The RealRealReviews 5,323

Very good! The purchase came right by my mother's birthday. We love it, she is so happy with her new present.

Great value considering the low price. And we were happy to know the products are as described. Fast delivery too and I would buy again.

I asked for my 27 items back and have yet received my Christian Louboutin, 3 pair of Gucci, Prada 2 Pair. They stole my items! Do not use this company. I be wish there was a zero star

I really wanted to love this place but you can tell a lot about a business when you see how they handle their own mistakes. I brought something I had bought the day before back in to exchange or return. One of the staff offered to take it for me, I thought so I wouldn't have to carry the bag. When I was ready to check out I asked to exchange the jacket and he told me it'd already been processed. "What? Where's my $350 refund? "
"It's on the way. "
"Way where?"
"A check has been mailed to your address. "
"What address? No one told me my item was being returned or I wouldn't be receiving a cash return or exchange which is what I told you I was here for."
"I don't know where, we don't even have an address on file for you but I already started the process and it's irreversible."
So even tho I only gave consent for my property to be held it was irreversibly returned and I was denied a cash return. I spent that day and 3 days since trying to get my money back and everyone I speak to says there policy is no cash returns. So they jacked my jacket and refused to return it but they also won't issue me my money back. I had only had if 1 day. How are you gonna irreversibly return something without even telling me when you know I can't get a return? And if you do make this mistake, make the slightest effort to amend it. It can't be half as hard as trying to get you to care.

High quality product delivered in a timely manner. Friendly and helpful staff. Super experience and look forward to future shopping!

The real real used to value customer service and attention to detail but as of late I have found them severely lacking. For example I purchased a Louis Vuitton handbag which said it was in very good condition. When received it was moldy and smelled extremely bad. I called the company And their excuse was oh it must've just been sitting in the warehouse and became musty. Well that does not give me a great feeling when purchasing a bag especially at the extreme amounts of money that they charge. Next I had been looking to purchase a Louis Vuitton on the go bag. This I should've bought at the store knowing my past experience. They ship the bag in a box smaller than the bag and caused creasing. When I called them they said they review the tape and it was shipped properly you can deal with the creasing by trying to stretch it. When you pay that amount of money as I did for this bag you don't want to hear somebody say we're not at fault even though we shipped it in a smaller box and just stretch it and all the creases should come out. Especially when it was listed in excellent condition. I will never purchase from them again!

I had sent in a bunch of collector barbie dolls, they changed there system and all of a sudden nothing sold. I requested some of my dolls back and they sent them in a box, unwrapped, no paper to stop them from being smashed around. So as any collector knows the value of a Barbie is garbage without a perfect box.
I then requested the other Barbie's back because I didn't like them always changing the rules on commission amounts (but that's another story) and they sent at least 40 Barbie's back in a 3 X 3 foot box again with nothing to keep them in place so they were all smashed around and it ruined the boxes.
Well they are supposed to be insured but they are giving me the run around and won't settle with payment for the items that are ruined.
Now they want pictures of the dolls themselves. The dolls are not damaged the boxes are, so they are playing games. If they know anything about collectibles they would know the box is everything.
They also threw away the boxes that some of them came in, which also is a higher selling point.
They originally told me once I sell 10,000 worth of Barbie's which I did I'll be on 80% commission which is what collectibles make, but changed it after my dolls were sent in.
My rep who saw how they sent both batches of dolls to me was trying to get them to take care of the damage they caused, so they fired him.
This company also ripped my daughter off on her high end pocketbooks.
BEWARE.
Also they super low ball your prices so they sell right away but on any other sight you can get a lot more for your product. Ex. They put one up for $250 Amazon had it for 697. That's a huge difference.
So be careful if you consign with them, they do not honor their own policies.
The pictures below is to show you some damage, but they are all like that.

They have grown to the point were authenticity is no longer true. And forget about customer service. The telephone line doesn't answer. Emails get you nowhere as do Chats. I've been waiting a month for a refund on an obvious fake and still haven't received anything. The frustration in repeatedly reaching out through email and chat only to get nowhere is not worth it. Save your tile and money.

Don't get carried away with sending your stuff to TRR. First box, no issues, other than the site slashing prices PLUS allowing Buyers to use -20%. Sometimes you're left with a measly $10 commission.

