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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I was a little unsure when my polkadot box came, I was not sure how all my stuff I ordered was going to fit in the small box. But it all did and was packaged nicely.
One bad thing was a strap on a spaghetti strap shirt was broken. The high standards they have for the used clothing we should not be getting broken straps, however the price I paid made it OK and I can put in a few stitches and fix it like new.
I love how much attention this company pays to detail - I feel like the packaging is better than that of some famous department stores, it never feels like secondhand. I wish they provided more information (material and the exact name of the model to make it more searchable) and pictures of the items though. Otherwise, very good experience.
While ThredUP has very strict standards resulting in not all of your stuff getting accepted, I feel good knowing my clothes are getting recycled responsibly, I think of getting money back as a bonus to donating to charity.
Always a fun website to check out. I typically buy four items for around $100. I can shop in store clearance racks just as efficiently, but I'll be checking ThredUp for formal dresses as I usually only wear them once.
Just ordered a scarf but it's real nice. My order came promptly nicely wrapped in tissue. Very nice touch.
Placed my first big order and couldn't wait for it to arrive! It came a day earlier than it was projected to! Clothes were in fantastic condition... I couldn't be any more thrilled!
If you're looking for a great deal as a buyer, it pays to keep an eye on thredUP's constantly evolving stock. You get 40% off your first order and there are deals to be had. HOWEVER, if you're sending in clothes, be prepared to get a few bucks max on your items. I've sent in clothes 3 times and within the past couple of weeks, they no longer process everything for free. There's a 9.99 shipping/handling fee that really cuts into your credit. This never used to be the case (you'd pay only if you wanted your items returned).
If you're sending in like-new merchandise, thredUP is not the place to get top dollar. If you're looking to easily unload extra stuff in your closet and don't really care about money, fine. But you could get more $ on ebay if you put a little work into it. ThredUP is a business so people saying it's extortion or they rip you off, well, you have to know they need to turn a profit. They pay out pennies and then jack up the price.
My advice? Take advantage of the first-time buyer 40% off offer and then shop and sell elsewhere.
Great clothing for a small price! I like to change my wardrobe a lot and with this site I can afford to! Great clothing, great prices!
I enjoy doing business with you. Just wish prices were lower on quality items.
I sent them 13 pieces of clothes. Majority of them has original price tags on it. They charge a substantial fee just to process and handle it. They paid 4 pieces around $7 each, and never return the remaining. For brand new clothes (worth at least hundreds), I feel extremely cheated. Don't even bother to sell your fine clothes to them (brand new with price tags) they rip you off.
I love that I can see the actual items and not a stock image of them. The clothing is very well kept, prices are reasonable and the fashion is up to date.
The shopping never seems to be accurate, it keeps changing another date out. Also I never received an email for my order. I had to go I to my account to make sure it went through.
I love the idea of recycling clothing and saving money. This is a great website. The only thing I don't like it the time it takes to ship the items.
Usually because I am so excited and want the item as soon as I see them.
All in all a great company!
The items were well described so the fit is great. The packaging was awesome: nicely folded in a pretty box with elegant tissue, even the details like the invoice tucked in the tabs of the box and a little mission-statement booklet - all that makes you feel you really are getting good quality items. Plus they are all ready to wear: no second-hand shop smell or need to clean. Very happy with my purchase!
The purpose of the company is very good, and the service, packaging, and the quality was just bonus points. 200 out of 100!
I sent a huge bag of almost new branded (JCrew, Banana Republic, Gymboree etc.) clothes and they decided to pay out a measly $12 for it. When I checked the prices of the clothes online, they are selling them for well over TEN TIMES that amount. Then they proceeded to deduct $9.99 for shipping leaving me with $1.71 for clothes that thredup is selling for more than $120.
This website is extorting sellers. This is beyond unfair and simply appalling. I will not ever sell or buy from this website again and I hope people know their unfair practices and will do the same.
I won't be using their services again. They move to slowly when it comes to processing your clothes and paying you. The amounts they pay for clothes are comically small given the value. It's a better deal to go to a different site or a local consignment shop.
I sent in a bag with about 20 items in it. They claimed to only want 4 of these items to resell. They paid me $1.50 for all 4 items. One item has already sold for $10.99.
For some reason when you buy something, it starts on a FedEx truck and then gets transferred to your post office. This delays the shipping by at least a day, when the FedEx truck could have just delivered the package to me a day earlier instead of the post office.
I purchased a pair of navy blue patent leather J Crew flats. Just what I had been looking for. The color is a perfect navy and the shoes are in fantastic condition. Leather all over and a comfortable fit. I cannot pay 100s of dollars for name-brand shoes, so the price I paid was extremely affordable.
It's fun shopping on thredUp, and the prices are just right for me.
The clothes are great. Doubled my wardrobe for a quarter the price. Did have to return some items since they didn't fit right but it was very quick and easy (I did store credit). Only comment-they list chest size and length on dresses (very helpful since brand sizing varies a lot) but I could use another measurement (waist, hip) to help since the description of the style of the dress was sometimes wrong or confusing.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.