I have purchased several designer consignment pieces on TRR, and unfortunately most of them arrived with undisclosed rips, holes, missing embellishments….looking straight up trashy! And often faded far more than their photo lighting shows. For example, they didn't disclose seam splitting for the jacket pictured at all. Make sure everything you buy on there is returnable, if not, fight for your life by disputing with them! I thought this site may be too good to be true and it is.
Delays, excuses, incompetent evaluators... and all this while promising VIP sellers get priority processing. The worst customer service ever experienced... they obviously don't value the people who provide their source of income.
Bought this enamel bracelet, an jewelry type that I had first seen many years ago and always thought they were so gorgeous. How fantastic to finally get one at a very reasonable price! It is so much more beautiful in person; just stunning! And the purchase/delivery process was seamless. A 5-star experience!
Great range available. Good filters on the site. Not a lot of product description in general but all items in very good condition. I'm delighted with my purchases and will certainly be going back time and again looking for more bargains.
Terrible service. My orders have been canceled couple of times saying that there was an error in the inventory. When I called first they said it was my credit card and then they gave me a complete different reason. I will contact google adds to report their fake business
Spent 2 weeks going back and forth with customer service about a pair of shoes that the warehouse would not ship. Finally shipped them after 2 weeks, but crazy it took so long and I never got any answer as to why
Here you get authentic brands at great prices having piece of mind wondering if what condition the items are? No need. Relax because you will be in awe. Everything is as described in my experience. Great customer service and fast shipping service. Overall the best consignment store in America. Take it from me I have shopped almost every where.
Bought a Burberry belt and Versace tie that both said no visible signs of wear. They were right; I'd guess these are both brand new! Also got 20% off using the code REAL. Great deal for the price and excited to look good at my friends wedding!
I've been shopping on TheRealReal for so many years that I despise going into a store now. It's the best, pressure-free shopping experience online. You'll find everything from jewelry, shoes and luggage to furniture, handbags and atelier. If they start selling food, I'll never leave my house.
This place is terrible. They've sold me fake goods. They've "lost" my returns. They've "lost" designer jewelry I've consigned. Most recently: they refuse to provide a refund of $600 in merch I've returned. It may seem like a good deal at first, but NOT worth the headache. Take your hard earned dollars somewhere else.
I bought something on 6/1 for next day shipping. It is lost in your warehouse, it was never sent out. You have my money but I have no item... or tracking number the man promised he'd get back to me today and he did not. Not nice.
I waited nearly a month for confirmation that one of the items I had ordered was ‘lost'. Throughout my experience trying to reconcile what happened to my order, the customer service representative called me the wrong name every time she followed up with me. Responses are clearly copied/pasted and the general tone is ‘oh well, deal with it'. If you want to gamble whether the item you purchased is in inventory, request 5-10 times for a refund or update, and be treated like you don't matter, this is the place to shop. I will spend my money on another platform moving forward and no I'm not interested in your $25 site credit.
Ordered a pair of designer jeans, great price, should have known too good to be true! Measurements given were wrong! Said in very good condition, minor wear... they were fully worn out compared to new version on designer's website! Buyer beware! Not worth returning because shipping costs to Canada cost more than the jeans! So shipping return equally expensive.
Bought a pretty pair of sandals for vacation. Described accurately and very lovely. My little issue is why it takes over a week to get here. At the shipping price I paid priority mail would be far shorter and better.
Hello Susan,
Thank you for taking the time to leave us feedback.
We greatly appreciate you for shopping with us at The RealReal. Our sincerest apologies that the shipping cost was an inconvenience as the price is set by UPS.
If you need further assistance, please let us know.
Thank you very much!
Firstly it sounded good but what a nightmare. Girl came to pick up stuff. Really wonderful person but did not follow up on anything which caused a chain reaction of the nightmare. The listing department puts skirts as tops. Incorrect sizes. Discounts 20% without my permission. Puts insane cheap rates with super high commission. More hassle than worth
Hello Ellen,
I am extremely sorry to hear about your experience that you have had with consigning your items, I would love to take a look into this if you are willing to go ahead and send over a message with your email address so that I can go ahead and look up your account to see what happend with this consignment process and where did we go wrong. Looking forward to hearing from you.
This is a great site, accurate information about items including measurements, vast array of stock regularly updated, quick and easy ordering and delivery can't praise it enough. Puts all other re sale sites in the shade.
I purchased a pair of shoes more than six weeks ago. They never shipped so I requested a refund and still haven't received it. I've spoken with customer service and emailed as well- no resolution, just people telling me it's in progress.
I've purchased from therealreal.com more times than i could begin to count-- many, many purchases over the past few years... never been disappointed-- not even once-- i've always been beyond satisfied-- every single time... this is a fantastic company & they really know what they're doing-- that much is clear...
I LOST money consigning with them. They used bait & switch tactics about how much I'd make. After everything was said and done I made a whole $8 for two pairs of pristine Ferragamo pumps. My time, effort, & gas would have been better spent selling my high-value items on a do-it-yourself site like Etsy.
My rep in home was great. The timing for listings is terrible. I will never use this service again as have missed valuable selling time during peak selling periods. Posting jewelry like my Cartier bracelet five weeks later is unheard of these days.
Overview
The RealReal has a rating of 2.4 stars from 5,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The RealReal most frequently mention customer service, good condition and final sale. The RealReal ranks 9th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nancy,
Thank you for reaching out.
We do apologize for the experience.
We are always happy to assist if any issues arise with an order.
Please note, we will be reaching out to you privately to further assist.
Hope to speak with you soon.