I made my first purchase of the Garden Pant on Sundance, online. I loved them but they were a bit too small and I sent them back. I was shocked they charged me $21 and change in shipping. $21 to look at a pair of pants and send them back. I tried to leave a comment about the fine quality of the pant and about the outrageous fee they charged me. They would not allow me to post my feedback even though I did complement them on the quality of the product. Buyers should be aware of the cost to have something shipped and returned to Sundance. Needles to say I would not buy from them again. Yes, $21 to look at a pair of pants

My first time ever buying a jack/coat from Sundance on major sale for $166. I received it, it was not only a terrible fit (too big and too small in all the wrong places), it was not the same color as online or catalogue, and was made of a really inferior fabric.

I tried it on, I sent it back the next day, never worn, never used.

Sundance confirmed they received it (when I called them!) 12/13/22. Sixteen (16) days later, and numerous phone calls they STILL HAVE NOT CREDITED MY CREDIT CARD.

They're running behind, they said. It should be any day not, they said. They're just processing 12/13/22, and 12/14/22 now--------they said now for the last 5 days.

So either they are completely incompetent, or liars, or understaffed, or are floating money. Other people's money.

They have the merchandise. AND MY MONEY. GIVE ME MY REFUND SUNDANCE!

And yes, I've initiated a dispute with my credit card, and a complaint with the BBB. And apparently I'm not the only one. One of many, many, many.

The prices are above average, the shipping is ridiculous, the quality of the clothing/fabric was cheap, the sizing is not consistent. I know this sounds negative or exaggerated, but I have nothing good to say about my one and only experience. I ordered April 4, and it took 2 months to complete my order. I ordered 6 items, all in the exact same size - and was able to keep 2. One was too small and the others were much too large. Not only do you pay to have the stuff shipped to you, you pay the same price to return something - $7.95! Take me off your mailing list, Sundance!

I have had nothing but problems with this company. They continue to make mistakes, and I end up having to pay for them. I ordered items and they arrived broken, they claimed I needed to reorder them ( which means I needed to be recharged for them) They sent them to me twice, their mistake. They would not refund my money until I sent them back, so here I am a month later still waiting on my refund and I just received an email that they are charging me $7.95 for the refund. I have never experienced such awful customer service. Keep in mind I called customer service multiple times to clear this up. I really don't think anyone there knows what they are doing. Please be cautious ordering from this site. I am giving them 0 stars exactly equal to their customer service 0000! I had to click one star just to submit.

I use to shop a lot here, but as of lately, have been quite dissatisfied. The clothes in the catalog or on-line look beautiful…. But when you receive it, it's BLAW!
I have written countless emails on the inconsistencies of size on clothes. An XL is a bit snug and a XXL is too big! The last two blouses appear like I bought them at K-Mart, very wrinkled, bad quality, discolored, too big, too tight! You really need to make some changes, since I will stop shopping with you.

I have ordered things from Sundance over the years and have been pleased with the purchases. I have never had to make a return until this past May 2020. Made a $350 purchase that did not work. Sent the package back with their label in mid-May. Called mid-June because no refund and was conveniently told they had not received the package but would get the refund processed by July 10th either way. July 10 came & went - no refund. Called today/July 16 and was told the package was received and that we needed to wait "a few days" for the refund. Really? It's been 45 days! She told us the package was received on July on 13th. Mail can be slow but not THAT slow. After seeing these other reviews, I will never order from Sundance again. There is enough stress going on in this world without adding undue stress caused by this business with horrible customer service and apparent liars.

I have been a fan of SUNDANCE for a number of years, but recently noticed the quality of their clothing is going downhill. This clothing IS NOT CHEAP. I have found the same problem as mentioned in other reviews- the sizing is very inconsistent.
Just this week I received four items. When I opened the box the smell was horrific. I hung the items and placed them by an open window. The entire top floor of my home reeks of a terrible ordor coming from these four items of clothing. On closer inspection each item label says - Made in China. What crap are they selling us? One iitem was a beautiful embroidered jacket for $428.00 again, not inexpensive, but it smells so bad and is of such crap quality I can't wait to pack it up and get the smell out of my house. Really too bad because I used to really love their stuff. No More!

They sell clothing and jewelry at a premium, and the shipping cost are outrageous.
I was going to order one pair of earrings for xmas, which costs$38.00, but to get the lowest cost shipping. I would be charged $9.95. That's 26% of the cost for the item. Ridiculous.

I ordered dresses for my daughter to try for her upcoming wedding. While the garments were absolutely beautiful, they did not work for her. I packed them neatly back into the same box and used the provided "Smartlabel" for free shipment back. Big mistake. I has been 3 weeks and they still have not received my $1500 in merchandise. I cannot track it. They say they can, but I cannot. Save heartache, pay for it to go back so that you can have a tracking number. Super slow. Literally they can say they never received your merchandise.

I purchased a $3000 ring for my wife, when it arrived it looked nothing like the pictures so I returned it... easy right? Nope. First off they sent me a FedEx label because they didn't want me to use the enclosed one. So then I deal with the hastle of going to FedEx to drop it off because Sundance wanted to charge me $12 for pickup. The package gets received by them and had I not called I wouldn't know. Now it's a week and a half later and I'm still getting run around about what's going on with my return. They have ZERO follow through and have twice put me on hold for over 20 minutes.

I will never shop here again. Ever.

I haven't had problems with shoes and bags, but only bad experiences with jewelry. I paid almost 300.00 for a necklace that was advertised as consisting of sterling silver, mother of pearl, lapis, pearls, and bronze. The lapis was fake, pearls ok, mother of pearl was cheap quality, no marked silver. Quality was cheap and flimsy, and looked like it had been purchased from a flea market vendor. It fell apart the first time I wore it. Returned it. Bought a pair of earrings from them a few years ago, and was disappointed in the quality of the stones and size. Should have known better than to order jewelry again.
But, it looked gorgeous in the magazine.

Just ordered over $750 worth of clothing and shoes after getting their catalog for years. They sent the wrong size shoes. Not ordered and they don't fit, but rather they sent the wrong size! I called and asked them to please send me the correct size and they very rudely responded that they will send them out when they receive the others back. Wha Wha Whaaaaatt? They screwed up and now they won't send the shoes unless I pay for another pair. Very rude customer service rep. The good reviews must be Robert Redford's personal assistant. This is a company that truly does not understand their customer. We get 10 high end catalogs each day. This one will go in the recycle bin.