The RealReal

I placed an order with this company for something in the home department. At checkout it said the shipping was free. When I clicked order my item had gone up by $520. Apparently they don't calculate shipping until after you have agreed to pay for it. I immediately called (within 5 minutes) and was told it was already processing?! I have emailed two more times and receive no response. As soon as this is resolved I will close my account and never shop here again. I have never heard of charging $520 for shipping and not notifying the customer first. Completely ridiculous.

I had a horrible experience. They did not show one of my items correctly and never did anything about it. You can never get a hole of customer service, they just send the same generic email that they're working to get the issue resolved but it never happened. Pricing on items and commission rates are ridiculous. They are not accurate. Pictures show my top as it was listed, and how it was supposed to look. Big difference

Sent a set of vintage silverware in original box. It was returned despite being pre approved. Item was returned completely damaged box smashed. They repurchased the box at $100 well under the value and then took 60% of the "sale". Oh they gave me "store credit"
To compensate me. Ridiculous

This company is so large and receives so many items. If something is lost, a price is made up! Example: leather Kate Spade handbag new with tags and in original box was lost and sold as a plastic purse. RR assigned a price of of $45. And then took their commission. Whenever I have questions, I am told the department will be notified of the problem and two weeks later nothing is resolved. All I want is the rest of items to be sold and items that were not taken to be returned to me. Ie: sterling silver sugar tongs, Rosenthal pieces and jade earrings. All I can say, all runs smoothly until you hit a snag. I will NEVER consign again. Seller beware!

I have ordered from The Real Real 13 times and have had some luck. I really enjoy finding clothing brands that are not readily found at the local mall. I have found some bargains as well. Don't look at the sizes, every brand is different, rather shop by your measurements.
I have had some problems. Sometimes the measurements listed are incorrect. I received a shirt once with no tag. I called the call line and only received store credit. Every clothing item has a tag. If the tag is removed you cannot return the item. Today I received a winter coat where the tag was place directly through the center of the sleeve! I am unable to get my arm into the coat without removing the tag! Finally I received a "new" ST John sweater with original tags. I wore it and found that there were several holes in the sweater! Since the tag was removed The real real gave me $20.00 store credit. This was not fair. While deals are to be found remember that postage for shipping and returns add up.

I've had some good experiences and some bad experiences with them. Took months and multiple calls and emails to get a refund for counterfeit items once, but also pretty quick response for others. They did ultimately refund me for an item I purchased years ago after I had it authenticated, so it could be worse (e.g. Vestiaire Collective who refused to refund me even though i had a third party authentication service say something was fake immediately after I received it). Always get items from here independently authenticated if they're expensive. I treat it like ebay. There are some good deals though and I do still shop here a lot

As always, theRealReal is great at proving that companies are still human. When I have questions about purchasing or consigning, a real person gets back to me. When my coupon expired before I was able to use it, they extended the availability so I could use it. Previously, an item I purchased was not actually in inventory, so they credited my card for the amount and gave me a credit as an apology. Plus, every time I go to consign in person, I get real honest information that doesn't feel like they're just trying to make money.

I've feel lied to and cheated - talk about bait-and-switch between the come-on and the received results! This company's lack of ethics clearly shows they're trying to avoid bankruptcy, screwing their "customers" out of everything they can get before they go under. Don't front them ANYTHING and leave the chance they'll owe you! I sent an original-price $150 shirt NWT for them to sell, in return they sent me $4.40. After charging me $10 to send that in a check (I was given no choice on, I'd prefer electronic payment - no cost to receive my money faster - so here they play the float on mail time for all of their checks, AND charge the customer a hidden $10 fee?!). Meanwhile, I'd never have sold the shirt through them if I had ANY idea I'd receive so little - their website shows they sold my item for $72. They sent me $4. You do the math. I might as well have gone through Goodwill. AND their customer service is heavily-accented Indian, who plead helplessness to resolve.

Highly discourage anyone from using this service. After two months of back and forth they claim they never received one of two items in same box. This was after one of the sales reps told me not to worry and I would be made whole. I provided photos of both items in box when I shipped. This means they don't really inspect items for quality of entire pieces go missing and if any issue arises, it's your word against theirs, even with photos.

I have been waiting over a month for a refund on a pair of boots that were sent back in the same
Box as second pair that I received refund.
No one seems to know where they are and continue to get different answers.

I am so tired of having to follow up on site credits owed to me or promotions promised but then not delivered. I tried to call customer service and now they won't even take calls. You have to email or text complaints and you get stock responses without any resolution. Beyond frustrating!

Do not sell your items with them. There commission percentage is ridiculous high and not worth it. I sent in my mint condition Louis Vuitton scarf for them to say I'll get $200 back from them after commission?!?!?! Unbelievable. They also lost my Louis Vuitton tag that I received when buying it from LV. Horrible customer service the women hung up on me after I explained what happened.