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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Indiana
1 review
0 helpful votes
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Second Order
February 5, 2017

Very pleased with packaging and level of care with the order- products were mostly as expected- it is difficult to see/know materials when viewing online as expected.

Date of experience: January 4, 2017
North Dakota
1 review
0 helpful votes
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Happy
January 4, 2017

Love the shipment that I just got. Affordable, different than what everyone else is wearing, quick and so sweet!

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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Ok but could be great!
January 4, 2017

The measurements for pants are off some. They have been wearable but barely. It would also be great to have accurate measurements for shirts and dresses instead of sizes. Also for selling clothes it would be better if the seller got a % of what the item sells for instead of a flat price. But the concept is good!

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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Shopping at ThredUp is addictive!
January 4, 2017

I love shopping the designer items. Everything comes wrapped up like a present for you! I'm very pleased with all of my purchases.

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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I loved every piece of clothing I bought. I can't wait to make more purchases. Everything was in wonderful condition.

Date of experience: January 4, 2017
Indiana
1 review
0 helpful votes
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Would totally order again
February 5, 2017

It's hard not trying on clothes and that is not their fault- some items didn't fit to size

Date of experience: January 4, 2017
Florida
1 review
0 helpful votes
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Love everything about it!
January 18, 2021

I've used Stitch fix for months and found threadUp. Switching over to thread up is the best thing I have ever done! I now get to choose exactly what I like and it is way cheaper

Date of experience: January 4, 2017
Illinois
1 review
0 helpful votes
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Exactly as pictured!
January 4, 2017

Great -- very cute packaging:)
Clothes look like new.

Date of experience: January 4, 2017
North Carolina
1 review
0 helpful votes
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My experience has been okay
January 4, 2017

I only say okay because shipping takes forever to receive and only about half of what I bought so far has fit me. I have sent back stuff from two orders and the tracking numbers are either not accurate or the stuff is sitting at the post office for 5 days still. I hope that my returns are processed quickly so I can purchase more clothes.

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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I also sent a Dooney & Bourke bag Kate Spade shoes Coldwater Creek shirts and I got a email from you asking if it was to give away or to get credit and immediately responded that it was to get credits and I haven't heard anything since

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Fast, accurate delivery
January 4, 2017

The item I purchased was accurately described on the website, and the delivery arrived when promised and in secure packaging.

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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$$$
January 4, 2017

I liked the sweater very much but I was disappointed in the small amount of money I received from the clothes that I sent in. Compared to the first time I did it. The second time was much less and disappointing.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Great!
January 4, 2017

My purse is good quality and was a great price and it didnt take long to get it either thank you! Kwb

Date of experience: January 4, 2017
Ohio
1 review
0 helpful votes
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Excellent products and service!
February 5, 2017

Two Coach wristlets and one Michael Kors wristlets! Outstanding condition. The girls loved them and didn't question why they weren't in a "real" box with tags!

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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The shoes dont fit...
January 4, 2017

I am pretty sure the reason the shoes are for sale is because they didnt fit the original owner either.
Three times, I bought shoes and each time the shoe was not fitting my 9M foot because of narrow or strange style. So I wont ever buy shoes from them again.
I havent sold anything nor will I given the reviews about poor compensation.
I had much better prices and quality merchandise at Swap.

Date of experience: January 4, 2017
Kentucky
1 review
0 helpful votes
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Great
January 18, 2021

The few products I've ordered thru here have been so worth it, so many compliments!

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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I'm addicted!
January 4, 2017

I've completely changed my whole wardrobe, without breaking the bank, and without driving all over town. Their customer service is fantastic, and are eager to please. I'm waiting on two boxes right now!

Date of experience: January 4, 2017
New Jersey
1 review
0 helpful votes
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New way to shop
February 5, 2017

I love the prices, quality, selection and how quickly the item arrives. I have enjoyed consignment shopping over the years. This is convenient and you will always find something you like. Unlike some places that keep odd hours or don't have anything you. Try it out!

Date of experience: January 4, 2017
Georgia
1 review
0 helpful votes
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Love it!
January 4, 2017

I love shopping for great clothes at such a discount. And I made almost $20 on my first bag. Great service as a seller and a buyer.

Date of experience: January 4, 2017
Washington
1 review
0 helpful votes
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WAY too many emails, no matter how you adjust your settings. Like serious spam levels, and i find it infuriating. Shipping in either direction is very slow. Prices are pretty good, and items are quality in my limited experience. Although with so many manufacturers there's obviously no consistency in sizing or fit, so it's a little more frustrating than with most mail-order clothing. Since chances are good at least half of every order is going back, that makes the slow shipping particularly frustrating.

Date of experience: January 4, 2017

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442