StubHubReviews 933

Sold Hamiltion tickets did everything right. Buyer purchased tickets did everything right. Stub Hub refuses to pay seller or refund the buyer. They just keeping all the money. Show rescheduled for 9/2021. 17 months from now.
Avoid or you will be out $1000 with no return of tickets or refund. CEO is a huge big CROOK! AVOID now and in the future. They are not professional or fair. All take! He needs to be taken to jail! BTW, the terms and conditions change hourly to fit Stub Hub so they can steal every ones money and lie about it! AVOID! AVOID! AVOID! Or suffer the same consequences of being ripped off whether your a seller or buyer. Get or sell tickets elsewhere in the future.

My boss gave me leaf tickets he has been a season ticket holder for 20 plus yrs they went out of the book from his hands to mine
I gave then to my kid he couldn't make it so he sold the tix on stubhub
Buyer claims tix were no good
Now remember these r hard copy tix
They charge my sons credit card 1600 for the tix he sold and the tix they had to get the buyer

Stub hub says call venue and get a proof of scan Scotiabank where maple leafs play don't do that

So if u want to watch a free event buy tix from stub hub
Claim u cant get in
Sell the tix u bought
And watch the event for free

Like I said season ticket holder
Hard copy tix from his hands to mine

And according to buyer tix compromised

They lie and change their refund policy as they choose. Once my event was cancelled they sent me an email offering me another set of tickets or my money back. I replied that I did want my money back. They said 2-3 weeks. It has now been 5 weeks and after waiting on hold with customer service for 47 minutes they informed me it would be at least 2 or 3 more weeks. So they can sell all the tickets and take everyone's money with no problem. But when it comes to them keeping their policies they don't care. I will never, ever buy from them again

I see here that a seller gave stubhub a 5 star review because they could have lost $6,000, and that stubhub went above and beyond to save them their money. Well, I am one of those people that got screwed. I lost $1,000 because stubhub CHANGED their policies AFTER I bought tickets. The concert was cancelled. I was told I could get a refund. They changed their policies... so all you sellers can rejoice that stubhub went "Above and Beyond" by screwing the buyers. They now give a credit. We live in rural America! Events do not happen here. What the hell am I going to do with $1,000 credit. We don't have football teams here. You have to drive 3+ hours just to get to a city that *might* have an event. And by the way, they waited a full month after the concert was officially cancelled to say it was cancelled on their site. TicketMaster is currently refunding while the stubhub sellers get to keep their money. Just remember this, stubhub will not be held responsible! Period.

I am patient and giving during these times of chaos, however the lies, alterations to policies and deceit coming our of StubHub should prevent them from any assistance from the Government and allow the garbage company to flatline. They refuse to provide the refund promised not just when the tickets were purchased but after the event was canceled. There is also a move to delay again any action as they close in on their date for Bankruptcy to avoid following through on their Fan Guarantee. TRASH that needs disposed of, avoid at all cost

I had tickets to see fluffy on March 21st and it got rescheduled to December 5th! I can no longer attend bc I'm gonna have a 8 day old baby. It is not my fault I'm no longer able to attend. So I called for a refund and was denied but was told I could sell my tickets and I'd receive my money within 5-8 business days of them being sold. They have been sold but I haven't received my money so I called to check the status. Apparently they just changed their policy to withhold payments until 5-8 business days AFTER THE EVENT! That's almost a year away! They are really screwing people over during this time of crisis and I will no longer purchase anything through them. If I would've been informed of this I could've just sold my tickets out right and would have my money already. The person who bought my tickets should be responsible for them from this point forward, NOT ME! StubHub

Bought Andre Bocelli concert tickets for Febuary in NY City. Bocelli
Cancels concert due to laryngitis. I spent over $5000 in hotel, airline tickets, ground transportation and meals. Stubhub would not refund money. They said if he reschedules that I would have to use the tickets. But if it cancels they will refund my money. Bocelli reschedules
For April 20th. Metropolitan Opera House says that due to the Corona virus pandemic they have closed the opera house for the rest of the season. I contacted Stubhub one more time and they still refuse to refund my money

Stubhub refuses to update their events from postponed to cancelled as a way to keep your money. Even when the celebrity announces the event is cancelled. Emailing them over and over with no response. Calling them is worse. Now they are trying to change their policy from a refund to a credit! At the time I bought the tickets the policy I agreed to included a refund for cancelled events. Will never, ever use them again and neither will anyone else I know because the same thing is happening to them. When this whole virus thing passes, the government should go after Stubhub and close them down. Even bring criminal charges against the CEO, etc.

