StubHub

My son and his girlfriend came to NYC for the first time. We ordered 3 tickets to see Wicked l. We never got the tickets! When we got to the theater, they had no record of our tickets. We called stubhub and they said we did not accept the tickets. I had no link to accept the tickets and besides, what the hell is this accept crap?!? You weren't required to accept our 500.00! They also wouldn't help me that night and said I had to call the next day and talk to someone else. When I did that, they said they wouldn't give us back our money it was now the day after the show. I don't know how they are getting away with this?!?!? DO NOT BUY TICKETS FROM STUBHUB! They WILL rip you off! If you want proof, call me. Paula *******586

We bought Karol G tickets in section B row 5 close to the stage through stub hub. We received a message from the seller stating that the tickets were no longer available. So not only did we have our tickets taken away from us but when we contacted stub hub to notify them of what had happened stub hub tried to replace our seats with crappy seats far away from the stage. The service through stub hub was very unprofessional and the guy from stub hub became very argumentative on the phone and refused to transfer us to a supervisor! We will never buy tickets through stub hub ever again! We were scammed and the original seller got away with taking our tickets away from us and selling them to other people for way more money. Very dissatisfied and dissapointed with Stub hub!

BUYER BEWARE! I purchased tickets from StubHub and it was a scam (seats didn't even exist). Stub Hub said they'd give me replacement tickets and a voucher. The tickets I purchased were in the 1st level 3 rows up and they tried to replace my tickets with 2nd level seats in almost the highest row. The tickets were valued at $200 a piece less than I paid and they offered me a &5 voucher. When I told them I would just take a refund they told me it was too late. I will never trust Stub Hub again!

An employee of mine was thrilled when I old him I would buy him a tticket to the Daytona 500. I let him pick out the ticket and orded it. I got the ticket, gave it to my employee, he was thrilled. Three days after I gave the ticket as a gift to my employee, Stub hub calls me and says the ticket is no good!. I said what do you mean " I am holding the Daytona 500 ticket in my hand and the letter from Stubhub guaranteeing satisfaction." They tell me some kind of story that the seller had done something wrong and they were invalidating my ticket! I said again I'm holding the ticket and they said sorry it is no good now. I said so you are punishing me not the seller and all they could say was sorry. No help at all just sorry. Do not use if they can invalidate a ticket in your hand anytime they want why would anyone trust them.

I've been to about 200 concerts in 30 years and I have never dealt with such a $#*!ty company. I purchased tickets to Bob Seger on Oct 1,2017 and apparently the tour was cancelled due to Bob having spinal surgery. STUBHUB never notified me via email. I took the day off work, paid for UBER (crazy LA traffic) and paid for child care... only to show up at the Forum saying it was cancelled. You suck StubHub! What a waste and total frustration speaking to customer service. NEVER AGAIN will I purchase tickets from STUBHUB! No discount for future tickets, reimburse, not even a sniffle. FU!

The night of U2 I went online to purchase a pair of seats for $282 per seat and waited quite a while while the "tickets were processing or printing" section of the transaction. I became concerned and contacted Stub Hub who put me on hold and returned to the phone statng that they "pushed the tickets through". My boyfriend and I sat in our seats only to be harassed 2x by security that we had the wrong seats, and then another couple came and had the same seats we did and began to cause a fuss. I became upset and was told I needed to leave the stadium despite the fact that we had paid close to $600 for our seats. I was also out parking and had to miss the rest of the show. No apologies for the humiliation, trouble and horrific experience from a really cheezy company that prints more than one seat for its customers. Hopefully you won't suffer the same horrendous experience that left me in tears!

Received no notice of the sale of a ticket until many hours later. Went to cancel as they were not for sale anymore and saw that it was sold. Was told the only way to rectify was to provide the ticket so I went and got one. One day before I was to upload the ticket I received a cancelled notice. I didn't cancel it. I just did what they said. Called again and they said to repost the ticket (a planned part of their scam). When I did (and sold it) they kept all the money. I have a pretty good line on how they are doing this (buying YOUR tickets on another platform then using them to fulfill your obligation, but charging you for a higher price, receiving tickets via UPS or FedEx and claiming the tickets were never received then selling them again) and plan on formulating a lawsuit to stop this BS. If you get a class action notice you'll know it's on.

