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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Ohio
1 review
0 helpful votes
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Satisfied
January 5, 2017

Representative was responsive and handled my issue quickly

Date of experience: January 4, 2017
Illinois
1 review
0 helpful votes
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Great Service & Clothing
January 5, 2017

Always very prompt and nice when answering all of my questions/concerns. I have ordered clothing a few times, and it's always very good quality. I wish that sometimes I could order more bags when I'm cleaning out my closets so I wouldn't have to wait to send them off!

Date of experience: January 4, 2017
Kansas
1 review
0 helpful votes
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Objects may appear larger
January 5, 2017

The photographer does not understand angle or sizing. Purchased twice with much contemplation only to have something not described accurately. 26 is not the same in size. I purchased jeans listed under plus sizing a 26 and arrived to fit my thigh. Shoes with one and half inch heel was clearly 3 and half. Yes I will return or try but they are a final sale

Date of experience: January 4, 2017
Illinois
1 review
0 helpful votes
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Amazing products and recycling!
January 5, 2017

My experience has been excellent. I have loved everything I have ordered from thredUP and I'm currently putting together my first bag of items to send in. I have ordered from the site twice now!

Date of experience: January 4, 2017
Iowa
1 review
0 helpful votes
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I have really enjoyed most of the items I have received from Thredup. However, there has been a black pair of flats, size 9 1/2 that showed up to be size 9 navy flats. That was a bummer. I also had a red xxl shirt that showed up and was an xl. I would suggest a little more attention to detail while posting items.

Date of experience: January 4, 2017
Idaho
1 review
1 helpful vote
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Great quality
January 5, 2017

Products fit really well- looked almost brand new! I was reassured that I could mail it back for a store credit if I decided I didn't like it

Date of experience: January 4, 2017
Washington
1 review
1 helpful vote
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Great Experience
January 4, 2017

My items arrived quicker than I expected and the items I ordered were in the condition they were supposed to be. I was very pleased with thredup.com and I intend to shop there again.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Very happy with my purchases
January 4, 2017

I think thredUp is great. The items I purchased were exactly as pictured and described. Everything fit well and I kept it all. Also, like their policies: It's nice that we can return items for credit and shipping on returns is free. Only wish the minimum purchase for free shipping was a little lower. I also have sent in items to sell and have found the system to be easy and very rewarding!

Date of experience: January 4, 2017
Louisiana
1 review
0 helpful votes
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Wish the descriptions were more specific and not just copy and paste generic. Bought some jeans that were very altered without knowing.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Excellent site!
January 4, 2017

I am very pleased with all the items I received!
The site is very easy to use - many filters which helps a lot! I will be visiting it again soon.

Date of experience: January 4, 2017
Georgia
1 review
0 helpful votes
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New favorite online shopping.
January 4, 2017

I love nice brands and this is an awesome way to get name brands at a great price. I always love what I buy and it comes quickly.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Very Happy!
January 4, 2017

Items received early, as described. Return items were credited immediately. I will refer threw up to all my friends.

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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Seamless
January 18, 2021

I've had the best experience with thredUP, you guys know what you're doing from start to finish!

Getting gently used clothes for a steal is good enough but then you go further to wrap them and tag each one. Thank you for this special place!

Date of experience: January 4, 2017
Illinois
1 review
0 helpful votes
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Great service
January 4, 2017

All steps from placing my order to receiving it was positive. All items were packed well and arrived in good condition.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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I absolutely LOVE thredUP!
January 4, 2017

The styles and prices are amazing. I have ordered three times so far and was happy with the prompt arrival and the quality each time. An added surprise was how my purchases came so attractively boxed. There is no doubt I will be ordering many times in the future. I do recommend thredUP.

Date of experience: January 4, 2017
Iowa
2 reviews
0 helpful votes
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Vacation dresses!
January 4, 2017

I was pleased with the quantity of dresses to choose from. I need to return a couple but I will just try again.

Date of experience: January 4, 2017
Indiana
1 review
0 helpful votes
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100% satisfied!
January 4, 2017

I have ordered Paige jeans twice from thredUp -once about 2 years ago and just last week. Both times the jeans fit perfectly, and were like new!

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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Shoes!
January 4, 2017

I love shopping here for shoes. I wear a smaller than normal size and have to run all over town and if I'm lucky, I may find a pair, though it will cost an arm and a leg. Here, there is a great selection. I've purchased 4 or 5 pair now and every one was perfect!

Date of experience: January 4, 2017
New Jersey
1 review
0 helpful votes
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Great shoes and great service
January 4, 2017

Very happy with the shoes I purchased. In great condition as described and arrived promptly. Thank you!

Date of experience: January 4, 2017
New Jersey
1 review
0 helpful votes
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Great deals on great clothes!
February 5, 2017

I live thred up. I found a bunch of nice work clothes for an amazing price.

Date of experience: January 4, 2017

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442