I have been a customer of the real real for 7 years... NOBODY beats your customer service, hands down the best anywhere. No matter what happens, they handle it. When it states non returnable and the one item is not as described, you immediately rectify the situation. I have called several times just to ask for a second opinion when I'm choosing a bag. Best service EVER. This is why I will always be your customer and I do not shop with ANY other online luxury resellers.