The RealReal

I have sold a few items with this "investor" based company and I had difficulty ever receiving my consignment checks. The first check finally arrived after many months. The only reason the check arrived is because I called their billing dept. so many times, I've lost track. The second check has never arrived and it has been close to a year now. I have also contacted them so many times for this check. Just beware when you consign with this company. I am sure I'm not the only one having this problem.

Be aware and read the fine print! For example: sold blouse for $60. My cut? $2
They paid me 20% of what it sold for, then $10 fee to send me a check! So big $2 profit for me, $58 dollar win for them.
They also sold my Jimmy Choo shoes, wore 3x that included dust bag and box. They discounted them the first day put up on site 30%! Rep told me before listed with them they only discount it after it doesn't sell. Excuse me?
Read the fine print!

Don't use the Real Real, they put very low prices on your designer stuff and take this whole difference and percentage to them, not bad... for them! The customer service is bad (no phone representative, only robotic messages) and they don't send payment checks for your sales. Then its hard to contact and catch them! Its a total disaster and spam, stay away and sell by yourself! Be a little patient and you will make much more money and no problems with this scam service.

I've ordered from the site many, many times and have mostly been very pleased.
My only problem lies in some of the descriptions. I have a Vintage Chanel flap that arrived with a pretty major area of discoloration from a spill on the top of the bag. I went back to check the description and it had not been mentioned. And in the photo it was not visible. I also got a jumpsuit once with half of one sleeve cut off. The description only said that the " fabric tag" was missing. So do examine photos and descriptions very carefully and if you have questions or concerns, they have a very nice customer service department. Aside from these two incidents, I have had an excellent experience with the company.

I had a series of straight forward questions regarding returns from two separate orders. I wanted to: (1) Keep something I had marked as a return (2) Return all my items from multiple orders in one box.

The person who texted with me did not understand my questions, required a lot of back and forth (took 1 hour to resolve) and clearly did not speak English as their first language. It was finally resolved after I asked many, many follow-up questions.

Many items I received had unmentioned damage or fabrication was not clear in photos or described properly. The very small print that says some items are "final sale" is VERY easy to not see and now I am stuck with 6 items that are of no use to me. One of my orders was missing several items and still no one can tell me what's going on and I was charged for those items. Buying many items at once has proven to be a very unsatisfying experience and cost me more money than expected. Not sure I'll be back.

I have been a customer of the real real for 7 years... NOBODY beats your customer service, hands down the best anywhere. No matter what happens, they handle it. When it states non returnable and the one item is not as described, you immediately rectify the situation. I have called several times just to ask for a second opinion when I'm choosing a bag. Best service EVER. This is why I will always be your customer and I do not shop with ANY other online luxury resellers.

Said in the title. If you're looking to buy, it's not so bad. Prices are a bit high, but the grading of the quality of items is fair enough.

However, I would highly advise against selling to them. The amount of time it takes them to process and money you receive back is ridiculous. You could sell it on Facebook marketplace super cheap. You would get the money faster and receive more money as well.

I've used Real Real a number of times and I like the concept. When everything works it's great but if you have a query or need customer assistance then the service is TERRIBLE. Online shopping requires honesty, transparency and competency - in my current experience all three of these are missing. Weeks after my initial request for a refund I'm being told the refund was made (I can see no record of this) and when I ask for proof of the refund they say they cant answer that question because Im using the wrong email to contact them - an email that was been updated and they have been speaking to me on for weeks. Overall I'd say proceed with caution. Very disappointing customer service. Rebecca

I purchase a pair of pants and received a long sleeve shirt instead. I sent the wrong item back and never received the original item I purchased.
Customer service folks are not helpful, when you ask to speak with a supervisor/manager they drop your call.