The RealReal

Love The RealReal! My most recent purchase was a tan lamb leather mini dress that can be worn countless ways in different seasons. This is one of my favorite clothing sites, not only is there an abundance of beautiful items to purchase, but you are supporting the high end fashion industry as the second owner of quality goods that will last for years to come. Be aware of your body measurements as different brands have very different sizing. I'm usually a size 4/SM, but have ordered anywhere from an XS-MED. I've only had to return one item(too small) and it was a very easy process. I recommend to friends often.

I have made multiple purchases. It has become apparent that TRR does not authenticate anything. I ordered Giorgio Armani shoes and they clearly were delivered but e GA box. I am so disappointed because initially TRR seemed to be legit. If you try to have a discussion with customer service it is either a bot or someone who does not speak the language. Never ordering from these scammers again, and wish I could return all of the fake clothing I have received.

This site combines so many things I love: designer brands, incredible prices, amazing service and an artful display, all in an easy to use format that has me coming back for more again and again. I recommend TheRealReal constantly to friends who ask about my wardrobe, always joking that "No, I do not work there or own stock. I just love it!" Love that this entity exists. Thank you for making used merchandise so incredibly glamorous. Your high standards are very much appreciated.

I bought a sweater that was described as 'excellent' condition.
What I found upon inspection:
At least 2 stains, a small hole at the front center, extensive pilling so it looked like worn out trash.
This sweater was kind of expensive and a total rip off.
Clearly their quality control, inspection process is a joke.
I was told it was returnable, but still waiting for a return label.
No, I do not recommend buying from them. There are no reviews posted for sellers like other sites so really don't know who you can trust.
There seems to be absolutely no repercussions for dishonest sellers so why bother when you might get a piece of garbage.
What a complete waste of time and money this was.

I sent several items of LV to them. They 'accepted' all including a gold satchel. The same belt and buckle were NOT returned. They only returned the black belt strap saying it is 'torn'. It was worn less than the one they kept but did not give me credit for. Someone swiped it. Oddly enough, the ONLY thing sold so far is that gold satchel that goes on the belt and buckle that were NOT returned and have disappeared. To make matters worse, I have emailed them FOUR times, last one finally taking time to put the consignment number etc. They are ignoring my request and supposedly are investigating. Over a month now. That someone took my belt within the company is really saddening and pathetic and gives me little credibility for this company. Furthermore, they say 70% commission but in reality you START at 55%. I might change review depending on what happens with my other items. Very discouraged by this missing belt and response. :(

Spent thousands of dollars over several years and was a huge fan of the company. But I'm now fed up with the incorrect listings (three times something has arrived the wrong size it was listed), wait times for customer service to reverse shipping charges is ridiculous. Don't even get me started on paying extra to be a Platinum member. So far only half the shipments have come within the two business days which is promised. It's too bad because it was so great, and now it's just bad.

I have ordered clothing from TheRealReal and also consigned with them. The consignment process was easy-- someone came to my house, looked through my things, and then set up a contract for me to take a couple items and list them. Within a week, my items were listed online. The percentage you keep is 55%, which doesn't sound all that amazing but I own an online shop where I go through listing and shipping items myself and have discovered that it actually takes up a lot of time, energy, and cost to manage. Paying a 45% commission fee really isn't that bad, all things considered.

Their clothing is really fine quality, as well. They have some good 20% off sales that make a lot of their luxury items a steal.

I absolutely love shopping at The Real Real! The site is very neat and organized making it easy to find what you are looking for. They have beautiful used clothing that is carefully looked over and and inspected for quality. I've been able to acquire amazing pieces that I normally could not afford. They have a large selection, everything from jeans and tees to formal gowns, items for every season, occasion, and every price range. You can also consign your gently used items with them and know your pre-loved things will be re-loved just as much by someone else.

I love shopping online at therealreal.com. (shop too much but they always have new items which I love) Sometimes I am unsure of authentication (not the most designer savvy shopper) but I always do my research prior to buying and take a thorough look at the pictures and try to find the item online elsewhere. The prices are great. Sometimes too good to be true but I've never felt ripped off or deceived The only thing I absolutely don't understand is their shipping. Always $11.95. If I buy more than one item, one item always comes overnight and the next one takes about a week. It's like the shipping speed rotates on every other purchase no matter how much you spend. Still a customer regardless!

I recently ordered three items from the real real. A "lamb skin" skirt, Kate Spade rubber boots and a jacket described as being one size. When I received them I was totally disappointed. The skirt leather was almost paper thin, the boots were so so and the jacket turned out to be way too small. Apparently one size means petite. I am an average size woman. Given this reality, I immediately returned them with their return labels. In addition they deducted almost $12.00 for each return thus making my refund less than I had paid. They charged me this same amount for original shipping. After this experience I have decided to to shop there again

Purchased a Chanel skirt on the site but was sent a completely different item of very similar colour but the brand is Torn by Ronny Kobo. I sent a message to the RealReal asking them to look into the matter and refund, they responded saying they will look into it but there was absolutely no follow up after that. I messaged again and they have just ignored the 5 or 6 messages thereafter. I am out of pocket for an outrageous amount + and stuck with something that I cannot wear. If anything this is complete fraud so please do not shop from this site. It is not worth the risk given how bad their customer service is.

I've ordered 4 items thus far, four pair of designer shoes. All came as described, sizes, and descriptions were super accurate. I got exactly what I paid for. I've taken off one star for $#*!ty customer service. If you think you can email them with a question, forget it. So as long as you dont have problem with what you buy or want to return anything, you'll be fine. The Real Real if you're reading this, you have bad ratings mainly because of how bad your customer service is over email and phone, fix this, hire some sweet person to deal with unhappy customers and your ratings will go up, your stuff is good thus far. Thanks.

I have been shopping and consigning with TRR since 2017. I have never encountered any issue until April - June 2021. I've recently placed 2 orders with total amount about $100 each (used discount code and store credit). Those 2 orders were never shipped in 2 weeks. When I inquired about them, I was refunded the whole amount and shipping cost with an explanation that they made a mistake at warehouse. I've also places 2 other orders total $300-400 each. Those were shipped within 1-2 days. I placed another order today and I'm worried about whether it will be fulfilled or not. Is TRR prioritizing shipping by amount of money spent? If my assumption is correct, that's really shady and unfair. I demand an explanation.

Avoid this company as both a Buyer and a Seller. They have no live customer service to speak of and communicating via email takes weeks to resolve an issue, if it's resolved at all. Even the phone number they provide for their charge on your credit card statement has been disconnected. They don't know how to measure garments correctly and you will be charged $12.95 + tax (each way) to ship and return an item when the mistake was theirs. As a Seller, they don't follow their contract (which is almost impossible to understand and read - since it's in the smallest font available) and it's up to you to go after them to resolve the issue. Unless you buy in one of their stores and know exactly what you are getting, shop and sell somewhere else. They don't care about their customers at all.

If I could give this rating 0 stars, I absolutely would. I bought an LV bag in late November. The straps literally disintegrated because they were so old or it was not stored properly. The leather snapped in half. Two of the strap buckle connectors ripped at the seams a few weeks after I received the bag, and I had only used it a few times. Due to their 14-day return policy, they could not provide a solution, even after texting (yes, they don't have an actual customer service line) 5 different people. Plus, they asked me to re-explain my problem each time, even though it was on the same text thread. Their only solution was for me to consign the (unusable) purse. RIDICULOUS! I've never been more appalled and disappointed by a customer service team (or lack thereof). I would NEVER order from or recommend this company again.