The RealReal

Don't buy from this scam site you're better off going elsewhere where u can get a refund and especially don't buy if it's brand new

This pendant was appraised at $1200. With an LA jeweler downtown
I decided to have the Realreal sell it. Send it in check with them after a month. They said it hadn't been appraised yet. They ended up selling it for $400 without checking back with me. This site is an absolute joke. It will be a waste of your time to sell anything with them. Their percentage is outrageous that they take from you Please save your time and energy. This company is awful so unorganized.

I like a deal, and the RR provides them. However, the honest inspection and communications of imperfections, stains and condition of items is rarely accurate. There has never been a time my order has been received without undisclosed stains, holes in sweaters or some flaw. If I report it there is no monetary compensation provided to assist in repairs it's just deemed not worth it and I have to go through the hassle of returning it. If I ran my business like this I would be shut down.

I would give zero stars if I could. I have consigned multiple times with this company over the years, selling thousands of dollars of items. I'll start by saying they have changed their commission structure so you only receive 20% of an item's sale that is listed (at their discretion) under $100. A $400 sweater I consigned was listed for $40 and I received $8 for it. I would rather have given it away. BUT the real kicker is they separated an underslip from a $700 Diane Von Furstenberg cocktail dress which I only wore twice, and sold that slip--for $40--so now the dress is unwearable unless the buyer finds a slip. They changed the description to "tunic" which is ridiculous. I've been going back and forth with them for weeks asking for a resolution, and they are completely unconcerned with my upset. They offered me $150 of store credit--so money back in their pockets--or $100 for the dress which is worth much more. I will never consign with them again, and urge others to go to local resale shops instead. They pay much more and will sell items for what they're worth. This company has become a total scam. They have made more than $10k off my consignments and treat me this way. Shameful.

Beware - they have horrible customer service support. Most promo codes don't work & it's impossible to get any adjustment. Pictures are deceiving - not displayed on real people and purposely missing basic back & side shots! Make sure you really really want it before you pay $15 to ship. I'm NO longer a fan of this company.

Let me start by saying I've purchased over $10k in items from the site. Over 1/2 is a loss. The pictures are general, descriptions are general, and sizing is based on manufacturing. That being said, was it manufactured in the 90's or 2022. Has it been washed and shrunk? Modified? Also, was it in grandmas musty basement? Men's/ women's seems to be an issue as well. Small tears not indicated. The time it takes to reach staff is weeks.

I ordered Hermes Kelly 32. I received a Hermes Kelly 35. I had to jump through hoops, and waste hours on the phone in order to get a refund.
After informing The Real Real that I as sent the wrong size back, and having to submit measurements of the bag here is what the customer service response was: " I completely understand your anxiety. If I were in your place, I'd be filled with uncertainties and concerns.".
This is not acceptable service. Shame on you Real Real!
Stay away from ordering from a company that clearly doesn't care about their customer and only cares about selling merchandise that they can't even list correctly on their website.

As a person against fast fashion and its impacts on the planet, I rarely buy anything brand new at a retail brick and mortar store. The Real Real meets two of my goals as a conscious consumer. 1. Buy high quality classic pieces that will last. 2. Purchase items that could be headed to a landfill if not given a second life. I love shopping online (even pre-pandemic) and the item photos and descriptions have been spot on with the items I have received. It is clear that the company takes time to do this right. I highly recommend the Real Real to others.

I purchased an expensive Louis Vuitton bag. Was supposed to be ‘real' in excellent condition with no signs of wear. Product was not real! No numbered tag inside and they put a fake paper number in the pocket for the wrong style, (Louis does not do this at all). Tear by the zipper and stained inside. On a good note. Even though it was a non refundable purchase the proof was in the photos and they fully refunded me when I returned the bag. Excellent customer service but you need to know what you are looking for.

I bought my first Chloe bag, and the quality is amazing! The description mentioned why it received their rating of "very good", but you never know what it'll look like in person. It came with the auth. Cards, booklet, etc. and in beautiful condition! Super happy! Got a great deal on it since the color isn't sold in stores, but the bag still is. $639 for a $1400 bag! <3

I really appreciate all the help I get with questions and returns, and, of course the great deals. There are some things I'd switch up a little.

A. More clear measurements for shoes, ex. Sole length and toe box width since designer shoes vary so much between designers and between styles

B. More clear measurements for shoulders, as these are ALWAYS missing and as someone who has tiny shoulders I can't buy any of your clothing stuff without having that measurement.

C. I don't believe I should have to pay refund shipping if the item is advertised incorrectly.

D. I bought one black basic silk Alice and Olivia undershirt shirt because it was basically free with my site discount. Now every email I get of "styles just for you" is from Alice and Olivia, who I don't care for

The fast, friendly and very helpful customer service folks always do their best to help so these are really just user experience suggestions that would help everyone. I hope you'll consider them.

I've recently done a small slew of business with The RealReal, and I'm highly satisfied overall. The website is easy and intuitive to navigate, their stuff is exactly as advertised--never an unpleasant surprise, the checkout/payment process is smooth, delivery is prompt, and I'm confident I've received no fake bags or other items. The RealReal would have received a perfect five-star rating from me but for the way they bagged up my last few batches of clothing: almost offensively sloppily, maximizing wrinkles and conveying a lack of care. I realize I'm going to have to dry clean my vintage/consignment purchases, but The RealReal seems to forget we that we eat with our eyes first. Neatly folded clothes have far greater appeal when the bag or box is opened. Treat the clothes with respect!