I don't typically write reviews, but I felt compelled to write one after the experience I received from a Stubhub customer rep named Shadaye G. From the Jamaica division. I had a unique situation where I could have had to pay upwards of $6k in tickets as a seller, but Shadaye was able to thoroughly work with the buyers and myself to resolve this issue. She went above and beyond her job description, by contacting both the buyers and myself to resolve the issue. She was prompt in her execution and very knowledgeable. She truly cared that my issue was resolved and the buyers' tickets weren't compromised.

Based on my experience with Shadaye, my view of Stubhub is an A+, and I think she definitely deserves a raise. Thanks Shadaye!

We purchased 3 tickets to the Harlem globe trotters for my sons bday it was on his birthday day kinda special thing payed 270 for tickets and haven't heard anything about event except postponed i dont need the tickets now and how do u sell tickets that r expired and cancelled makes no sense to me and well my kids the only one disappointed cause our money's caught up in the b. S.

I purchased tickets to an event Columbus Ohio and which the main headlining band canceled. The band was replaced with two bands in which I'm not interested in the event in which the tickets could have been purchased from initially was offering refunds for any tickets bought through them i e the seller that the tickets were purchased off of through StubHub. After calling StubHub and talking to them they refuse to refund telling me that the seller would be out money ( not the case). I was then told I can resell the tickets through StubHub and which the big band that was playing at canceled there for the tickets were not selling well at all. So in the event you purchase tickets for a football game that may have been cancelled and the venue decides to have a Soccer game that day instead. Stubhub would tell you that there is still an event going on and its not a reason for the tickets to be refunded. Even if the venue is offering refunds. The person even promised me a refund with online support only to call me and tell me that there is nothing they can do other than try to sell the tickets

Sold tickets on stub hub. Had trouble uploading, no customer service to help. When finally the buyer reached out they called me and was extremely rude. I asked several questions to have help making my tickets accessible to buyer and the answer was never received. The person on the other end was definitely reading from a script and would not answer my question. Received another email to upload tickets that they state they never received even though they sent me emails stating sale finale. When I logged into my stub hub account I was immediate able to see the tickets i uploaded previously. Will never use this company again, looks like I should have looked at reviews first. Everyone gets crappy service.

I sold tickets on 4 January 2020 to an Elton John concert, dinner & show, for 31 January 2020.
The buyer had paid for the tickets before I was asked to dispatch them.
I dispatched the tickets to the buyer promptly the next day.
The concert was held as scheduled and the buyer did attend. I know this as I had tickets for myself also and checked that the buyer was there.
The concert finished about 30mins early due to rain, after about 100 minutes.
The promoters, without any obligation or requirement to do so, have offered free admission to other concerts to all ticket holders.
StubHub's payment policy is that they will pay me within 15 days, on the 2nd or 4th Mondays after the event.
On that basis, my payment was due on Monday 10 February.
It is now 17 February, I have not received payment, instead I'm getting emails saying they are looking into it and that their specialized agents will contact me, but no one from the specialized department has yet contacted me.
I will never use StubHub again for buying or selling tickets.

Bought tickets to a high profile basketball game only to show up to the game and find fans in my seat. Stubhub offered graciously to refund my money via the Fan Protect Guarantee, which was expected as I couldn't sit in the seat I legitimately purchased. Next Stubhub offered me a $117 credit on a future sale. I expressed to Stubhub as customer that both sells and buys close to $10K in tickets annually, this $117 credit was low and ridiculous, especially given I had paid over $1K to travel to the game. Customer Service at Stubhub sucks and I will gladly be taking my business elsewhere.