The RealReal

I sold a pair of brand new leather booties. When I purchased they were final sale so couldn't return them. Purchase price was close to $100. I tried them on twice and decided they were too narrow. I had sold items on the site previously and decided to use it again. By the time the price was reduced and fees were deducted I got an.80 check in the mail. I should have found someone to give the booties to for free. I will NEVER use this site again.

As a customer of TRR since their inception, I don't know what's happened to their one time great products and service. I have spent thousands of dollars on their site over a decade now! Their descriptions are inaccurate, the quality control is inconsistent, and customer service is the worst! One item will be listed as very good but arrives as a "fine" (the lowest quality rating). I've received items measured wrong, and listed as final sale. Now I'm stuck with expensive items that were inaccurate descriptions, they won't take back. Online buyers depend on the measurements and item descriptions. Take accountability! So many online designer consignments now, time to exit from TRR! Photo of leather jacket listed as Very Good quality, online photos did not reveal this one inch black ink stain!

This website/service sucks. I sent in 13 designer items and made LITTLE money. I'm talking $18 for a 700 coat in good condition. They take 3/4 of the commission. This website is an absolute scam. Sell on Poshmark it's ******* times better. The real real will go out of business eventually because their process is laughable.

I am so happy to have found The Real Real. It's like buying a certified used car but for clothes, shoes, handbags, etc. I have made countless purchases and have not had a single problem. When I have had to return something the process was effortless. The customer service is top notch! I also think about the recycling efforts, not paying full price, and just the sheer genius of this concept and feel that it is an absolute win-win. This is NOT your low level resale sight although there are bargains galore! Some things are still really expensive ( think Birkin bags) but I bought a St. John knit skirt for $30 and a full size leather Louis Vuitton wallet for $250…both items in pristine condition. My one and only consignment go-to.

First time shopper with therealreal.com. Order placed 8/27. No updates on shipping status for 3 days. Called today and was told that they are having problems locating the item in their warehouse and said she would update me by end of day today. No updates received. Attempting to cancel and requested refund and told all sales final (because was on sale)! Louis Vuitton wallet. Beyond ridiculous. She could have cared less. Charged for a product never received!

I I sent 4 pieces of jewelry to consign. Per their on line account, these items were stuck in "processing" for 4 months. After multiple tries of contacting them, where one can only reach a bot, before they allow you to talk to a representative. The very kind customer care agents, say they will look into it/rectify it/solve it, etc. The last one confirmed that he was was wondering if my items were lost and that he would initiate a buy back if I did not receive items in a week. Here we are 2 weeks later, no return, no communication/no follow through. They are horrible to resolve any issues with. A bot on a text as the only customer care option is unsatisfactory. Do not doo your business here!

As a shopper, no complaints great site. But if you decide to consign with them, understand there will be 0 customer service, your items will be lost and damaged, and they offer 0 accountability. They simply do not return emails, and if you dare to sit on hold for 2 hours to get someone on the phone you'll probably be promised followup that never occurs - via chat I've had rude and dismissive reps at time. They've lost about a thousand dollars of merchandise on my account, and right now I'm going back and forth with them because I requested some listed items returned 2 months ago and haven't been able to get an answer/ get the items shipped back (even though they are already down from the site). Used to be good, now a nightmare. And I'm a "VIP consignor" lol.

I ordered three bags all described as "good" or "very good". Upon arrival, there was still some small items in one of the bags. And within weeks, the strap broke on another one. I was so hopeful this site would be my new "go to" for accessories, but I'm very disappointed.

There is so much to say about this site. It is relatively new. They got too big too soon. To make any money on the site, you must send items over a certain price range. Remember, if you sell less than $10,000 a year, you only receive 50%. Once you consign, your item immediately goes on sale either before or at 30 days, then again at 45 days, and on. So, keep track of your items. Ana V. is right, TheRealReal makes a killing on returns, so when you buy, be careful. There's so much more that I could get into. My suggestion? Open an Ebay site. Sell there.

Both by buying and consigning at the Real Real there is absolutely no way to go wrong. Everything I've purchased even though the condition was only listed at good, has been so much more that just good! Also by purchasing so many things they are an excellent way to make your purchase money back and perhaps buy something else. I do believe from the beautiful designer bags to the furniture and Cartier stationary that you will never find another "resale "shop doing it so well.