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Gail D.

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1 Review by Gail

The RealReal

  • The RealReal

“Know what to look for for”
1/14/22
Verified purchase

I purchased an expensive Louis Vuitton bag. Was supposed to be ‘real' in excellent condition with no signs of wear. Product was not real! No numbered tag inside and they put a fake paper number in the pocket for the wrong style, (Louis does not do this at all). Tear by the zipper and stained inside. On a good note. Even though it was a non refundable purchase the proof was in the photos and they fully refunded me when I returned the bag. Excellent customer service but you need to know what you are looking for.

Tip for consumers:
Do research so you know what to look for

Products used:
None

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  • Comments (2)
  • 120K Views
Helpful  (24)
Thank you
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TRR S. – The RealReal Rep

Hi Gail, we're truly sorry for this but glad our team was able to help. Please reach back out to us if there is anything more we can do for you.

Gail Has Earned 24 Votes

Gail D.'s review of The RealReal earned 24 Very Helpful votes

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