The RealReal

I recently tried to work with Therealreal. I have proof of authenticity of my items, which many were gifts from family and/or vintage pieces. They kept my items saying "questionable authenticity" and not authentic…. Again who would send something knowing it was fake…. Not me again I have proof authenticity. They will not give me back my items unless I provide proof of purchase again these are vintage and from my grandmother. They keep stating policy but when I provided my 27 items to them they didn't say anything about keeping your items and the fact that another rebuttable company authenticated but yet they still won't return. I have retained and attorney. Do not send your items to them. Beware.

I brought 5 pair of shoes on February to Brentwood location. They gave me " funny " prices: for an example: for almost new shoes for 1800$ They offered 500$ total: 100$ to me …store commission 400$! What!? Ok, I decided to cancel this operation and., it's a may! They still didn't sent it back! They didn't return my iteams, they just hold it on facility! I tried to reach them but nothing … I need to wait 4 th month for my stuff. So disappointed! Terrible experience, awful company

Terrible. I didn't receive my item and they didn't fully refund me. I ordered something and after 3 weeks it didn't show up. I contacted customer service and they said the item was still on its way. Then I checked the tracking number which DHL said was invalid. They said they would refund me but did not refund the full amount. I sent them screenshots of the different amounts and they refunded me. 8 emails later, I'm out $20, I have no item, and not even a coupon code for the whole run around.

Just had my Moussy Vintage never worn jeans returned to me as unable to consign, due to interior staining. The interior stains were the manufactures imprinting of the style and size! Are real people listing these items?!?

I had two valuable items go missing (not three as I initially wrote) and, to summarize, the company made things right. They honor their commitments. I would like to take down my negative review so please send guidance on this if it is doable. The Real Real is a responsive and responsible business. I will continue to consign with them as they have fully earned my trust.

The good: 2 pairs of boots were as listed.
The bad: leggings arrived with holes and stretched out; were listed in excellent condition. And I had to pay for return shipping even with the bad listing and product.
Also received the wrong dress that was stained and smelly. Again they asked I pay return shipping on something I didn't order. The kicker is I still haven't received a refund or the correct dress (which I've tried to cancel).

I think this will be the last time I use this site. The quality control doesn't exist anymore and it's no longer worth it.

I signed on to TheRealReal to consider doing business with them. The multiple daily emails annoyed me so much I asked to be taken off their list. Now every morning I receive even more annoying, a text message. Four emails later, they STILL say they cannot find a record of my phone number and the texts continue. Either their records are a real real mess or they are not being thorough and honest. At any rate I would never recommend doing business with them!

Shipping and tracking is fast and prompt. I find the descriptions to be inaccurate or misleading on a few items. One had the wrong fabric content although it had a fabric label. An item marked excellent had a hole in the sleeve, not visible on any photos, another item ranked excellent turned out to have significant fading. I believe these are due more to carelessness and hurried processing rather than attempts to con customers. I a happy with most of my purchases.

Wrong size sent, customer service is non existent. They want you to text an cs agent—the wait is still crazy long— and they are terrible! They know nothing! And this is EVERY ORDER! Plus they blow up your email and text with messages but when it comes to a store credit earned through a promotion they don't send it! If you call (takes you hours) they say oh check junk folder…. Horrible service and company and now they have hiked prices above retail! Yuk

Ordered a Tiffany & Co watch and it delivered within 2 business days.
The watch was in a better condition than as shown, and it's the most adorable thing ever!
Whereas Tiffany watches normally cost at least $3000, I paid $225 for mine at TheRealReal.
That being said, I've seen mixed reviews and a lot of skepticism among other customers.
My mom purchased a Mulberry purse and paid more for it to be delivered within a quicker time period.
However, it arrived two days later and she was disappointed with its condition.
Both the watch and the purse are authentic.

I have purchased numerous fragile items from the real real over the last year and a half and every time they missed a chip or a crack or packed a porcelain service like a 5 year old, I'd foolishly think to my sleeve that they'd eventually get things in order.

Not only have they gotten worse at describing conditions and packing fragile items, they have gotten far more stingy with their partial refunds. This is highly troubling as a customer, as the last thing I want to do is spend my precious time packing items up carefully for a return when they are the ones that messed up. For a client that has spent nearly $100,000 with them, it makes zero business sense. I'm fed up.