website thubmnail of Swap.com
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New York
1 review
0 helpful votes
Follow Erin S.
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Love this site!
February 2, 2016

I have ordered from Swap.com numerous times and I absolutely love it. It has always been a wonderful experience. Fast shipping and the clothes are exactly as they are described. Two thumbs up for sure!

Date of experience: February 2, 2016
New York
2 reviews
0 helpful votes
Follow Rosemary R.
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I purchased a few items from swap.com and found them sent promptly and in excellent condition. I recommend them for all bargain hunters out there. You can find some really nice items at reasonable prices.

Date of experience: May 7, 2016
GB
5 reviews
1 helpful vote
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I am a frequent Swap.com shopper, and I must say that I am very impressed with the quality of the products they offer. It is simple and convenient to use. Many wonderful items are available at reasonable prices. I would recommend Swap.com to anyone looking for an online shopping site with many useful features and excellent customer service.

Date of experience: February 12, 2023
New Mexico
1 review
0 helpful votes
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WOW, what a great experience. We just entered our sizes (Long & Tall), and went for the goal. Our shipment arrived in about four days and the clothes were as advertised. In our shipment of about 18 pieces, 3 had to be returned and that process was made so easy that we can't wait to do a second round of shopping at Swap!

Date of experience: July 9, 2017
Illinois
1 review
21 helpful votes
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1. They will take a month to put your items on the site.

2. They'll sell your "rejects" out the back door by the pound.

3. They'll say they pay you rebates but never do, or claim it's your bank's fault.

4. They'll gladly take your money for items that don't match the description, then reject them when you try sell the clothes back.

5. They'll cheat you in any way they can.

Save your time and money.

Date of experience: June 9, 2015
Swap C. Swap.com Rep
over a year old

HI Sarah,

I am sorry to hear about the less that stellar experience you have had with Swap.com. I would urge you to reach out to me and I'd be happy to address any further concerns or issues you may have. I can be reached via email: matt@swap.com or 630-296-0146.

Best,

Matt F.
Manager, Customer Experience

New York
1 review
1 helpful vote
Follow Kisha W.
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Very Good Experience
December 21, 2015

I'm a new shopper at Swap and was surprised how quickly shipment arrived and how each item was wrapped and tagged just like a department store. I am planning to create an account for selling my gently used items.

Date of experience: December 21, 2015
Washington
2 reviews
1 helpful vote
Follow Danielle R.
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I'm obsessed with swap.com, it is amazing! It's so easy and convenient and I get so excited everytime I get new items for my kids in the mail. Everything is in perfect condition and is always folded and packaged nicely. I have so far sent two boxes full of my children's things and have swapped almost all of them and am getting ready to send two more boxes so I can start swapping more. My favorite part is that when I'm ready to ship my acquired items to myself it's only 4.99 to ship as many items as I want, not to mention that I can usually find a promo code to either get free shipping or a discount. I think all Mothers should try swap.com atleast once, I know it's made getting new clothes for my ever growing children a lot easier and less expensive :) The only complaint I have is that the website itself is sometimes temperamental. I think some glitches could use to be fixed.

Date of experience: October 18, 2014
Ohio
1 review
1 helpful vote
Follow Martha V.
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The clothes I got were in great shape, exactly as seen on the website, they were here shortly after ordering them and packaging was great no plastic, just a cute cardboard box and some craft paper inside. Great value!

Date of experience: June 8, 2016
Florida
1 review
2 helpful votes
Follow S W.
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This is one of the best websites to shop for quality clothing and other items at fabulous prices. I definitely recommend using this website for nice clothing you need, but do not want to spend enormous amounts of money.

Date of experience: January 12, 2018
Maryland
1 review
1 helpful vote
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I have been using Swap for about a year to both buy and sell clothes. It is simply the best online consignment shop I have found. The $4.99 shipping and free returns make shopping here a breeze. The selection is wide and they always have something in my size. Returns are quick and easy as is the selling process. The staff are quick to respond should you have any questions or concerns. I would highly recommend.

