The RealReal

I purchased several items with this site, was just ok, you need to be super careful with their descriptions and pictures. Very often, they won't show the ugly and dirty parts of their products rather than just written "signs of wear". But this time, I'm done with them, the product I received was so disgusting and dirty that I cannot use after spending $400, and they refused to refund me because they claimed they indicated the problem, so I can only take their credit and pay shipping back myself, go figure...

The ratings are all over the board "very good" can be listed on stained items with missing buttons, "good" can list items that are new without tags? A "faint spot" is often a large permanent stain. Their sales reps are psychotic and aggressive. The style numbers for items are almost always incorrect making me question authenticity of items. How hard is a quick google search? Customer service can take WEEKS for a question… which is odd bc the sales reps literally call 90 times a day. It's just odd.

Most of my purchases on TheRealReal are great, however there have been occasions when something I buy arrives in worse condition than how it is described on the website. It's a hassle to call and get someone to believe me when the item is a handbag since those are final sale items. The last two purses I bought said they're were in "very good" condition but one had a significant a musty/mildew smell to it and the other had significant wear to the fabric where the outer layer was threadbare in one area.

I have sent so many emails for so many unsettling reasons and occasionally I get a response from somebody that is going to talk to management. That is where it goes cold. Then somebody Named Alex responded to me a week and a half ago. Apologized said he was going to fix one issue and credit me $25 for my troubles. Well, problems not fixed and there is no site credit. I have emailed him three times. Nothing. No response. Still waiting. It's puzzling to me that you can function as a huge company in this manner. Absolutely baffled.

Wallet was fine. Lied about shipping gave wrong dates it was shipped wring ups tracking wrong usps teacking for same package. Amanda and chanel didn't seem to care. No compensation for my trouble getting a letter from the post office saying the tracking number was going to a different person. Said was mailed dec 13 on my e mail was not it was mailed ups on Dec 15 just thrown in a box with no wrapping at all. Never went through post office as customer service said. They tried to blame them. They should have refunded me the shipping or given me a apology or discount on the wallet. Noone cared giving 2 stars because the wallet was nice otherwise would give 0 stars

I like the selection, and the pricing is good. I wish returns were easier (less expensive). I placed an order with multiple items in it. Almost everything I bought was shipped separately. With clothes you need to try them on and not everything fits so returns are a given. I have several items that need to go back, but paying $11.95 each piece to send back is way too much, so now I need to wait until I receive the FULL order (pieces are trickling in one by one) so it can all go back together. Just a complete hassle.

After purchasing several items, shoes, pants, a purse but mostly clothes, the second purse I choose didn't match 100% the image on the manikin. After notifying customer services and communicating via emails during five days and after I send a dozen pictures of the poor condition that bag was in they replied two days after complete silence, said they changed customer service representative and oh yes! The purse has scoffs " so therefore no refund.
That beat up purse didn't match the description, the image & size on manikin nor was it worth the money I paid for it. I think
I'll just stick to buying local vintage shops and the designer of choice online store.

I've shopped The Real Real many times and am never disappointed. I really like how easy the site is to browse, filter, and favourite items. I especially love that measurements are included, since the fit can be tough to gauge, depending on the brand. The quality of the items is also always accurate and every item I received is in great condition and as pictured. I wish the UPS experience was a little more seamless (I live in Canada) but other than that, I can't complain!

Received items which were purchased under the believe to be in "Excellent" condition with "no visible signs of wear" and it was quite the opposite. My latest and last order with this store are a pair of trousers which were in "Excellent" condition and arrived with a huge hole in the fabric. That this misses someone's quality control and gets the "Excellent" condition to it is an utter riddle to me. Very unhappy with this store. I don't recommend at all.

Be really careful when selling with this company! They lost my origin dust bag, I ask them to send it back. They never did. And they put my another item on sale without even letting me know! Would never use it again!

I've sent items into the real real twice. The first time I sent in clothes and jewelry and a diamond ring went missing. After ours an hours of working this out, the company blamed it on me and did not take responsibility after the fact their own representative came to my house and collected it herself. Then after, the company tried to tell me that diamond ring was not real and try to pay me a fraction of the price of it's worth. After going through bank statements and proving to them the worth of the ring, they proceeded to tell me they will pay me 40% of what it is worth. Hours more, we finally settled on 80%. This was after about three weeks and 20 hours of arguing. The second time around (and the last) I sent an earrings which on their account did arrive however upon them sending it back to me it never came in any shipment. Here we go again. BEWARE!

This site is organized very well but sometimes description of items are not clear and they are using same model with setting jewelry pieces on its photo, so in reality those pieces looks totally different.
Lots of times high end pieces are sold without any papers or boxes and it does not described on a site. They need to work more on product description.
Also, since product is coming from all different places, some come very fast and some are not coming for almost 2 weeks.