Swap.com

I give 4 stars, because in my opinion, the shipping is super slow! Every time I have ordered, it takes close to two weeks for my order to arrive. Other than that, everything is fabulous and I will continue to shop with swap. Great quality, great prices!

Hi Everybody!
I am NOT new at second hand shopping per say. I love Goodwill, etc., but this second hand shopping online is even better! Nothing but GOOD to say about their service, and I have not gotten into the swapping mode yet. Just shopping so far. Not disappointed at all. The swapping mode sounds interesting. I am just happy to find a way to shop without leaving the house!
I say, in my opinion they have done well. I trust them and I will continue shopping here. I did read other reviewers that are not happy. That's too bad. Anyway! Enjoy!
LuLu in California

This is THE BEST internet company I have EVER come across. The website is so easy to navigate. Every product I have ever received was in immaculate used condition. And every item was at least 1/4 of the cost of anywhere else I can find a similar item/product! Shipping cost is very low and speed of shipping is lightning fast! I cannot say enough to properly promote swap.com! Please shop on Swap.com so I can for a long time. As a mother of 5 I will save, literally, thousands of dollars buying used items, that look new! Thanks Swap

All of my items were reviewed by several individuals including an experience seamstress they were freshly laundered and in great or new condition before I sent them to Swap.com! Swap.com sent me a stock email after 60 days and I emailed them to check the status of my shipment that some of my items were not acceptable. They do not state which items so I am definitely sure it was just a auto answer to my email. Many of their customers have received this same response with not explanation per their reviews on the web. I will definitely let others know via all social media and in person how unprofessional and impersonal my experience has been with this company.

Your stock email that I received that stated my items are not acceptable did not state what items were not acceptable. Was it all my items because your company can't keep up with the amount of business being sent to you?

Smooth transaction for both purchase and returns... Better than ThredUp for accuracy of the listing and the return process. The clothing condition was accurately described (and very good overall condition), but I wish the website had some measurements included for each item to improve the fit success rate (especially given the variance in sizing between different brands). Out of 7 items I ordered, only 2 fit. The only option for returns is to take store credit, but the return shipping was quick and the return transaction processed quickly. I will order again, but probably not frequently since you only receive store credit for returns.

Ordered on Dec 6. Received email stating delivery Dec 13-16. No arrival. Customer Service said I need to allow 10-15 business days for an update to ready to ship. No update. No reply. They also said that shipping could take another 5-15 days to arrive after they are "ready to ship". I have shopped here for YEARS... continuously going down hill. They should not send emails w phony dates for delivery... also on their app you can add expedited shipping which I paid for last order, to complain about and they said they did away with expedited shipping last year asked me what kind of phone I use cuz the app had to be updated. I asked for a refund for that shipping. Never got it. Gave them one last chance. I could have walked to their warehouse and back by now.
Submitting charge back. Done. DO NOT SHOP!

One of my returns was lost, so I just never received a refund for it. I tried to track it down, but I eventually realized it was not worth my time. I e-mailed twice about another item I returned, no response. I sent a hand written letter- no response. I eventually had to file a clam with my credit card company in order to receive my refund. They did not even get a response from the seller. Several days later I finally heard from swap.com and they were only willing to give me a store credit as a refund. I called the company and after 30 minutes of being on hold and explaining things, I was told that all of the mix-ups and lack of communication and lost packages... it was all my fault and that they would only issue a store credit per their policy. Lots of excuses on their end but no real resolution. Needless to say, terrible customer service and I will not be using my store credit. This company is very backwards and I am surprised it is backed by so many reputable places. Stay away.