Swap.com

Took a month for items to be listed, I sent numerous emails asking when items would be listed. Suggested listing prices was extremely too low for name brand items such as Eddie Bauer, Clarks, Ann Taylor Loft, Gap. Pictures are not as good as i can take and post on EBay. Two items have been listed with the incorrect size. I wished I had just listed clothing and shoes on ebay. I am an experienced seller on ebay but sell antique and vintage items mostly. Next time i will make the effort and sell clothing items on ebay, not happy with Swap.com.

I've been waiting for 14 (business days) for my refund. I keep getting the same canned response (your refund could take up to 10 business days). I have a feeling I wont be seeing it anytime soon. Be sure what you buy wont need to be returned. You might as well give it to Goodwill.

Over the past 2 or 3 years, I've sent 3 large boxes full of clothes to Swap and had no issues. The items sold and I received my money. So a year after I send my last box, I logged into my account to get a shipping label for another box only to find that you have to be accepted as a "Premier Seller" and send in a minimum of 250 items. What? Are you joking? 250 items minimum? That's such a joke! And then I have to be "accepted" as a "Premier Seller". You guys are a consignment shop and most people looking to sell on consignment don't have 250 pcs of clothing just laying around to sell. At this point, I'd rather give the clothes away for free than send them to Swap.

I wanted to like Swap.com because I love getting slightly used good quality clothes. However, I am very unhappy with my experience with their return policy and customer service. DO NOT BELIEVE it when they state that "we offer 100% refund guarantee for purchases". They do not. I found out after I filled out the return form that they only offer refunds for certain types of returns. They disputed with me that the clothes smelled of smoke and only offered me a store credit. And they didn't seem to care at all about my satisfaction.

Just look at their shipping label costs 19.99 that comes out of whatever you make they sell your stuff extremely low prices. Then if it doesn't sell they can mark it down until they donate it? If they donate who knows they can do what they want with it. They worked out perfect little skim for themselves in a win win situation. In which they get a huge tax right off for. The box you send in they'll charge you 12.99 to send it back your in the hole 34.00 before you even make a sale for pennies. Sell your stuff on Ebay, or Posh.

I have found this site to be the best if you are looking for childrens clothes or toys. Have bought numerous items and have been pleased each time. The customer service and delivery could not be better. Give them a try you will be satisfied!

Swap use to be a decent site to sell things you sent to them. But it was wonderful when I first went boxes in. But little by little things got worst. What they charge you to ship a box went up. Picky that they would only pay by using fedex. The layout use to be decent and I could price my stuff my self. Well that has changed and they price the stuff and the pay is real low now. Plus it takes forever for them to process your items. No more as it is a rip off now. Went from a great place to a bit disappointment in only 2 years. Stay away! I just got 60 cents for a shirt.

I purchase items a handful of times from Swap. The last order I placed, 4 items were sent that did not fit my child - as in, I think they were sent to Swap because the size was way off from what the tag stated. I returned, and noted a store credit was issued rather than the refund I requested. After 2 e-mails with customer service, I was told that only in the event the products are not as described or are defective would I be issued a refund in the original form of payment. If a tag states a size but the garment does not fit per the tag, I argued this is "different than described", but received a response that this is not their interpretation and my card would not be refunded. Highly disappointed and just want my money back - not the risk of purchasing something that does not fit again only to get into a perpetual cycle of order/store credit.