They never answer, never return calls. Sent shoes with dog poo on them. I know another place that cleans, irons and steams clothing before they sell them. I always do that before I even send anything in but seems like no one else does. Items are consistently dirty. Commission is too low.
Customer service is much better than it used to be. Every item I purchased with the exception of chanel sunglasses was in pristine condition. Everything has also been 100% authentic. The shipping however is ridiculous. For the price we pay for the items shipping should be two day delivery not a week. It should not take a week to ship something from their warehouse in New Jersey to Los Angeles. Need to work on fixing the shipping time. Other than that, I probably would not purchase anything pre loved from anywhere else.
I ordered several items and was surprised at their arrival—the photos on the site did not accurately portray the purse and the sweater. And since there's a window before one can return items, I'm stuck with these two items; I gave them away. Also, it's unfortunate they don't mail to PO Boxes.
I dropped off four items, all four brand new (w/o tags). They don't give you any idea what they will sell for. They put one of the items on sale less than a week after it was listed. The other two were priced so far below what they were worth as to be laughable. Their customer service is terrible. I asked for three of the items back over a week ago and have heard nothing. I contacted them today, and it took nearly forty minutes to be told I'd get them back in a week with no tracking numbers. One item, a $1500 Ferragamo bag they say in not in their system. Life WTF? DON'T SELL WITH THEM.
They sold my luxury items for 4% NOT 40 % or 55% as advertised. They damaged most other clothes and sent them back filthy and ripped with tags off and so I can't sell them.
I have contacted the better business bureau.
They 100% ignore your emails and calls and desperate pleas to get your items back then you see that they sold them for super low prices and give you a few pennies.
HORRIBLE. This company owes me at least $2,000.
I purchased two Gucci handbags which turned out to be fakes! As soon as I received them I noticed it right away! No trademark, cheap looking fabric, and the hardware was even wrong! I rated at a 1 because 0 was not an option!
Both these inquiries are rather important to me and I still have had no real response to either. It's really off putting and frustrating. Especially since one inquiry is about valuable items that were sent to the wrong address that I did not provide.
Hi Jenn, sorry our team has not gotten back to you yet. Please DM us on social media with your info and any questions you have so we can help right away.
Last pair of shorts i about had the pockets cut out and serious non-professional alterations made to them. Item was described as being in "very good" condition. The site is peddling garbage that is not actually checked for quality before being listed and sold. I refuse to buy from this site again.
I gave a $3,000 coat and we agreed that item was not to be sold for less than $1,000 -- well they sold it for $1,095 but gave buyer an 80% discount and pay me $160! I am still waiting for supervisor call - which ai dont care I want my money per agreement
I lost my beloved cats eye Chanel glasses purchased in Paris. I wanted to replace them but did not want to spend over $400 sunglasses at this time. I found a great pair on the Real Real. They were in perfect condition and arrived in two days. Happy!
The representative comes to my apartment, looks over my items, walks out with bags full of designer merchandise. Almost immediately the first item sells - a Supreme item that is easily valued at $1,200. Before the item hits the website, it's been sold for a measly $345! Someone that works at The Real Real just got themselves quite a bargain! A few of my remaining items were arbitrarily priced and are now posted on the website. A half dozen other items were rejected. I've seen nothing of them in weeks, despite requesting them being returned.
Hello Bob,
Thank you very much for your feedback.
We sincerely apologize that you were not satisfied so far with your most recent experience consigning with us at The RealReal. In terms of the Supreme ashtray, we see that a Consignor Relations agent was able to accommodate with a commission adjustment for the sold item. As far as the items that were reject, we see that they were delivered back to you via the tracking number provided in the email another CR agent sent you. We are reaching out to our Consignor Relations team to follow up with you in regards to the remaining items you are consigning with us.
Please have a wonderful holiday season!
After being disappointed with earrings that seemed not matched and didn't close, I must say I was attended to very well by customer service. While I meticulously followed there instructions, I was given tracking info so I would know when they received the packaged and notified that it was processed and I would receive a refund--all within a couple of days. Impressed. They also gave me a significant courtesy credit, making it difficult not to give them another chance. While I like the negotiating and personal forum you get with Poshmark, therealreal has been impressive with this situation and I will give them another chance I think
I haven't gotten my item yet but, compared to Poshmark, sneaky and deceptive. Shipping is double Poshmark. For some reason items get taxed, here, but not on Poshmark. Also, therealreal adds a tax on shipping which you don't see until it shows up on your credit card. Legally within their rights but just icky. I don't see it anywhere on any other similar site. I just don't like this. Will stick to Poshmark
I purchased two pair of Salvatore Ferragamo shoes. The sandal was 2 sizes too small. In my area, there were no available printers to print the label! Now, I'm stuck with a small sandal that I paid for! All because it was not returned in specific time frame!
I sent back a Michael Kors bag and an Arche bag. For some reason the packing slip showed 9 bags.
The box was received in your warehouse on Oct. 1, but there is no further information.
If this is too much of a problem for Real Real to handle, please send them both back.
I had a similar problem several months ago.
Hi Hilary, our team would be more than happy to assist in returning your items back to you. Please email us at customerservice@therealreal.com with your consignor ID and the items you'd like returned.
Great shopping experience overall, and free in-store returns (for those who live in LA) are a plus.
However:
1) the return window (15 days) is too tight.
2) I received a clearly defective item. I decided to keep it because it can be fixed, but I think defective items should be clearly marked as such (and maybe sold for a lower price).
Has anyone out there consigned designer watches? Would like to hear comments. I'm concerned about sending them off & them not getting online or sold at a ridiculously low price in one of their sales. They said they would even replace batteries at no cost to me. My question also is…. Are the people who handle the hi end watches reliable? I've had to send my watches to Switzerland for batteries in the past - to maintain their authenticity.
Sent in a vintage Gucci silk scarf - pristine condition. Took them 23 days to process it and there is a "large hole" in it now. Fantastic!
Can't wait to receive my destroyed item back from their white glove experts.
Customer Service and consignment dept. is very difficult to work with. Most of my items listed were done as "get paid now" and I had to make numerous calls to properly define and depict accurately was was for sale. Also on my consignment account they put wrong items. My consignment manager Rachel Ace only answers with "I do not know" or " I am busy". Please be very cautious in considering to do any business with this firm..
I have been a trusting, satisfied customer for some time now. On my recent purchase of Gucci riding boots, I was very satisfied until I could read through the black magic marker scribbled on the box. It showed a price of 245 US dollars. I paid over 1000. 00. What the? Now I question their authenticity and wonder whats going on? They look real but they also look brand new - never worn at all... Now I am hesitant...
What a great find, you can get designer clothes at the price of department stores clothes. Shipping was fast ( you do have to pay taxes and import fees to Canada) merchandise was as described. Will certainly use it again.
Overview
The RealReal has a rating of 2.4 stars from 5,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The RealReal most frequently mention customer service, good condition and final sale. The RealReal ranks 9th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi J N, thank you for sharing this feedback with us and we're so sorry to hear your shoes arrived to you dirty. We'd like to look into this further -- Please DM us on social media with your order details so we can help.