The RealReal

I've been a member since its inception and do like the site for the most part. Delivery is good but have gotten some items stolen because of arrangements with UPS. Wish you can ensure that packages are delivered and not just left at door without so much as a door knock.

Also when a promotional store credit is given, it should be directly placed in account and not require you to call before transferring to site credit. Have unknowingly forfeited credit as I missed email and was too late when I realized it.

I do appreciate the customer service.

There are numerous accounts here of The Real Real selling fakes, and if you want more, go search The Purse Forum for the company's name + fake. Not only do they sell fakes, they re-list fakes after they've been notified. Disgusting.

I made the mistake of consigning some authentic goods of my own, under the assumption that they would list them for comparable prices to the ones the list the same items for all the time. How wrong I was. The idiots that work there can't tell the difference between an evening gown and a maxi dress, and I ended up with less than $120 for a $4500 Alexander McQueen dress.

These people want your items to sell in bulk to line their pockets. They will do anything to make even a single dollar. Steer clear of these devious people!

I schedule an appointment only to find out that they scheduled the appointment in Brooklyn, NY, at my daughters prior residence. I live in California. I have tried rescheduling an appointment here in Santa Barbara, CA. It took week to get a call, the slot did not work for me and now more than a week later I am still waiting to hear what other options are available. Maybe you are just short handed, but trying to sell things with you seems very problematic right now.

The relentless follow up from the consignment people is very annoying- despite writing in all caps to please stop following up (since I do not have clothes that meet your requirements), I continue to get emails offering to book me an appointment. On the other hand, when I emailed to change my delivery address within moments of placing an order- no one responded, it went to the wrong address and was a huge hassle for me to track down. When I finally got a response, customer service was helpful in filing a claim for a lost package but it took a lot of leg work on my end.

I've been customer since 2013. I've seen how quality of clothes has declined the past 16 months. Items are dirty, have stains, missing buttons etc. None of these have been mentioned in descriptions. Last week I returned Dior's silk robe which was in a very bad condition. It was listed again (after my return) as good quality. The fabric was worn out and dirty plus the belt was hanging (2/3 of stitches were missing). An item like this should have never been accepted in the first place not to mention listed again. The decreased quality is very sad to seen. It's also a question of trust ie can I trust your product descriptions. Right now I don't.

Able to find great pieces if you're willing to put in time everyday to look. First come, first serve. Love the payment plan. Customer service however, needs to be better. I've called and whomever handles the customers via phone, sounds like they hate life. No social skills at all. And the sad part is it's always someone different, yet they all seem like they'd rather be doing something else. They don't follow up via emails, so calling is the best option...

My experience has been pleasant, I've both have been a seller and I buyer, both pleasant. Sometimes what you get back in comparison to the purchase price (I'm at 60%) hurts... but there is a ease of use and convenience with their business model that makes the convenience worth not getting as much as you would get using Depop or any other re-seller. The conqueror/home visit model is great from when you don't want to send in or visit their nyc store. They lost one of my packages (it was a return after it was evaluated, that was frustrating, but they did right by me and fully refunded me more then they had initially Quoted for the resell).

Beware! As a Real Real consignor, I have had issues with:
Items lost, damaged when they were sent in perfect condition & very well packed, commission structure changed after my items were sent, received items taking over a month to be listed for sale, sold items showing in pending status for 2 months & no commission paid out and multiple account representatives that keep rotating without following through on resolving open issues, inconsistencies on pricing & item misrepresentation. They are overwhelmed & understaffed.

Twice now I have bought jackets here where the sizing and description were completely off. I'm a large and ordered two different jackets that were supposed to be large and got a small and an XL. Not sure why things aren't verified before they send them out or list them. I've noticed jeans on their site are usually listed as the wrong size of what they are. Very annoying. At least post pictures of the size on the jacket so we can confirm before buying.

First consignment. Last consignment. Never again. The real real is probably not a bad place to buy but DEFINITELY the worst place to sell your designer clothes. Remember! You get only 30% of the sale. LOL. Wow. My advice to you: DON'T. JUST DONT'T.
Ah yeah. Almost forgot. Once you click that "consign" button - they will be hunting you down! Everyday! Phone calls and text messages to make you do it!