I find beautiful designer goods that are usually up to par, there have been a few times where I have received items with holes or shoes with minor dirt on them (but nothing major or gross). The customer service is pretty good, however, I do not like the charges that they take out for returns, that is a bit unsettling. Other than that, I give a thumbs up for this site, they have done a lot better at advertising flaws than they have in the past!