The RealRealReviews 5,323

Sent a brand new with tags LeVian ring. They CUT THE TAG OFF! WHY? New bags have tags, new clothes have tags. They had NO right and NO reason to do that. I am LIVID!

I sent a NEVER used pristine Gucci ladylock bag in. I asked five times for an indicator. They told me AFTER it was on the site I would see the price. Um, no, you will tell me the price RANGE now or zip want my bag back. I'm supposed to find out the price when it's live so somebody can buy it and I'm just sol if I don't like the price. Shady shady shady! It took three weeks and the BBB getting involved to get my bag returned.

They returned it with the crossbody strap attached, shoved in the dust bag and tied the straps in a double knot.

I sent the strap (which contains the keys) on a separate pouch so it couldn't get band or scratch the unscratched hardware.

I am so SO angry! Now I have a ring that's brand new with a cut off tag, so where's the proof it's brand new. They just dropped the value of a brand new item!

Imagine all the bs the people are going through when people buy their stuff. They need to be closed down. They're a disgusting business.

I ordered Hermes Kelly 32. I received a Hermes Kelly 35. I had to jump through hoops, and waste hours on the phone in order to get a refund.
After informing The Real Real that I as sent the wrong size back, and having to submit measurements of the bag here is what the customer service response was: " I completely understand your anxiety. If I were in your place, I'd be filled with uncertainties and concerns.".
This is not acceptable service. Shame on you Real Real!
Stay away from ordering from a company that clearly doesn't care about their customer and only cares about selling merchandise that they can't even list correctly on their website.

Many of high-valued designer clothes such as Casey Casey, Daniela Gregis, Sofie D'Hoore, etc. were listed at 5% of the value and when I requested repricing, the items were already sold and I received a commission of 1%. If you can sell it any other way, do it.

RealReal mishandled my Louis Vuitton travel piece, priced it way below market value & when I requested return, parts came back missing. RR wants to pay me the low price (I did not agree to price) after they take out 40% commission! They LOST the item Real Real did NOT SELL the item. Why take a hefty commission? Customer Service ignores emails for weeks at a time! Horrible company!

If you are thinking of purchasing something with The Real Real, please reconsider. I purchased an item and was told over a week later (after many phone calls and emails) that the item I paid for was being sent to somebody else.

No updated and I am still waiting on a refund. Absolutely ridiculous. Stay away from this poor excuse of a website.

I sold a pair of brand new leather booties. When I purchased they were final sale so couldn't return them. Purchase price was close to $100. I tried them on twice and decided they were too narrow. I had sold items on the site previously and decided to use it again. By the time the price was reduced and fees were deducted I got an.80 check in the mail. I should have found someone to give the booties to for free. I will NEVER use this site again.

It's a scam business when you want to sell with them, don't ever do that. They take your item out of your hand for peanuts. At first they give you an acceptable price but this price is not what they put on their site but much less. Then they give discount 20% and sell it for 10% of what they agreed with you. A Christian Dior bag that they estimated at $1600, sold it at $252 😒 unbelievable. Such a company should not be dealt with as they are crooks, don't buy or sell with them.

Love the shirts! Good price,good quality,nice fit,...Please make a military shirt depicting the 82nd Abn. Div. Paratroopers in action jumping out of planes with Thompson machine guns,...More sexy Hula Girl shirts Great designs are endless. Love your company!

Guys dont give your item to them they will first tell you they will sell your item for 300-400$ and once they sell it they will give you 100bucks one month later. Thats what they did to my prada brand new shoe goes for minimum 300 they sold it and they were giving me 100 and i told them keep the money i learn something today.

Horribly useless customer service! No help, no knowledge! Very bad shipping! Can't find my package, can't explain where it is and when I can get my purchase. Two days I try to figured what is going on with my package. Waist of time! Unprofessional people!

