The RealReal

They are bullies and do not care about their clients whether you're selling or buying. The fact of that their salespeople are calling to ask you for more merchandise to consign while you're in a middle of a dispute with them proves how poorly managed the operation is! I will never consign with them again nor will several of my friends who have been treated poorly.

This business is a disaster. First off the Dallas location is closed but website shows open and online they keep asking me if I want to drop off items to consign. ( so the staff isn't even aware) If you consign items you'll make nothing, but you can buy items dirt cheap because they practically give items away. The website is a nightmare to navigate, they don't even put the style names and sizes are wrong. ( Ie use Medium when it's a size 6 or 8, so you have no idea which one the item of clothing is and there is a big difference)

Also google all of the pending lawsuits against them.

I gave ten very expensive and bran new items in for consignment. They listed two item for only $40. I purchased these items less then five months ago for $630 each plus tax. They sold the item without even reviewing the list price with me in a matter of two days when it was told to be it would take two weeks for the item to go live. My final profit on these items were only $12. This is ridiculous and I feel like I'm being scammed! This is a extreme loss without my consent. If you list your items with real real expect to get ripped off. It is also impossible to get anyone on the phone to discuss the issue. Bran new Burberry item for $12 profit! Complete rip off. I'm demanding a return of all my items ASAP! Do not consign with this company your better off giving the items away to someone for FREE! Extremely disappointed!

Overall, this is a great site with quality items.
The most frustrating part is that I find some clothes to be inaccurate with sizing. So upon receiving them, it's too big or too small... thus making me pay to ship back. I've most likely spent about $50 shopping back items in the past that were labeled wrong.

If the sizing gets to be more accurate, I would give the highest rating.

The whole experience was easy and comforting. From checking out to, the shipping, to the return process. They have a lot of awesome deals that you can't pass up on that don't hurt the pockets too much if your on a budget. Reason why it falls short of 5 stars is because the inaccurate sizing from what the product actually was to what I actually received. Nonetheless, would I shop on TheRealReal again? Of course, Would I recommend them to my family and friends, etc? Absolutely!

Watch out for the condition of items because they can be wrong sometimes. This is a problem when an item is not returnable. I ordered a shirt in excellent condition, but it was clearly worn and washed, and it had the name Emily written in marker on the tag. The RealReal customer service got back to me, and helped to resolve the issue. So, if you do happen to have any issues, reach out to customer service and they will assist you!

I sent four designer eyeglass cases for review to sell in October. I included photos of the items and a packing slip. They lost them and Im getting the run around. There trying to tell me I didnt send them when I know I did! Think twice before you send small items that can be lost or stolen by employees.

Over two months have passed. I sent jewelry to The RealReal, we did not agree on price so I asked to please return the items, one a 18k diamond Cartier, Juste un Clou bracelet, and a Tiffany diamond platinum ring. They want to me $2,130 for this bracelet that sells in the store for $13,300.00, playing games saying they would sell it for $2,130. They want to give 500.00 for the vintage platinum diamond Tiffany band. BEWARE, that is all I can say months have gone by no money back and and no jewelry.

Measurements and size categories have been significant off for some items on 2/3 orders. As I live in Canada, shipping to return is very expensive so these items are useless to me except to donate.

I have noticed on the site, pictures and descriptions for some items being very clearly inconsistent.

I have reduced confidence in my purchases as a result.

I am less likely to purchase items with a high original list price with a significant discount, as the customs declaration reflects the higher value.

Selection is good, so I will give the site another chance or two, but I am getting close to seeking alternatives.

What's right: three things. First and second, the inventory is interesting and fun, and third, the shipping is fast.
What's wrong: also three things. First, when one searches, she can't go to a brand and refine for an item type. We should be able to do that. Second, the shipping cost is too high for a single soft item. Clearly, overcharging for shipping is profitable but for customers the practice is irritating. Third, for the first time, the item I purchased on December 6 is spotted; I thought the condition had been described as good, with signs of light wear. Instead, the black dress has numerous white spots on it; I don't know if they'll come out with dry cleaning

This company is a scam! They will pay you for your first month of income and not pay you after that. They already have access to your property, will not give you the proceeds or return it-and will not return any correspondence whatsoever, they make it very very hard for you to talk to anyone in management-I have never come in contact with worse customer service ever and I'm 56. Proceed with caution but please don't proceed at all! It has been a nightmare for me, and I will never get paid for a lot of jewelry I trusted with them. I Hope I can help even one person. Please do not send them or trust them with any of your items. Good luck if you do

Clothing with saints and oder. I have return 2 items like it in the last week. I have received one of them back. IDK why was the item return to me as was in the gap return
Time.
From all the shopping that i did at RR i send back 99.9% back. That because oder and saints.
The clothing that site sale now are expensive. If you consigning with the site, you receive only 40%. Some times and most of the time. I have received like 4-10% for Designers item.
I don't consign with them any more. I will never shop there again. COME ON what is wrong? Only money? The plant is upside down. Wake up!
YOHJI YAMAMOTO Scarf came with Moth holes that ate my sweaters. I send the site photo to returned the item. They got back to me 3 month later after i had damaged to my clothing.

This company has become extremely greedy. What used to be a commission of 50-60 percent for the seller is now 30-45% percent. Once they've sold your item, they'll hold your payment for one month (collecting interest), while they get paid immediately. In addition to this, they'll charge you another $10 to send you YOUR money (what they call a "processing fee"). When all is said and done, TheRealReal earns approximately 80-90 percent of YOUR money. Want to speak with customer service? First you have to call the customer service line that relays your message to another customer service, with a call back of between 24-48 hours. Customers need to stand up for themselves and stop being taken advantage of.