Thumbnail of user missu1

Miss U.

Contributor Level

Total Points
166

1 Review by Miss

  • The RealReal

3/9/15

The Real Real has a slick marketing campaign to get you to consign with them. I fell for it. If you consign 10 items you'll receive a $100 gift card from Neiman's or Saks. I doubt many get the gift card. I sent 12 items all accepted designers in new or pristine condition. They rejected 7 of them for odd reasons. They rejected a brand new pair of Manolo Blahniks because of the brand? A pair of Christian Louboutins worn once rejected for excessive wear. A pair of designer sandals I sent that had only been worn inside. When I checked the site, I was shocked to see the soles looked like someone had worn them outside.

It took 2 months of bugging them to get those rejected items back. Customer service is a nightmare. You'll have a 20-25 minute wait to speak with someone. The prices you'll receive for your items are too low especially with their eternal 20% off promo. That means you're really getting a 40% commission for your items instead of 60%. That 20% discount is a give away from you to the buyer. One of my items sold and I have asked for the remaining items to be returned to me. Costly lesson learned! This is not the place to consign. Wish I'd found this site before doing so.

Miss Has Earned 26 Votes

Miss U.'s review of The RealReal earned 26 Very Helpful votes

Miss hasn’t received any thanks yous.

Miss doesn’t have any fans yet.

Miss isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user chloeb325
4/24/24

If you are thinking of purchasing something with The Real Real, please reconsider. I purchased an...

Thumbnail of user josephineb230
4/19/24

I sold a pair of brand new leather booties. When I purchased they were final sale so couldn't...