The RealReal

So far, I really enjoy the site. Some real real feedback: I received some pants today that were depicted as light gray, but the description said charcoal. What arrived was in fact charcoal and did not match the pants in the pictures. The measurements in the listing were correct, though. Personally, I'm fine with it so no issue here, but I could imagine someone else out there being pretty upset about it. Overall, I'm pleased.

I have sent the real real many items before. Multiple times they have sent them back to me absolutely DESTROYED. I sent a $1000 top that was returned literally shredded. They price items very low and the customer service is god awful. I will be sticking to my local consignors. Don't waste your energy here.

I sent several items to them and waited few weeks. I could see my items on their website but not in my roster. Called their customer care and they required photos of the items so they can find them. I have been going back and forth with them over this for a while now, and my most expensive items are still missing! Plus they are very pushy asking for more items to send them! The pricing is really bad! You end up getting peanuts on whatever they sell. I learned my lesson; never again! Scammers!

I ordered a $1500 Pomellato necklace but it was shipped in a Pomellato box that was in horrible condition. The box was crumbling and torn. Why would any retailer ever send a necklace in this worn out box. It is complete garage and presented the necklace in very poor fashion. Their quality control concerns me deeply based on what I received. Look at the photos. It's shocking what they sent.

I am not satisfied with the service unfortunately my items were sold to be resold. The RealReal low priced my items later to find them on other online stores. I will never use them or recommend them. Please use another platform or sell them yourself. Check out the photos and video I posted of a perfect example a seller selling the same heels for $350 and the RealReal listed them for $89 and I only receive a profit of $68

I am so frustrated as a consumer that they've blocked me even though I received only 2 out of 4 items I purchased 40 days ago. They promised to send the rest, but it never arrived. I got a refund after disputing with my credit card company. Now, they're blocking me from making a new purchase, claiming I falsely reported not receiving the items. I provided the tracking number multiple times, but they refuse to acknowledge it. I'm determined to fight this until the end. They told me that it was delivered and I am a layer so I need to cancel for dispute for refund of lost clothes if I want to shop on Realreal site again. They told me that only I can cancel the dispute card company, then they will unblocked me. It was totally unfair and This situation is absurd discrimination and an unjust consumer protection law.

My husband bought me a gift off The Real Real. It was a vintage sweater with some small damage noted on the item. They failed to note a glaring piece of damage (a hole right near the breast) that they then shipped to me. My husband was mortified since it was a gift. When we asked for a refund we were told "store credit" despite it being their error. They stopped responding to questions for return labels and other necessary information in order to even return the item. Use another site. They don't inspect their items and their CS is abysmal. X

As a seller don't waste your time. You're better off donating or selling in garage sale. They are cheap and give you nothing for expensive items. They sold about 2 items which I originally paid ~$900. They both sold relatively quickly and would've been a steal for their customers as I item I wore once and the other item never. My payment was $38. They suck

I am having the worst experience with Therealreal, I spent A LOT of money for a purse with chains. When i received the item the chain was missing? I have been contacting them repeatedly for over a week trying to get some sort of answer about where the chain is. I spent over 200$ on custom duties to receive it, so returning it would put me down by that. Wanted to wear the bag this week but i can't without the chain. They don't care about customer experience please shop elsewhere!

I sent my Chanel bag in for inspection and they sent it back to me with the serial number tag removed. Now I can't resell. When I complained they only offered a measly $40 store credit for something that cost me to lose $1100 in revenue. Unacceptable. They've lost my business

My account got locked for some reason and was told will be fixed between 1-2 days. Four days later they telling me the same thing that "internal team" is working on it.This Web is a SCAM... do not buy anything from them.

This company quoted us for a fur coat at over 1000 dollar sell price then proceeded to change the price and sell it for only 300 without telling us. They took a 50% commission on top of that. When asked about how they could do this they mentioned some hidden term in the contract. Do not trust and do not consign.

I bought shoes advertised at size 12, it arrived size 9, the number is clearly on the bottom so unless they're literally illiterate there's no excuse and then i contacted customer service and they were terrible it's like its their first time talking to a human like to admittance of fault what so ever even when i sent picture receipts and acting like its my fault for ordering shoes 3 sizes smaller than mine even tho they're the one who made the listing