The Real Real has a slick marketing campaign to get you to consign with them. I fell for it. If you consign 10 items you'll receive a $100 gift card from Neiman's or Saks. I doubt many get the gift card. I sent 12 items all accepted designers in new or pristine condition. They rejected 7 of them for odd reasons. They rejected a brand new pair of Manolo Blahniks because of the brand? A pair of Christian Louboutins worn once rejected for excessive wear. A pair of designer sandals I sent that had only been worn inside. When I checked the site, I was shocked to see the soles looked like someone had worn them outside.
It took 2 months of bugging them to get those rejected items back. Customer service is a nightmare. You'll have a 20-25 minute wait to speak with someone. The prices you'll receive for your items are too low especially with their eternal 20% off promo. That means you're really getting a 40% commission for your items instead of 60%. That 20% discount is a give away from you to the buyer. One of my items sold and I have asked for the remaining items to be returned to me. Costly lesson learned! This is not the place to consign. Wish I'd found this site before doing so.