thredUP

I love buying second hand, but am very disappointed with ThredUP. To start, for a company based on people looking at pictures of an item on a mannequin, they really need better mannequins. You can't see the actual shape of any clothing. The shipping process took over a week, with FedEx never updating the package after the initial sticker print. Once it got here, about half of my items were dingy or were covered in someone else's hair. One item smelled so strongly like Tide, I had to wash it twice before I could wear it without getting itchy (I'm allergic). I wanted to return about six items, but found out I could only return one and I'd be charged a restocking fee, so I would only be getting $24 back instead of the $40 I spent. That item was a pair of jeans that ThredUP marked as a size 32, but they're actually a size 28. I've had issues with quality control from them in the past, but thought I'd give them another shot. Never again.

For the most part I've had a positive experience purchasing items through thredUP, but am really disappointed over an item that arrived – which was described as being "in good condition with minor wear on fabric" – having looked like it was run over by a car or bike. Looking closely back at the item as it was pictured on their site, they were able to hide most of these highly visible marks with the jacket's hood, while the other marks are visible only on the underside of the sleeves (so not captured in the photo). I feel this item was falsely advertised and unfairly priced.

This is an update to my original review of ThredUP. After over 8 days of waiting, worrying about my package, and contacting at least 5 customer service reps; ThredUP notified me that my package was lost and they issued me a full refund. I am satisfied with my getting my refund. I am not satisfied with the dirt poor shipping and handling. I spent hours searching for those clothes and I really wanted them! Wasted time! I will no longer patronize this business. ThredUP doesn't seem like a competent nor efficiently-run company. I definitely don't recommend ordering from them if you are counting on receiving your package by a certain date. I have given them an extra star for refunding me quickly.

I have spent thousands of dollars over the past year on thredup. I LOVE buying second-hand for a variety of reasons, and have always found exactly what I needed... and then some. In the course of my 50+ order history, I have grown very accustomed to everything being shipped within 48 hours and received ALWAYS within 10 days. However, they have recently implemented a new shipping change without any customer communication. I have a $200+ order that has still not been shipped and it was purchased 7 days ago. This is such poor customer service and customer communication. For a company as well-established as Thredup, I'm not sure how this change got approved without the proper departments weighing in on the impact it would have on their customer's shopping habits. I will really be thinking twice about ordering from now on.

I've been shopping with them for a while and now you can't click on an item to get the measurements. Lots of items say large, but most have been put through a washer and dryer many times. The measurements are very helpful because it gives me an immediate answer if something will fit me or not. Bring that feature back. Also the restocking fee is lame. I'm sure the task of returning an item is already calculated into the price. A restocking fee is simply another way of getting more money from the consumer.

My first three orders were so so. Some items were better than they appeared and others like the pants appeared to be dress pants; however, when they arrived they looked more like joggers. I'm very disappointed in my last order because I chose to bundle two orders totalling over 150 dollars and FedEx lost the package last week. They told me to contact thredup for a refund and thredup chat keeps showing not available after waiting for a representative for almost an hour. Not terribly impressed at the moment.

I sent designer apparel to this company, they kill you with fees. If you want to reclaim items, the processing fee alone, will make you feel as if it were not worth it. Save your breath, donate to Good Will, Salvation Army, Church or shelter, and write it off. This place should be investigated by the Attorney General of their State, which I may do, as they are operating loan sharking ring, but with clothing

I've sent in 120lbs. Of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment.

They used to be an easy way to sell clothes, and I actually got a nominal but good enough payout back in the day. A couple months ago I sent them three cleanout kits full of NWTs popular clothes from Banana Republic and ElleandEmm, etc. I saw some pieces had sold. When I looked at my account, I saw several of my items sold but that they took a $14.99 processing fee for each of them. I'm surprised I didn't receive a bill! That's ludicrous! Will NEVER send clothes to them again. I hope someone sues them. I could've/should've gone to a local consignment shop or listed my items on Poshmark. Seller beware!

I was overall very pleased with the clothes I received but when I sent in the bag of my own clothes to sell, after 8 weeks of processing I got an email stating they couldn't use ANY of my clean clothes because of a "strong odor" like perfume, cigarette smoke etc. None of those things are true in my life. In fact, I make extra steps into making sure my clothes are as clean as they can be as I do not have a natural sense of smell. I do not use perfume. I wash my clothes in oxyclean based tide detergent. I do not smoke or even associate with anyone who does. Their accusations were not only unbased, but downright offensive. This company will no longer be getting my business.

After placing my order on June 5,2024 the order shipped on June 9,2024. The tracking hasn't updated since June 14,2024 and today is June 22,2024. I reached out to customer service via chat on June 20 and after waiting over 45 minutes to get to talk with someone, was told she would email FedEx and email me when there was an update. She emailed me today and said she was still working on it and to please let her know if it was received. I told her that FedEx has given me four different scheduled delivery dates at this point and the tracking status still hasn't updated and asked if I could please be refunded. I was told it has to be seven BUSINESS days without tracking updating before they will help in that regard. So to ThredUp it's okay to spend hundreds of dollars, their chosen shipping company to not come close to delivering by ThredUp's estimated delivery date, the delivery company to then not update tracking for at least six business days, and THEN you can reach out and expect a refund. All other companies I have dealt with that had tracking not update for over a week, which hasn't happened often, were willing to help and refund the money so I could place another order or not risk being out that much money. After this I will never order from ThredUp again. I know some people think they treat buyers better than sellers, but that's not true in my experience. I would not recommend anyone do business with them.

This company is a totally fraudulent SCAM. The clean out program? It's shady, it's unethical, it's downright STEALING.

I sent in a few items with their free kit. A BRAND new with tags dress from Coach (listed or like $10?) and a few other items I felt should have been listed for more...

I also sent in a shirt I had bought from Marshalls (I googled it after this whole situation) and they listed the shirt for $300 but were "discounting" it for $50 (it hasn't sold yet but now it's down to $38...)

The whole situation is sketchy. Don't trust them. And save your time. Just donate the clothes or sell on Ebay...

I will NEVER use this ripoff place again. Not only are they offering literally pennies for beautiful clothes, I'll never even see one of those pennies. Biggest regret EVER trusting them!

My ThredUp payout after selling 20+ items -- including quality brands like Ann Taylor, Banana Republic, White Houes Black Market, and J. Crew -- was a whopping $1.56, and it took nearly half a YEAR for them to process these donations. (I won't call them sales, because it's essentially a donation.) You can see in the photos how much money these items were sold for versus how much I received in payout too. What a silly waste of my time and effort. I would have been better off just donating them to a women's shelter or taking them to a local Goodwill so that my donations could have at least helped someone in need rather than someone in greed. How is this business still a business?