Date of experience: July 5, 2016
New York
3 reviews
0 helpful votes
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I have found this site to be very trustworthy with it's descriptions of items for sale. The variety is very good and I can usually find just what I am looking for, with other things closely related. The prices are so reasonable that many of my friends are using Swap.com also. I am quite pleased with my experiences with this site and would recommend it to others who seek a safe environment to buy and sell.

Date of experience: December 26, 2015
Massachusetts
1 review
1 helpful vote
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I love this site. Finally a decent online second hand store. All the items I've ordered arrived quickly and were clean and fit perfectly. If you want some nice clothes at a good price this is the way to go not to mention it helps recycle the items as well. I highly recommend this store.

Date of experience: June 5, 2017
Missouri
1 review
0 helpful votes
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Lots of good deals
December 13, 2016

I love shopping this site. It makes changing my wardrobe very affordable. I have bought a lot of pants and tops and when items arrived not as they were described on the website they make it right immediately with a refund or credit. I will continue to shop Swap.com as they have much to offer.

Date of experience: December 13, 2016
Florida
1 review
1 helpful vote
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This is a great website filled with every type of clothing, in great shape and at great prices! I needed two dresses for two functions and found them both at awesome prices. I've shopped there twice since and have been very happy with each order. I'll be back again.

Date of experience: May 18, 2017
Massachusetts
1 review
19 helpful votes
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Packaging
January 20, 2019

Before you shop at Swap.com, you need to know that each individual article is wrapped in plastic. This company does not care about their environmental impact. You can find other online second hand sites that use tissue paper in their packaging or, even better, no individual packaging at all.

Date of experience: January 20, 2019
Arkansas
2 reviews
2 helpful votes
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AWESOME!
February 12, 2017

EXCELLENT... in every way! Highly recommend! Friend is expecting first grandchild- he's had a difficult time lately so I wanted to help a bit. AMAZED what I managed to find! Great value, care, quality and service! All items were brand new with tags. I had no idea what to expect as I had never heard of this place. AWESOME find!

Date of experience: February 12, 2017
North Carolina
1 review
24 helpful votes
Follow Darlene G.
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We sent a large box to swap.com and the box was filled with lovely clothing, several items were in like new condition. We paid fees on top of fees from the beginning and received several emails indicating sales but we have a few dollars. The sad reality is that the clothing belongs to our teenager who sees a bad example here. Do not, do not send anything to them!

Date of experience: March 3, 2019
Swap C. Swap.com Rep
over a year old

Hello Darlene,

Thank you for selling with Swap.com. Per our policy, you have your $11.90 inbound processing fee to pay, and this is deducted from your sales proceeds, and continues to be deducted until it has been paid.

In addition, per our policy, if you select cash payout, the payout will not happen until you've reached $10 in sales proceeds. If you take a store credit payout, that will be paid out on the scheduled payout dates.

If you have additional questions, please feel free to reach out to our Customer Service Team at 630-296-0146 or assistance@swap.com.

Sincerely,

Jen - Swap.com

New York
1 review
5 helpful votes
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New website-not good
April 29, 2023

I am having a terrible time using your updated website. The images of the clothing never load and it is super frustrating because I have full internet signal. Also, maybe you should use models for the pants because it just looks so unprofessional to lay out a pair of wrinkled pants. I have purchased several times from your site but honestly just find it too frustrating to use now.

Date of experience: April 29, 2023
Colorado
1 review
4 helpful votes
Follow Kimberly W.
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I have been selling and buying on Swap.com for over a year. I am so happy with how quickly they answer questions and the prices they give for there sure sell buys. The site is extremely easy to use and I absolutely love the amazon feature for checking out. All items I have received from them have been in wonderful condition. I look forward to using this site for many years...

Date of experience: December 13, 2015
Maryland
1 review
0 helpful votes
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My one stop shop.
February 19, 2016

I love shopping on swap.com. I feel that the photographs do not do justice for the actual items. I am always pleasantly surprised and anxiously await My arrival. They always resolve your issues immediately. I have never had to return anything although I had items that were a little tight small for me my girlfriends were eager to purchase them from me. Keep it up with the wonderful selections swap.com love you. More more more plus sizes.

Date of experience: February 19, 2016

Overview

Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
128
+54