Right after they received my first box. They were soo pushy to get more stuff from me. So I gave in and sent them another box with PRICIER items. That was back in mid-August and let's just say the box never made it there.

Other than wanting your items, they are slow and vague with their responses. I went back and forth with UPS/TRR inquiring about who would compensate me for the lost box of a dozens designer items. After UPS cancelled my claim, I found out that it's TRR who has to determine the amount for my payout.

Each and every time I call, I'm on hold for ever, and the reps I deal with are anything but professional. In fact, the last one told me that my issue would be resolved in "24-48hrs"... it's been 2 weeks now and still no movement.

The way they deal with you if there's an issue is not transparent at all. They just try to push you off. When I ask to speak to a manager, the reps, who clearly WFH quickly say, "they're in a meeting". Isn't that convenient? They said that they would request that someone call me back and NOTHING. Lies, lies, and more lies.

I get that things get lost - ahem, most likely stolen by UPS - but as the company who paid for the shipping/insurance, please STEP UP. TRR most likely already got the insurance payout from UPS, so address your consignee in a respectful timely manner.

Trust me, I would not be writing such a negative review if they had just dealt with this head on as opposed to ignoring the issue!

I was given a $200 credit for purchasing a bag which a promo they had for purchasing a bag. A store credit is a store credit and was given 5 days to shop.
Also, sone measurements are not detail on sizes, then you have to pay shipping the item to your home and charge $12 to mail it back. Which is not fair since description is not right. Wish they can send more pictures of the items… instead of just 3.

Les prix sont très compétitifs et parfois meilleurs que ceux des autres discounters. Une expérience formidable dans tous les domaines. Je vous remercie.

Item arrived damaged again!
Not as described, measurements were not accurate at all and listing had one picture only! Waste of time to return, customer service is poor to non-existent... TOO MANY discrepancies!
Authenticity questionable.

This is a rip off if you selling with them. Their Authenticator don't know what they are doing. Items are priced sooooooo low and they take most of the money DO NOT USE THEM you are better off doing it yourself on a better platform

I am someone who barely writes product reviews as I generally don't feel the need to speak up about a product. However, I have never in my life been so disappointed with an online order and is writing this to warn others who are thinking about spending so much money at therealreal. The color of the product I ordered was nothing like the actual color. Extremely misleading and disappointed. The picture online was a beige colour and the actual color is a muddy green. Lesson here is whatever you see on the website, turn the brightness way down on the photo for the actual color.

Even ecommerce sites such as aliexpress or shein have more accurate pictures than therealreal. It is quite literally thefakefake. For a consignment store that sells luxury products you would expect higher standards from their marketing team. I understand doing touch ups on photos but this is straight up a lie. If the site feels the need to lie to their patrons then I think that makes a questionable company. I have already contacted their team and because it was an international order there was essentially nothing that could be compensated on my end. I have given them feedback and hope they will actually listen and do better than lie to their clients.

I had found my dream bag on the real real and better yet it was on sale! When you enter the site it suggests the currency it believes benefits you. Which it did. It suggested shopping in Canadian dollar as i reside in Canada, i purchased the bag, only to find out they had charged my credit card in US dollar. So now the bag i had purchased has increased majorly in price due to the conversion rate. When i contacted the real real they had told me it was my credit card company's fault saying they charge a "conversion fee"
It seems that no matter what they charge you in US dollar so beware when shopping

Misrepresentation, and Horrible Customer Service... if I could give TRR a 0 I would. I bought three bags (the 1st two were in "Very Good" shape and I loved them, same designer, same type and I was so happy) and then I bought that third bag. It was in "Very Good" Condition with "Minor Scratches" it wasn't it was HORRIBLY scratched (it looked like it got in a fight with a cat) so I asked for help and they ended up offering me two awful extortion-type options: $100 off ($1500 purse) or they'll do a return and they "reauthenticate it" and see if it is indeed in the shape I sent pictures of it. I trusted them, but they don't trust my pictures and after reading reviews of how items go missing I'll take my scratched purse and never shop here again. Trust is the only thing you have in the resell space. I have ZERO trust and I will NEVER shop here again. YEARS to find me TRR, seconds to lose me. Be honest. Apparently, there's a problem here with honesty.