The RealReal

The Real Real is a fraudulent business. They lost a whole box from my consignment, 31 items. Their agent tried to track it down, I have emails where he admits they lost it. Thousands of dollars worth of stuff.

And guess what? They've been blowing me off for weeks, no reimbursement, nothing.

I'm retaining an attorney to get something back, but be warned.

This is a fraudulent business, they steal from the consigners and do not even try to make things right.

Please stop using UPS! If I have to pay for shipping I would rather use Fedex or at least be able to choose for myself. UPS is the worst-terribly unreliable to the point where I cringe when I see that a purchase I made is being sent through them. Lost packages, bogus delivery notifications and endless package delays even in perfect weather. Please dump them. They suck! Honestly that's the only issue I have. Your company sends out the packages quickly but thanks to UPS it takes forever to get them anyway. Sigh what a waste.

This site is one of the biggest second-hand luxury e-commerce sites in America, they have a huge selection of luxury goods. But if you try to consign with them and sell your stuff, they take your stuff, take photos, create the listings, and will post incorrect details about your products, creating poor sales for you. It's absolutely shameful how poor their product detail entry is, it seems like every single product page has one or more errors.

They lost my item that I was consigning with them and have been giving me the runaround and have not reimbursed me for it. It was an expensive piece of jewelry. Stay away from this company, very unprofessional and terrible service.

I purchased a bag that was a final sale item but there was a major defect that wasn't disclosed in the description or photos. There is writing on the lining of the bag in black magic marker that ruins the purchase for me. It's been 6 days since I emailed customer service with my order number and photos showing the damages, but there hasn't been any response other than an auto generated 'we received your email' message. It was my first time shopping with TheRealReal and I'm very disappointed in this purchase and this company. Really upset about losing several hundred dollars.

I have been shopping at The Real Real for the past five years. I do like the site as you can find some great bargains there. However, at times, items arrive in a very worn state, which is not mentioned in the description of the item - so you immediately lose $24 (to and from) on shipping, sending the article of clothing back. And their customer service could definitely be improved. For instance, customer service emails sometimes remain simply unanswered.

I purchased a "Tiffany" "sterling silver" necklace from the "Real Real". After receipt, I immediately expressed my concerns about the markings and construction, as I own many authentic items purchased directly from Tiffany. I know what to look for. I was assured it was "authentic". Turned black with all crappy coating rubbed off after 1.5 years. Beware of this bs seller.

The product keywords, descriptions and measurements are often inaccurate. I know that I save money buying items on this site, but I also waste money on return shipping and items that are poorly described and can't be returned (final sale items), and there is no one to contact if you run into an issue. I'm also not really a fan of selling items on this site. I get better service and more $ for my stuff at my local consignment store. That being said, I will 100% keep buying stuff on this site, and then being somewhat annoyed about it, because they have a nice selection of items at prices I can often afford.

The real real now charges $11.99 for EACH item you return, even if you send them in the same box. Of course they don't disclose this anywhere when you make the purchase. They are trying to discourage their main value proposition, the fact that you can make returns, at all cost. Oh, and did I mention they also don't cover return shipping? In addition to that, their customer service is horrific. Good luck if you get a response within 3 days. Will never shop there at all. With I could give negative stars.

They sold my new designer piece for a 4th of the price, over 1k paid for and I got 250 when dust settled. I can give my own clothes away. Would have better luck local consignment shop giving them half or Poshmark I never lose more then 200. Unless you like crying don't do it……who authorized them to give away others clothes. Fool me once —-shame on me, fool me twice, won't get fooled again…..

This time I bought several pairs of pants. Being that in my other purchases there has been no problem with the sizing I thought I would go for the pants. And of the two I got for me 1 was really off, and sadly it was too small. And the shoes are beautiful but also it said they were 3.75 high and are a little bit higher. I was able to wear them for a few hours. But anyway I will keep buying from this site Just be careful with reading descriptions. And the real real it would be wonderful if you had a live chat or somewhere to post questions about items

I feel compelled to write and be honest about what has been happening with this company in the last year. I have no idea what happened but this company has done a complete 180. First of all, prices have dramatically increased. I have no problem with pricing if the item is fairly priced. I have gotten several defective, fake, and misrepresented items. Whoever is assessing the merchandise are missing obvious flaws. A total waste of time and money when you have to ship it back. I would NEVER buy a handbag since it is final sale and you're stuck. However, when you spend a great deal on shipping and it comes totally different that the pictures and website description I have an issue with that. This company needs a complete overhaul.