On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very pleased with packaging and level of care with the order- products were mostly as expected- it is difficult to see/know materials when viewing online as expected.
Love the shipment that I just got. Affordable, different than what everyone else is wearing, quick and so sweet!
The measurements for pants are off some. They have been wearable but barely. It would also be great to have accurate measurements for shirts and dresses instead of sizes. Also for selling clothes it would be better if the seller got a % of what the item sells for instead of a flat price. But the concept is good!
I love shopping the designer items. Everything comes wrapped up like a present for you! I'm very pleased with all of my purchases.
I loved every piece of clothing I bought. I can't wait to make more purchases. Everything was in wonderful condition.
It's hard not trying on clothes and that is not their fault- some items didn't fit to size
I've used Stitch fix for months and found threadUp. Switching over to thread up is the best thing I have ever done! I now get to choose exactly what I like and it is way cheaper
I only say okay because shipping takes forever to receive and only about half of what I bought so far has fit me. I have sent back stuff from two orders and the tracking numbers are either not accurate or the stuff is sitting at the post office for 5 days still. I hope that my returns are processed quickly so I can purchase more clothes.
I also sent a Dooney & Bourke bag Kate Spade shoes Coldwater Creek shirts and I got a email from you asking if it was to give away or to get credit and immediately responded that it was to get credits and I haven't heard anything since
The item I purchased was accurately described on the website, and the delivery arrived when promised and in secure packaging.
I liked the sweater very much but I was disappointed in the small amount of money I received from the clothes that I sent in. Compared to the first time I did it. The second time was much less and disappointing.
Two Coach wristlets and one Michael Kors wristlets! Outstanding condition. The girls loved them and didn't question why they weren't in a "real" box with tags!
I am pretty sure the reason the shoes are for sale is because they didnt fit the original owner either.
Three times, I bought shoes and each time the shoe was not fitting my 9M foot because of narrow or strange style. So I wont ever buy shoes from them again.
I havent sold anything nor will I given the reviews about poor compensation.
I had much better prices and quality merchandise at Swap.
The few products I've ordered thru here have been so worth it, so many compliments!
I've completely changed my whole wardrobe, without breaking the bank, and without driving all over town. Their customer service is fantastic, and are eager to please. I'm waiting on two boxes right now!
I love the prices, quality, selection and how quickly the item arrives. I have enjoyed consignment shopping over the years. This is convenient and you will always find something you like. Unlike some places that keep odd hours or don't have anything you. Try it out!
I love shopping for great clothes at such a discount. And I made almost $20 on my first bag. Great service as a seller and a buyer.
WAY too many emails, no matter how you adjust your settings. Like serious spam levels, and i find it infuriating. Shipping in either direction is very slow. Prices are pretty good, and items are quality in my limited experience. Although with so many manufacturers there's obviously no consistency in sizing or fit, so it's a little more frustrating than with most mail-order clothing. Since chances are good at least half of every order is going back, that makes the slow shipping particularly frustrating.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.