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Ana V.

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1 Review by Ana

The RealReal

  • The RealReal

“Horrific customer service and hidden fees”
12/5/18

The real real now charges $11.99 for EACH item you return, even if you send them in the same box. Of course they don't disclose this anywhere when you make the purchase. They are trying to discourage their main value proposition, the fact that you can make returns, at all cost. Oh, and did I mention they also don't cover return shipping? In addition to that, their customer service is horrific. Good luck if you get a response within 3 days. Will never shop there at all. With I could give negative stars.

* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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