I bought tickets last week. I was told they were delivered. Checked the delivery address and it went to an address I haven't lived at for years. I typed in my current address and it still went there. I called and asked if I could get new tickets, they said no. I asked if I could get a refund, they said no this is your fault. I will be involving the right personnel to reconcile this in any way possible. THIS COMPANY SUCKS DO NOT USE THEM EVER. Use ticketmaster, they are great.

John H.

We purchased 4 tickets for the Raiders and Chargers a couple months back. My friend had an emergency knee surgery a week ago, so I contacted sofi stadium they said I have to contact ticket masters and purchase handicap seating through them, so I contact ticket masters, they said I have to contact stub hub to get them to swap the tickets for handicap ones and then they have to send them to ticketmasters so I can add them to my other 2 I have left. Call stub hub told flat out that stub hub does not exchange tickets, I could sell 2 of the 4 tickets and buy 2 handicap tickets but then the customer service expert at stub hub said " call the venue putting on the event to find out where the handicap seating is, and what seats are available. No that is what I call "all the way to your seat ", that's right they will bull sh*t you all the way to your seat. Typical 21st century customer service ------------none existent, keep passing on the customers to another affiliate, screw the customers.

DONT EVER buy tickets from here. Bought tickets and then day of they said that they couldn't get ticklers to me in time to go to concert. WORST place i've ever had to talk to and tried to fix problem. Don't ever even look for tickets here. Horrible customer service horrible experience worst place ever. Doesn't even deserve a star.

I've been using StubHub for years to buy Yankee tickets and thats fine. But if you try to buy NY Ranger or NY Knick tickets for games played at MSG, you will never see your tickets or be able to contact StubHub. After you purchase your ticket, they send you through a maze of Ticketmaster-MSG ambiguity that leaves you totally frustrated along with no tickets, lost money, and no way to contact StubHub. I just lost $99 on a Ranger ticket last week after losing $72 on another game last Christmas. Also, I searched the web and there really is no way to contact StubHub. Stay away from this site!

I sold 4 tickets with VIP passes to an event which were delivered to the buyers through Ticketmaster. One of the buyers said they didn't get one of the VIP passes (even though I have proof from TM that they did receive the tickets and passes) so stubhub said they were going to charge me $19.25. I spent HOURS on the phone trying to get this resolved and sent in my proof of delivery about 20 times but they still haven't removed the charge on my Paypal account. AVOID THEM AT ALL COSTS you will wait literally hours on hold and they say everything is fine but then nothing gets resolved...I am actually on a call with them right now, it's been 35 minutes and I'm back on hold again.

I recently purchased tickets to a show in Chicago and, while the process was miserable, the aftermath is a disaster. I attempted to place an order on two different credit cards, both with no balance, and they were declined. After figuring that there must be something wrong with their system, I went straight to the venue's site and purchased full price tickets from them. The show started at 8:00. At 9:35, already at the show, I received an email from StubHub that my order had been successfully processed and my tickets were ready to be picked up over 45 minutes away from the venue, and 25 minutes before the show was over.

I reached out to my credit card company about this and, while they initially refunded my card, they have since sent a letter stating that the charge will now be added back on to my account. The reason being because StubHub remitted information showing that the order was placed and the confirmation email was sent (never mentioning what time it was sent, of course).

While $94 won't affect my life one way or another, I refuse to let this company steal from me and, most likely, many other unassuming customers.

Got denied going into a game we paid and had tickets for. Then was told i cannot get a refund by a customer service rep named edward. I will not be using again.

I called so many times so they can send me an email with my tickets and they still couldn't help me get them. I didn't went to the concert and then I canceled my tickets and when I asked for a refund they told me to wait 3-5 days to receive it. Called today cause I still haven't received my money back and they told that they couldn't make a refund.