thredUP

Dear James (CEO),

Your company is obviously re-selling the good stuff, either to other consignors, abroad, on Ebay - somewhere. You are going to get caught.

I am glad I came across these reviews before giving my clothes to a bunch of criminals. I looked at some of your reject photos that others shared -- funny how they are the cutest, highest quality, best condition clothes. I'd rather donate them and someone needy can benefit than deal with you crooks!

Don't waste your time! I had the same experience as Julie another reviewer. Packed a bag with my assistant of over 60 designer articles of clothing in the first bag--looking to make some quick cash. It took two months for them to get back. They accepted 4 articles at $25.80 and after all their administrative fees I made a whooping $4.32, which they then take 14 days to send. They try to get you to spend up your meager earnings on their SH$T. If they have already ripped you off once--why would you stick around so they can gut you twice. Anybody ready this--don't waste your time and energy--Just go to Goodwill or give it directly to a Women's and Children Domestic Violence Shelter. Everybody wins!

I've used ThredUp twice now and I'm so pleased with the selection and pricing. I didn't expect the clothes to arrive in such a nice package either! All of my items have been in near perfect condition and the return process was really easy. I like how you can narrow down sizes and brands easily. There are a lot of department store websites that still can't handle more than one size or brand selection at a time! The kid's clothing I've received has also been great. New addiction!

Customer service is inept. Takes a long time for a response. Executive sent an email "follow up" which included a link to an invalid email address and his own address rejected replies. Payout is not transparent; you must request reasons for rejection rather than an outright listing. No photographic evidence provided. Prices of items change WHILE IN YOUR CART. Payout on bag took 2 months from mailing date. Returns require purchaser to pay return shipping. Item listings do not include basic information such as color or dimensions.

Mostly sold talbots and similar quality. Payouts usually only 15% of list, which gets me a couple dollars before fees! I have sent in my 4th and last bag to them. They listed a genuine leather jacket from cold creek as faux leather for $9, netting me $1.35. You can definitely do better elsewhere as a seller. It takes about a month to be paid. Shipping is VERY SLOW. I ordered a bag to ship in 10 days ago, as of yesterday they had not even shipped it! As a buyer I like the site, thats why the got one star. Stuff I bought was in nice shape and well packaged but every order takes around 2 weeks to get. Even when I don't opt for bundled Shipping, they still wait and consolidate before shipping!

I love shopping in consignment stores. I been doing it for many years. I heard about thredup from an influencer that I trust very much. I was so disappointed with this company. First off, it's like what you ordered they don't even care about. I ordered one size and I got multiple sizes. (Smaller sizes), then, pieces of my dresses were missing. Description says all pieces included but it doesn't, when I asked for the actual pieces I wanted I had 3 people reach out asking what happened. No one cares about actually helping. I will never order, or refer anyone. Worst first time experience ever a waste of $200

Love thredUp! I'm recommending to all my friends. Better than a Goodwill or Salvation Army, because you can browse and even search for specific apparel and accessories in the privacy of your home. Wish I had known about this website sooner.

Prior to the recent restocking fee policy, I would have given thredup 5 stars.

In fact, I recommended to many people over the last several years. Yes, they're not an awesome way to make money selling your clothes. Whoever said "you're better off donating" is partially correct, although I'd argue that mailing a thredup bag is more convenient than driving to your local thrift store. For buying used clothing, they WERE great.

However, the restocking fee is absurd. Particularly given they cannot guarantee sizing on clothes. Even if you know how you typically fit in a certain brand, clothing can change size/shape with wash/wear, and this is a used clothing website. No longer having free return shipping has ended my days with thredup.

Horrible. If I could give it no stars I would. Sent in a full sack of clean girls clothes. Stated there was stain. There were none. Received $5 for around 18 items. Use your local consignment store or donate so you will get the tax write off.