After speaking to The RealReal's (TRR) customer service confirming that the item was in good condition with only some moderate discolouration, I bought a Helmut Lang jacket. Today the jacket arrived with a massive TEAR in the side with stains through out and a fake Helmut Lang store tag. Frustration, after confirming it was in good condition! TRR only offering a refund for the item, not tax or postage. To top it off, also refusing to send me a return label. Costing me $90 for postage both ways... for a mistake their customer services have made.

I am both a purchaser and consignor. I have had ups and downs with the Real Real from the time they began. They have really gone downhill! I ordered some items to wear to a conference coming up. I only search for small or XS (I am a 4/6 typically). Well, the items arrived today, all balled up in a bag and left out in the rain. The jacket I really needed was a size 22! Can you imagine? It's tremendous and when I called the real real they said it was not returnable because it was on sale. I reminded them that it was falsely advertised. They didnt know what to say but would contact me again. The next item was a lafayette sweater advertised and new with tags and "excellent" condition. Well, it had tags on it, but was worn out with pulls and holes in it. Unwearable unless I wanted to lounge around the house. Not acceptable. I have given them pristine items to sell from their accepted list only to have them rejected, yet they are selling wrinkled, torn, and pilled items? The jacket (the one that is a size 22) is not wearable. I am so frustrated! Back to the competitors...not sure if I can say them on this site or not, but there are other luxury brand seller out there that do the right thing!

My experience shopping with TRR was awful and I will never shop with them again.

I purchased a name brand tote bag and was sold a cheap, easy-to-tell, knock off. The quality of the bag is so bad I am honestly not sure how this passed the "authentication process".

When I reached out to TRR, every customer service representative I talked to was condescending and rude. I was told my bag was 100% real and that the authentication process was too rigorous to have a fake pass through.

I was also told that because I bought a thrifted bag and the condition was good not perfect, that's why the bag felt fake.

TRR is not offering any refund or remedy for this situation.

I ordered a phone case and i receive a call from postal service saying if it has to be delivered to my door step, there will be additional charge of 32aed, this was never mentioned while purchasing and when i mailer their customer service, they were like whatever your country of residence charges is not their responsibility it seems and if order is not collected, money wont be refunded. What sort of service is this? I work for an ecom too. Really poor service. Please do not buy from them!

They sold my new designer piece for a 4th of the price, over 1k paid for and I got 250 when dust settled. I can give my own clothes away. Would have better luck local consignment shop giving them half or Poshmark I never lose more then 200. Unless you like crying don't do it……who authorized them to give away others clothes. Fool me once —-shame on me, fool me twice, won't get fooled again…..

I've feel lied to and cheated - talk about bait-and-switch between the come-on and the received results! This company's lack of ethics clearly shows they're trying to avoid bankruptcy, screwing their "customers" out of everything they can get before they go under. Don't front them ANYTHING and leave the chance they'll owe you! I sent an original-price $150 shirt NWT for them to sell, in return they sent me $4.40. After charging me $10 to send that in a check (I was given no choice on, I'd prefer electronic payment - no cost to receive my money faster - so here they play the float on mail time for all of their checks, AND charge the customer a hidden $10 fee?!). Meanwhile, I'd never have sold the shirt through them if I had ANY idea I'd receive so little - their website shows they sold my item for $72. They sent me $4. You do the math. I might as well have gone through Goodwill. AND their customer service is heavily-accented Indian, who plead helplessness to resolve.

Tells me they can't find my order When I have more than $4000 missing from my bank account! I will NEVER shop from this site again they are a scam!

My mother died and had many high end items. My sister and I called TRR and talked pretty extensively with someone who later stopped responding no matter how many times I tried to reach her. Finally I was put in touch with someone responsive and we ended up sending in 76 items over a year ago. Some did well and some didn't but the ANNOYING thing is that 4 or 5 items are listed as pending and no amount of calling or emailing has resolved this. If they are unsuitable, send them back! I can't get any answers. Would not deal with them again!