Hi Jo,

That is correct. You can return items that do not fit as long as you request the return within 30 days. We will send you a pre-paid UPS shipping label to send back your return free of charge. Once the return is received, we will refund your card within five (5) business days.

If you have any further questions, please do not hesitate to contact us at assistance@swap.com. We are happy to help!

Best,

Matt

HI JO, MATT WORKS FOR SWAP.COM AND HIS ANSWER IS RIGHT ON. I LOVE THIS COMPANY! EMPLOYEES ARE SMART AND EFFICIENT. I HAVE SUCESSFULLY SENT ITEMS BACK ONCE. I WAS QUICKLY CREDITED ON MY ACCOUNT. THE BABY TOYS FOR MY GRANDBABIES ARE AS PERFECT AS ON A WALMART SHELF... I HAVE NEVER SENT BACK A TOY. ITS SO SMART FOR PARENTS AND GRANDPARENTS TO BUY TOYS AT EXCELLENT PRICES BECAUSE CHILDREN OUTGROW THEM SO SOON. I SAVE SO MUCH NOT PAYING RETAIL. CAROLANN carolannaufiero@ymail.com

Yes, you can return items that do not fit and a get a 100% refund... I did this and while it seemed to take awhile to credit to my account, it did eventually happen. I always shipped the items back with a box of my items to be sold, so I don't know about paying for shipping.

I don't know. Everything I have gotten has fit and is a good fit for my granddaughter.

I do not know about return shipping costs, as I have not had to return anything. Sorry.