The RealReal

Not worth the effort. It used to be a convenient service but now they charge you fees at every turn. They beg your for items then arbitrarily price your items (not fairly) and charge random fees - netting almost zero dollars for your items and time. Asking for my items back would yield a massive loss so I'm stuck with them until my last items sell. Use the other websites such as bag borrow steal.

I have been waiting on a dress for A MONTH now, I have reached out to customer support and still no update on my dress (Its been over 3 days). I'm not to sure what is going on in the warehouse for this company, but its been one order after the other. Something always goes wrong with my delivery. The only thing that keeps me here are the actual products themselves. I'm very disappointed in the way shipping and delivery is handles for the amount of money we are paying for items... this is not okay.

Despite responding with all requested shipping information, customer service decided to just refund my purchase instead of sending it to me. I'm still waiting on any refund, and haven't received my order.

I purchased two bags over a week ago, one of which was sent and already delivered. The other bag, which i was already charged for in full has not even been shipped yet. I reached out to their customer service 3 days ago asking for an update for which they told me that they needed to get in touch with their warehouse and I would be updated within 48 hours. Still no update, I've reached out to them 3 more times and have yet to get a response from them. I've asked for a refund and to cancel the order and still nothing. I had to call my credit card company to open a dispute since they clearly lack in customer service. You should have never charged me in full for that large amount of money without having sent the item in question.

The Real Real took my items. My wife died and I thought it would be good to sell her purses. Many of them we bought overseas on vacations and spent a lot of money. They said they were unable to authenticate so because i complained they sent back the least expensive items keeping the expensive stuff for themselves. Telling me i need a receipt to get them back. They are mine not theirs. Scam Artist! Stay far away from them. They are evil...

The Real Real has a fantastic range but their quality control is terrible. Items more often than not arrive and are either not as described (wrong size/ colour etc) or in a poor condition compared to what they are advertised as. The customer service is very good - they promptly reply and help you return the item which is great but the whole process takes ages and is frustrating when you've needed an item for an event or trip.

The quality of your selection, website, filters, prices, range is just sensational. Living all the way here in Australia, I would like to have a cheaper postage option. I honestly don't mind waiting an extra week or two if it means a cheaper postage. I find $75 for postage to be prohibitive. That's an extra item I can't buy! So I would like you to explore cheaper alternatives for international shipping. Also, your customer service is non-existent. These are the two weak links in an otherwise strong chain.

My last order arrived in a timely manner. All items were beautiful, except one item that was not described truthfully. A Carolina Herrera linen top was missing a belt. This was obvious as there were two holes in the side seams were the belt should have been.
My previous orders have been great. The only exception is that they all came separately, and the charges that UPS apply on top of the government duties are suspect.
I would be more inclined to order if the duties were included.

I received 48% of the listing price. They sold my boots at a discount after being on the site for a few days. They said this improves sales, but it's not like they were sitting there for months before they sold - They are Rag & Bone boots that would have sold anyway.

Seems like a stupid business decision on their part, and infuriating for me because the boots were priced so low to begin with. When asked, they claimed they priced high to make up for it, but they were listed $120 cheaper on The Real Real versus eBay... so I'm not sure what that's about. I should have just sold them myself. Huge rip off.

Also they sent back a Burberry coat for having a tear, and it took a month to get it back. Just a terrible company.

I find beautiful designer goods that are usually up to par, there have been a few times where I have received items with holes or shoes with minor dirt on them (but nothing major or gross). The customer service is pretty good, however, I do not like the charges that they take out for returns, that is a bit unsettling. Other than that, I give a thumbs up for this site, they have done a lot better at advertising flaws than they have in the past!