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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Always very prompt and nice when answering all of my questions/concerns. I have ordered clothing a few times, and it's always very good quality. I wish that sometimes I could order more bags when I'm cleaning out my closets so I wouldn't have to wait to send them off!
The photographer does not understand angle or sizing. Purchased twice with much contemplation only to have something not described accurately. 26 is not the same in size. I purchased jeans listed under plus sizing a 26 and arrived to fit my thigh. Shoes with one and half inch heel was clearly 3 and half. Yes I will return or try but they are a final sale
My experience has been excellent. I have loved everything I have ordered from thredUP and I'm currently putting together my first bag of items to send in. I have ordered from the site twice now!
I have really enjoyed most of the items I have received from Thredup. However, there has been a black pair of flats, size 9 1/2 that showed up to be size 9 navy flats. That was a bummer. I also had a red xxl shirt that showed up and was an xl. I would suggest a little more attention to detail while posting items.
Products fit really well- looked almost brand new! I was reassured that I could mail it back for a store credit if I decided I didn't like it
My items arrived quicker than I expected and the items I ordered were in the condition they were supposed to be. I was very pleased with thredup.com and I intend to shop there again.
I think thredUp is great. The items I purchased were exactly as pictured and described. Everything fit well and I kept it all. Also, like their policies: It's nice that we can return items for credit and shipping on returns is free. Only wish the minimum purchase for free shipping was a little lower. I also have sent in items to sell and have found the system to be easy and very rewarding!
Wish the descriptions were more specific and not just copy and paste generic. Bought some jeans that were very altered without knowing.
I am very pleased with all the items I received!
The site is very easy to use - many filters which helps a lot! I will be visiting it again soon.
I love nice brands and this is an awesome way to get name brands at a great price. I always love what I buy and it comes quickly.
Items received early, as described. Return items were credited immediately. I will refer threw up to all my friends.
I've had the best experience with thredUP, you guys know what you're doing from start to finish!
Getting gently used clothes for a steal is good enough but then you go further to wrap them and tag each one. Thank you for this special place!
All steps from placing my order to receiving it was positive. All items were packed well and arrived in good condition.
The styles and prices are amazing. I have ordered three times so far and was happy with the prompt arrival and the quality each time. An added surprise was how my purchases came so attractively boxed. There is no doubt I will be ordering many times in the future. I do recommend thredUP.
I was pleased with the quantity of dresses to choose from. I need to return a couple but I will just try again.
I have ordered Paige jeans twice from thredUp -once about 2 years ago and just last week. Both times the jeans fit perfectly, and were like new!
I love shopping here for shoes. I wear a smaller than normal size and have to run all over town and if I'm lucky, I may find a pair, though it will cost an arm and a leg. Here, there is a great selection. I've purchased 4 or 5 pair now and every one was perfect!
Very happy with the shoes I purchased. In great condition as described and arrived promptly. Thank you!
I live thred up. I found a bunch of nice work clothes for an amazing price.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.