am able to choose the quality that I want to pay for. I am never surprised when my order arrives and and I unpack my awesome items! Also, love the care that Thread Up takes when packing my order. Each package feels special
User friendly website and good quality merchandise.
I'm so glad I found this site. All of the pieces I've purchased so far have been reasonably priced and in good shape. I'm very happy.
Favorite new place to shop
I have found so much more value here than anywhere else
Thredup is addictive and brilliant. I highly recommend it to everyone. I can't help myself, I just keep browsing, and I love my purchases.
I was excited to find exactly what I was looking for - a 3-6 month blazer - for a great price and I'm great condition! I accidentally selected the wrong shipping method and the customer service rep worked with me to change it and expedite the package to me!
Thread Up has fantastic gently used clothing at great prices. I love how every product has a description specifically telling me the condition of the item. Thread Up has thousands of items to choose from! Save time and money by shopping here!
Love my new Talbort sweater. Got multiple compliments on it the day I wore. Love my new t-shirts. They look and feel so soft. Look almost new.
I have enjoyed ordering amazing quality clothing from ThredUp - every order is beautifully packaged, all the clothing is exactly as described- and amazing value.
I will continue to shop there and to recommend to friends!
I sent in to stuffed bags of clothes and was given just under $16 of credit for everything which was all namebrand stuff in excellent condition I couldn't even buy a single item off of their website after I paid for shipping with what I was given for two large bags of clothes
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Used Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members