StubHub

I bought tickets for a 2 day event and couldn't attend. Listed my tickets for sale, one day sold but I had to spend over an hour on the phone with customer service to get the tickets transferred to my buyer. My tickets were sent to me in pdf form for both days. Not mobile. So I can not even list them as ticket in hand because PDF is not an option on their site.

I purchased tickets for a soccer match almost a month ahead of time, to later find out that the match date had changed 2 days before I purchased them, but StubHub didn't update it, in fact it hadn't been updated until I emailed them to complain. After calling them multiple times, multiple chat conversations and jumping a lot of hoops, I was directed to email the CEO. Got a call today, and they're resolving the issue so good outcome. A lot of hassle though to get there though, it shouldn't be this hard to get someone to actually listen to you and help. A lot of people I spoke to either had their hands tied or could care less about their customers. Use them at your own risk.

I bought 2x 2-day fast pass tickets for Illenium thinking they were for general admission and when we arrived at the event there were actually two different tickets, one for the fast pass lane (which is around $15) and the venue tickets themselves. The tickets were marked at a $80 price point so it made them seem like actual venue tickets. So it turns out the seller was a scammer! We also found out this happenened to our friends as well so who knows how many other people were affected. We contacted StubHub but their response was more in line with "you get what you pay for". It's deeply frustrating not getting support for fraudulent tickets and I would not recommend purchasing tickets through them in the future. In the end we ended up purchasing new tickets on the spot and had to eat the lost $$$ cost.

This is the worst company in the entire world. I lost approximately $500 buying tickets that weren't listed as wheelchair accessible but could only be used by someone in a wheelchair. After they didn't help me with that and I resold the tickets (for much less, losing lots of money) they then did not pay me when my tickets sold and in fact charged me $50 more. Their client service is incompetent and avoidant, a 2 year old would be better at the job. STAY AWAY

Stubhub is a horrible place to buy OR sell tickets. They screw the sellers as well as the buyers. They are the only ones that benefit from people using their service. If sellers would stop using them they would go out of business and the world would be a better place!

I bought expensive reserved seats to a popular concert months in advance through Stubhub. The price of retail tickets went up, and Stubhub 'could not deliver' my reserved seats. Offered me a full refund, or GA seats at my resertved price -200.00. Stubhub is a ripoff that supports unscrupulous re-sellers.

Ordered a ticket for the concert from StubHub. They never e-mailed me the ticket. I spent the whole day trying to reach them, and someone from customer support agreed to refund my money in 5 to 10 business days. The money was never refunded.

Bought 2 Carrie Underwood tickets (pictured below) and StubHub LOST THEM. Never received them and they refused to get us replacement seats so we went from having ground floor tickets to getting seated in the very back of the stadium. Never using StubHub again. Ticket Master just gained a new customer!

StubHub is running a major scam and I hope they are being investigated. They "guarantee" your ticket purchase to get you to buy, but then do NOT fulfill their promises.
They scammed me for almost $4000 don't use.
They are terrible, awful and liars.
They need to get law suit.

Sold tickets on stub hub. Had trouble uploading, no customer service to help. When finally the buyer reached out they called me and was extremely rude. I asked several questions to have help making my tickets accessible to buyer and the answer was never received. The person on the other end was definitely reading from a script and would not answer my question. Received another email to upload tickets that they state they never received even though they sent me emails stating sale finale. When I logged into my stub hub account I was immediate able to see the tickets i uploaded previously. Will never use this company again, looks like I should have looked at reviews first. Everyone gets crappy service.

I purchased 2 front section tickets for Luke Byrant New Year weekend Concert 2 months before the show.Stubhub told me the day of the concert that my tickets were not availlable and tried a Bait and Switch game trying to get me to accept reserved seat tickets in a very poor seating location.I tried calling their customer service and they were terrible and could not help me after an hour on the telephone.
I will never use StubHub again after this experience.
David
California

If I could give zero stars I would. Under no circumstances deal with Stubhub, their behaviour could be described as deceptive at best. Ordered 2 tickets to an EPL game. Tickets didn't arrive in time, actually didn't arrive at all. Stubhub then sent an email with supposedly my signature saying I didn't accept delivery. When I questioned this, they then made the claim the delivery address provided was incorrect now it couldn't be both. I'm now $400 out of pocket and are currently in the process of lodging a compliant with the ACCC.

I went to a Colts game and the tickets that I purchased the seller had apparently issued multiple sets of the same tickets. Considering I payed a pretty penny, I was not very pleased. I found the StubHub table and they replaced my tickets with new tickets to the same game (actually better seats than I had!) and refunded all the fees I had paid. I was very impressed with how efficiently and effectively they took care of me! Great job customer service!

After buying concert tickets several months in advance we were told day of event by customer service that if we wanted to attend the event they could give us a coupon for the original price and we could buy new tickets for current price which was almost double what we payed, and for worse tickets. Ended up not going to the concert and very disappointed in stub hub. They have no reason to honor their commitments or customers because they can turn around and sell the tickets for double day of and make more money. Lost customers for life my only hope is I can stop someone else from makeing the same mistake and useing stubhub.

The fees attached to ticket prices are preventing people from going to concerts.
Stub hub added $150.00 to my ticket price. This should be illegal. People should not be allowed to buy and sell tickets. Why should people be allowed to make a business out of ripping people off?
How about a senior discount?
These companies, stub hub and ticket master should be sued for allowing this resale to go on.

I bought 2 tickets to Harry Styles in Cardiff 3 weeks before the concert. The day before the concert, I got an email saying that the tickets I'd bought weren't available. I didn't trust the new tickets being offered and wanted a refund as I felt it was a scam. After talking to the StubHub team they were really helpful and reassuring that they could get me much better tickets at no increased price so I agrees to give it a go.The view was amazing at the concert and the experience went from being really poor to really good. I would now buy from Stubhub again as they went out of their way to remedy the problem.

Went to a Dead & Co show last night. They delivered the wrong tickets, so I called and customer support was awesome. They still had extra tickets and allocated 2 to me and gave me a number to go pick them up nearby. I went there and there were people shouting that they were watching the price go up by the minute online and were unable to buy... and then took my tickets and gave them to someone else! Lots of very angry people. Very poor process on their part. I will do my best to avoid using them in the future.