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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I have ordered a few items from Thred Up. They are packaged so nicely I feel like I'm getting a gift every time I open a package from them. Items are quality, unique and appear just as they do online. I'm so happy I found Thred Up!
Everything arrived in good condition and on time. Can't wait to see how everything fits!
Great quality items wrapped with care. Fun to open!
I went on looking for used leotards because my daughter is trying dance and finished with a seemingly never worn leotard for her and a beautiful Banana Republic sweater for myself. As a bonus I found $4 tap shoes in her size, which she has been clicking around the house in, just delighted.
Loving this site. Two orders so far. Very happy with my purchases
The photos on the site are exactly as pictured and they are shipped promptly.
What a great idea! The best part is if you don't like it or it doesn't fit then you can return it at no cost and have credit to use next time. Great name brands, I've found a few new brands I would buy again. And the purse selection is fabulous. The way the box arrives is super cute too, you can tell someone took some time to fold your item just right so they fit just right in the box with the tissue paper.
Thank you for another great order filled! I'm hoping you will expand into young men's! My son is growing out of the children's sizes.
I love ThredUps amazing prices, fast shipping, and easy to navigate website. I tell all my friends about the site and love that by buying my clothes second hand I'm doing good for the environment (and my wallet!). Thank you ThredUp!
I love my purchases from ThredUp - and I love reducing my footprint on the planet by recycling clothing!
I've just recently found the site & have already ordered 3 times-maybe I better start having my neighbor receive the pkgs. I LOVE IT!
ThredUP's service is very convenient but I wish the shipping fee wasn't subtracted out now from earnings (I think this is new?). Bags take long to process but they say that's improving and I'm sure it will in time. Overall payout is not much but better than nothing. Not sure if I'll continue or just donate but for the bit I've earned I've been averagely satisfied.
Ordered a pair of shoes. They arrived on time and were exactly was i had expected. The shoes are in great shape. They look brand new! And i got them for way less that in the department stores.
I have sent a few bags to ThredUp and I know that they claim to be very particular about the items that they will accept. However, the item I received had a bleach stain on the left arm and TWO spots of dried food on the right. The sweater was only $6.99 so it isn't worth it to return and pay the $8.99 return fee. Really disappointed
Excellent! Love the clothes, prices, and packaging! I love that I have my own profile for my type of clothes! I love that I can shop from my couch too Bc I have 2 small toddlers and it's tough to get out with them!
I ordered a pair of keds and they just cancelled my order with no explanation. I think they owe me some kind of explanation.
I appreciate the value and service however I am unable to get the free return shipping label because I am a DPO and they "Do not ship internationally." However a DPO address is a continental US address, and was designed for foreign service and military to be able to have their mail so the government pays to fly their mail to and from a US address. My other clothing services, such as Stitch Fix, that I order from understand this and it's really disappointing that Thred Up does not :(
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members