The RealReal

Quite a few items have obviously incorrect descriptions, such as an item listed as "Jacket" but the picture shows a hat? Or items with size "Large" but the measurements mentioned do not look nowhere near a large size. Other garments I was interested in, but they did not have any measurements or any fabric info listed. I see more and more frequent glitches as I go through your website, which is unfortunate. I love the concept behind TheRealReal and I wish there you were more focused on the quality of your online shopping experience.

The selection and prices are excellent as is the customer service. My only criticism is with returning items for a store credit. The last couple of times I have returned items for a credit, the credit expired two days after it was processed. The first time I contacted them and they fixed it right away. This has just happened again and I'm waiting to hear back. Store credits should be valid for at least 3 months. I would suggest a credit card refund instead but every time I have selected this option, it processes it as a store credit anyway. I've never worried because I'm always buying something else but this still isn't right,

My mother died and had many high end items. My sister and I called TRR and talked pretty extensively with someone who later stopped responding no matter how many times I tried to reach her. Finally I was put in touch with someone responsive and we ended up sending in 76 items over a year ago. Some did well and some didn't but the ANNOYING thing is that 4 or 5 items are listed as pending and no amount of calling or emailing has resolved this. If they are unsuitable, send them back! I can't get any answers. Would not deal with them again!

I have sold $3500 worth of items in the past but never again. RR held items for 2 months in authentication process. RR does not let you know in advance pricing and discounts. I had an estimate then item was priced 75% lower. I was supposed to get an email with pricing prior to selling according to their policy but I did not. Item then sold in 2 hours because it was priced so low. Don't use their services. Customer service is terrible, on hold forever and no return calls or emails.

I enjoy the website. I like to look, compare, consider and then purchase. I have run across only a couple of problems with items in the past but the returns were received without incident and my account was credited. The customer service department has always been informative and helpful. I love this website! I love it, but I don't mention it to anyone. Let them find it themselves! A little less competition is better for me! :)

I just wish it could be better. They sell authentic products but have horrible customer service. Often customer service takes days to respond and only responds to half of your inquiry. I have purchased many, many, things from TheRealReal over the years and I would (sadly) say about 20-30% of the time there is some sort of "problem". Items are very often mis-listed, I have received items that were sized wrong, branded wrong and in horrible condition. It's clear that the level of care is minimal - rarely is there an apology or even an admission that something was listed wrong (saying its made from leather when its not, saying its one size but the tag states another, I have even ordered items that were listed on the wrong brand, I ordered a pair of shoes ones that had the soles detached). I wish they could just pull it together because there is a tremendous market for luxury consignment.

Terrible customer service. They are super helpful before you send your items in, but once they have them it is almost impossible to get any customer service. I have spent at least 8 hours trying to get in touch with my contact, the real real phone number, text... you name it. I have even received drunk text messages from the original contact number I had in the middle of the night. So unprofessional. I deeply regret consigning my items with them.

The Real Real has some good variety in many clothing areas (accessories as well as clothing and shoes) however the sizing was nor for me. I wear a size 12-14 and was never able to find a single article of clothing that actually fit me in that range. I also found the condition (clearly marked on the site) often did not match the pricing e.g. fading throughout, snags or pulls, but it was still very expensive for a used garment. My daughter has had good success, but alas I did not.

Real real used to be a great company. The bigger they got the worse their service got. Honestly, I'm shocked at how horrible the service is. There are no reps available to assist unless you literally email every email account you have access too. The consignment department is horrible. They are careless I revived my shoes back damaged and claiming it was like that. They mark down you items just to sell and make money. Please save you time energy and money. I There are more websites out there just need to do research. I have had good experience with two girls, who honestly are trying to help me but doesn't matter their consignment department needs work. Maybe they are understaffed over worked, not sure what it is but they should be able to hire more professional staff to assist customers. At the end of the day, they are around because of people like you and I.

They first quote u high price and then sell ur items so cheap with 20% commission! And they put sale on ur items as soon as its live! This is stealing money! I have been an old client to consign and now I don't like them anymore! Very angry!

Difficult to track returns because the accounting is confusing to understand on the website.

Please lower return shipping costs— many items are not as described (sizes are not always correct because most clothing items have had alterations by the original owner). Hence, most clothing that I purchase gets returned since the "size" is not as described.

My suggestion: raise prices on clothing in your retail stores (where people have the opportunity to try-on for fit before purchasing), and reduce shipping costs for those ordering online.

In the last month the prices have gone up significantly. I don't know if the site thinks it's Gilt.com, but I refuse to pay close to full price for used clothing and shoes. Logging on and buying something used to be the highlight of my day; however, I refuse to pay hundreds of dollars for a designer dress that is from 10 seasons ago. The 20% off doesn't even make a dent.
I really hope that this will be taken into consideration by the site.

Not worth the effort. It used to be a convenient service but now they charge you fees at every turn. They beg your for items then arbitrarily price your items (not fairly) and charge random fees - netting almost zero dollars for your items and time. Asking for my items back would yield a massive loss so I'm stuck with them until my last items sell. Use the other websites such as bag borrow steal.